Masooma Najaf

Islamabad, Pakistan +923215562796 masoomanajaf77@gmail.com

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Experienced professional with a diverse background in customer service, sales, and real
estate. Proven expertise in negotiation, retail operations, and effective communication. Strong
analytical skills for business and financial analysis, coupled with a track record of successful
account and requirements management. Currently contributing these skills as a dedicated
teacher at a school, leveraging comprehensive abilities to deliver valuable insights and drive
positive outcomes. Actively seeking a new position to further apply and expand upon my skill set
in a dynamic and challenging environment.

WORK EXPERIENCE

Teacher
August 2023 to Present
PIES Group of Schools & Colleges
G6/2, Islamabad

 Designed engaging lesson plans for diverse learning styles, enhancing student participation.
 Aligned curriculum materials and assessments with educational standards and objectives.
 Created an inclusive classroom environment and employed effective behavior management
strategies.
 Assessed student progress through quizzes, tests, and assignments, providing constructive
feedback.
 Collaborated on interdisciplinary projects, contributing to a cohesive educational approach.

Telesales Executive
February 2023 to July 2023
Scarlex
Islamabad, Pakistan

 Conducted persuasive outbound calls, promoting products and generating sales

opportunities.
 Proficiently generated leads via cold-calling, referrals, and tailored targeting.
 Mastered product knowledge to create tailored pitches addressing customer needs.
 Excelled in objection handling, closing sales, and maintaining accurate CRM records.
Sales Executive Manager
May 2022 to September 2022
Park Green City
Islamabad, Pakistan

 Coordinate CEO-customer meetings to enhance relationships and discussions

 Generate data-driven reports for informed decision-making and insights
 Address customer queries promptly, ensuring high satisfaction levels
 Cultivate client relationships by understanding needs and providing tailored solutions
 Collaborate cross-functionally for cohesive sales strategies and approaches
 Analyze sales performance, mentor teams, and contribute to continuous improvement

SKILLS

 Strong Communication
 Relationship Building
 Cold-Calling and Lead Generation
 Objection Handling and Closing
 Data Analysis and Reporting
 Adaptability
 Team Collaboration
 Sales Expertise
 Problem Solving
 Microsoft PowerPoint Presentations, Word and Excel

EDUCATION

University of Central Punjab, Lahore

BSC (Mathematic, Physics)
2018 to 2020

BISE, Faisalabad
FSC (Pre Engineering)
2017 to 2018