Vinyas T 96869 84620

Bangalore inboxvinyas@gmail.com

PROFESSIONAL SUMMARY WORK HISTORY

I am an efficient Operations Team Leader who Digital Officer

understands how to motivate, plan, track, and
monitor the achievement of operational goals.
Possesses seasoned abilities with identification
of operational issues and the methods to
address them.
SKILLS & PROFICIENCIES
Teleperformance (Axis Bank), Bangalore
Sept 2017 - June 2020
I would structure and close the deals with new
customers, worked on the Genius tool, guide
customers on the use of company services, and
processes, and optimize operations. Also to engender a
digital culture and build a digital business technology
platform.

Senior RM Executive L3 (Team Leader)

Excellent interpersonal and communication
No Broker Solution Technology Pvt Ltd, Bangalore
(both written and verbal) skills. Excellent
July 2020 – Dec 2020
ability to work well with and develop teams
To achieve company objectives through effective
Self-motivated, customer-focused, and
planning, setting sales goals, analyzing performance
having an excellent ability to work well with
data, projecting future performance, ensuring the team
and develop teams
is using effective sales tactics to meet revenue
Driving business metrics (e.g., customer
objectives.
satisfaction, service levels, value
enhancement, average handling time,
Team Leader
profitability, schedule adherence, etc.)
White Gold Bullion Pvt Ltd, Bangalore
Good planning, prioritizing and organization,
Feb 2021 - Present
and multiple priority management skills
Identify knowledge gaps within the team and develop a
Strong partnership with capacity planning
plan to fulfill them. Oversee the sales team to ensure
and scheduling teams to ensure effective
company quotas and standards are met by holding
service level management/floor
daily check-ins with the team to set objectives for the
management
day and monitor progress regularly.
Above average knowledge of computer
database system tools, Excel and
Powerpoint
EDUCATIONAL BACKGROUND
Initiate process improvements by
identifying service delivery gaps, offer
solutions and successfully implement ideas Vivekananda Institute of Commerce | B.COM (2017)
to enhance company products and services
Responsible for compliance for all Vivekananda PU College | PUC (2014)
processes and policies and developing
quality and productivity evaluations Vivekananda English Medium High School | S.S.L.C (2012)

SKILLS

Team Handling, Sales, Retail Sales, Relationship Management, Branch Management, Operations, Operational
Efficiency, Customer Service, Service Quality, Loan, Marketing, Customer Acquisition