A forward thinking and experienced Academic Administrator &

MRITUNJAY PANDEY Service Counsellor, possessing drive, ambition and ability.

Excellent organizational skills gained through
all-round administrative experience, now
looking for an opportunity for personal
development and career progression with a
reputable Academic/ Edutech organization
Contact No.: +919811771413
Email: mritunjaypandey9007@gmail.com
Currently working with Naryana Coaching Centre As a Assistant
Branch Manager. Having a broad knowledge of organizing,
managing and supporting the day-to-day activities required for
running an educational institution. Flexible with strong team-
working skills, able to work individually or as part of a group.
Bringing fresh perspective, new ideas, and keen business intuition to spot growth
opportunities; influencing communication, creative brand& campaigns direction; defining
and driving value in the marketplace. Skilled relationship builder with the proven ability
to work with different personality styles. Advanced computer skills in MS Office Suite and
other applications/systems. Conferred with Best Counsellor Award by Sewa Sikh
Committee during 2017. Required minimal supervision and continually seek ways to
improve processes, accuracy and efficiency.

SKILL SET WORK EXPERIENCE

Student or Service Counselling Oct 2023 - Till Present Naryana Coaching Centre As a Assistant Branch
Administration Manager
Sales & Business Development  Branch Operations Oversight: Manage the day-to-day operations of the
Campaigns Management branch, including class scheduling, faculty coordination, and student
Lead Generation Support management.
 Team Leadership: Provide effective leadership to the branch team,
Communication Skills
comprising faculty, administrative staff, Sales, and Marketing, to drive
Operations Management operational and academic excellence.
Career Awareness  Student Engagement: Proactively engage with students and parents,
addressing their concerns, providing guidance, and fostering a supportive
Conflict Resolution
learning environment conducive to student success.
Brand Awareness  Academic Excellence: Collaborate closely with faculty to ensure the delivery
Promotional Activities or Campaigns of high-quality teaching, monitor student progress, and implement strategies
MIS Reporting for continuous enhancement of academic standards.
 Admissions and Marketing Strategy: Contribute to the strategic planning
Time Management and execution of admission campaigns, marketing initiatives, and promotional
Analytical Skills events aimed at enhancing the branch's visibility and attracting prospective
Quality Assurance students.
 Infrastructure and Facilities Management: Oversee the maintenance of
Cross-functional Collaboration
infrastructure, classrooms, and facilities to ensure they meet professional
standards and contribute to an optimal learning environment.
 Financial Oversight: Assist in budgeting, financial planning, and expense
TECHNICAL SKILLS
monitoring to ensure fiscal responsibility and adherence to established financial
 Operating System: Windows 98, NT, parameters.
2000, XP, 7, 8 & 10  Reporting and Documentation: Prepare comprehensive and timely reports
 Office Tools: MS Office Suite (Excel, on branch performance, student progress, and other relevant metrics to
Power Point & Word) facilitate informed decision-making by senior management.
 Internet Applications
Feb 2022 – Sep 2023Byju’s Tuition Centre as Service Counsellor
EDUCATION Mar 2016 – Feb 2022  T.R.P Institute, New Delhi as Senior Manager cum
Academic Counsellor
May 2015 – Feb 2016  MSF India, New Delhi as Counsellor (Sales)
 2020: Master of Commerce | IGNOU
 2017: Bachelor of Commerce | DU-SOI  Boosting growth trajectory for the business by identifying potential
 2014: Diploma in Mass Communications | customers – did right planning and situation judgment while offering curriculum &
Institute academic solutions
 2013: HSC | CBSE Board  Taking care of direct & indirect enquires from Students, Parents or
 2011: SSC | CBSE Board Guardians; sharing information regarding the pattern of class and fee structure
 Fuelling business strengths by developing existing market with the help of
branding and promotional activities
 Synchronizing divisional priorities; overseeing full spectrum of tasks involved
in coordinating with marketing team, resources allocation for lead generation,
creating campaigns as well as steering B2B campaigns with School and Other
Institutions

PERSONAL DOSSIER
Address: RZ-T, P/4,1stFloor, 25 Foot Road,
Nihal Vihar, New Delhi 110041
Nationality: Indian
Languages Known: English & Hindi
 Maintaining positive and healthy relationships with students, faculty,
alumni and administration
 Conducting community workshops to promote different programs and
educate public on available services
 Aiding in aligning classes with the schedules with new or old students,
thus generating awareness of business among the local area with help of different
branding and marketing functions
 Handpicked to identify or develop new sales opportunities from
individual, penetration and up-selling to existing individuals across industries
 Providing one-on-one career guidance and skills assessment to assist with
career development
 Playing a key role in consulting prospective students inclusive of ROI and
creative ideas execution plan; preparing schedules, fee structure and enrollment
 Arranging donations by pitching in corporates and direct sales in market
across Delhi/NCR regions
 Providing recommendations, assessment & insights on developing
integrated marketing campaigns viz. offline marketing &brand awareness
 Looking after entirety of service operations, thus achieving quality norms;
also extending first line Student or Customer Support by answering queries &
resolving their issues, ensuring minimum TAT
 Working in close relation with Team or Teachers with focus on excelling
targets; additionally, identifying improvement areas and implementing adequate
measures to maximize satisfaction of students
 Coordinating overall office administrative procedures; evaluating and
implementing new procedures
 Establishing work priorities, delegating work to office support staff as well
as ensuring deadlines are met and procedures are followed
 Managing the admissions and on-boarding for the organization; also
organizing and inputting information to databases
 Performing other work-related duties like project planning and general
administration