S U R E S H WA R U DAYA S H A N K A R

Email- sureshwaru@gmail.com Contact Number - +91 8494 818 128

PROFILE
Dynamic professional with a proven track record of effective leadership and a keen ability to
foster cohesive and high-performing teams. Seeking a Team Lead position to utilize proven skills
in optimizing team performance, streamlining processes, and achieving project goals. Ready to
drive success through effective communication, collaboration, and strategic leadership

EXPER IENCE
Senior Assosciate (CSA), Plum Bene ts Ltd., Bangalore — 11th April 2022–Present
- Verifying the authenticity of the claim and the details provided by the claimant.
- Analyzing the insurance policy to determine the coverage and bene ts applicable to the
speci c claim.
- Ensuring that all required documents and supporting evidence are attached to the claim for
proper adjudication.
- Reviewing claims to determine whether they meet the criteria for reimbursement according to
the insurance company’s guidelines.
- Entering claim information into the insurance company's database and aiding the processing
of the reimbursement payment.
- Communicating with policyholders, healthcare providers, or other relevant parties to gather
additional information or clarify details related to the claim.
- Investigating and resolving any discrepancies or issues related to claims to ensure fair and
accurate reimbursement.
- Ensuring that the claims processing procedures adhere to industry regulations and the
company's policies.

Lead/SME Operations (Collections), Concentrix Daksh Services India Pvt Ltd, Bangalore
— 11th June 2017 - 8th April 2022
- Deliver process-speci c training for new hire batches, ensuring comprehensive coverage
of all relevant topics. Monitor, mentor, and evaluate participants' progress during on-the-
job training.
- Conduct daily transaction audits through live monitoring, providing timely feedback to
enhance process knowledge and adherence.
- Track and manage team attendance to ensure optimal workforce utilization.
- Generate day-end reports on team progress, highlighting achievements and areas for
improvement..
- Facilitate client update refresher sessions for newly trained agents to keep them up-to-date
with the latest information.
- Plan and conduct regular team huddles to cascade updates, share progress, and foster a
cohesive team environment.
- Motivate team members and provide positive feedback and praise to recognize exceptional
performance.
- Circulate relevant company information and updates within the team to keep everyone
informed.
- Collaborate with the Team Manager in developing and implementing procedures to improve
process ef ciency and ensure a safe working environment.
- Provide ongoing training, feedback, and coaching to team members to support their
professional development.

EDUCATION
M.S.Ramaiah College Of Arts Science And Commerce , Bengaluru, Karnataka
Bachelor Of Business Administration, Graduated May 2017 (CGPA: 7.06)
St. Joseph's Pre University College , Bengaluru, Karnataka
Pre University , Graduated March 2013 ( 75%)
Kendriya Vidyalaya , Bengaluru, Karnataka
10th Standard, Graduated May 2010 (CGPA: 6.6)
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 SK ILLS
- Able to work in constantly changing environment:
- Able to learn programs and process quickly:
- Excellent verbal and written communication skills
- Flexible, willing to take on more responsibilities as -needed and devote time necessary to
complete deadlines
- Strong writing, editing, professional publishing skills are essential, including ability to present
concepts verbally
- Ability to facilitate classroom training sessions
- Ability to engage participants during training
- Ability to ask the right questions to gauge the learners / participants learning levels
- Ability to present information using MS Word, Powerpoint and Excel
- Ability to coach for high performance and create a positive climate.

AWARDS
Plum Bene ts Pvt Ltd:
- Recognized as Team Champ 2022
Concentrix Daksh Services Private Limited:
- Recognized as top performer 2018
- Promoted as Senior Advisor 2019
- Promoted as Lead Operations/Senior Subject Matter Expert 2021
- Recognized as top performer 2021
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