Sang Truong

Brisbane, Queensland | 0466587729| truong.sang@hotmail.com

P E R S ON A L S UM MA R Y

Second year commerce student with academic training and industry work experience. Cumulated a total
10 years of experience in providing customer service within the casino gaming industry, small-business
sector whilst managing to be able to study at University. An ability to adapt to different communication
styles that demonstrate the skill to engage and communicate with a wide range of diversified people.
KEY SKILLS

 Able to collaborate in teams proficiently from university group projects – MKTG1501, ACCT1101,
MGTS1301.
 Strong Technical knowledge through incorporating and advising existing programs and projects
to a small business
 Refined customer service and able to work in a fast-paced environment through years
hospitability work.
 Time management – Managed to study whilst holding two jobs.
 Adequate Excel knowledge from Business Information Systems course – particularly in building
DCF models and the VLOOKUP, IF, AND functions.

E D UC A TI ON

University of Queensland 2017 – 2021 Expected

Bachelor of Commerce - Majoring in Accounting and Finance Current GPA 5.43
Corinda State High School 2012 – 2016
Attained Queensland Certificate of Education Overall Position 7

Employment History
Treasury Hotel and Casino Brisbane, the Star Entertainment Group (February 2017 – October 2019)
Croupier (Part-time 40-80 hours a fortnight)
 Communicating effectively with a wide variety of international clientele by promoting positive
customer relations and providing the highest level of service to guest.
 Strong communication skills reflecting a fun and friendly attitude, which was recognized with a
customer excellence STAR award.
 Ability to work in a fast-paced environment, be numerate and quick thinking.
 Quick learning and understanding of new skills, which is demonstrated by ability to learn
complex casino games.
LMC Interactive (December 2016– Early February 2017)
Sales Consultant (Full-time)
 Maintained thorough and updated knowledge of products and promotions
 Demonstrate the ability to distinguish if a customer is interested within the first few seconds of
interaction
 Achieved excellent customer service feedback based on reviews
 Achieved all monthly individual KPIs

TNT Nails (January 2012– Present) (once a week)

Technological Advisor (once a week)
 Advised parents on payroll programs including Keypay and Xero AU
 Drafted Financial Statements including the Income statement and overhead budgets.
 Played a role in research, recommendations and implementations of projects
 Understand the values and philosophy of management and ownership position
 Drafted advertisement cards with Adobe Photoshop

Hobbies
 Health and Body Recompositing – adhering to a strict and disciplinary diet and training regiment
 Competitive Social Basketball, Touch Rugby League – developing communicative skills through
engaging in social activities
 ASX Stock Trading – Interest in development of businesses and their success
 Rosies foundation volunteering – Volunteering monthly
References
Available upon request