HARSHA MERUGA

@ harsha8055k@gmail.com , Flat No:204, Sneha Apartments,

O +91-9502536817 Mamatha Nagar 4B, Nagole, Uppal,
Hyderabad.

OBJECTIVE
Enthusiastic Job-seeker looking for challenging Opportunity in IT and ITES, where I can utilise my knowledge, skills
and experience for the professional development of the organisation which in turn leds for my professional
development, and also ready to take up continuous learning and development.

EXPERIENCE
December Vaco Binary Semantics LLP - Hyderabad - WFH
2021 - Process Trainer / POC/ Quality Control / Quality Analyst
December
My day to day responsibilities include allocation of data to QA's, auditing the data
2022
shared by Field team associates, and QA's, assisting team members in different
cases. Preparing Daily Brefing and Quality Training for the team members to reduce
errors. preparation of training modules for fresh associates, and cordinating with TL's
for setting up the expectations for the day with L1 associates through a Huddle Call.
Closely Working with TL's and managers in Adhoc Tasks and Appeal Callibrations.
Calculation of Quality Scores on weekly basis and preparing dash boards to share
with TL and team members. Used to update the Exact details in Atlas with proper
validation using different internal tools like Altova MapForce, Maptitude, G-Maps,
Mapme, Mapline, etc. External Websites like Google, pubmed, Sciencedaily etc.
May 2020 - Contentrix Daksh Services Limited - Bangalore
August Senior Representative (Operations) - Hybrid
2021
I used to audit various tasks done by Advisors for Lenovo Chat Process. Drafting
emails for the advisors on an error, I used to review and rate the particular task,
correct the error and explain the same to the advisor. As an Operations
Representative, I used to demonstrate data of maximum errors to the entire team
once in a month to improve the Quality Scores of Various team across the CNX using
Microsoft Dynamics. These are few important roles in CNX. Deeply involved in Quality
Training and Development.
May 2021 - Genpact India Private Limited - WFO - Hyderabad
July 2021 Assests Management
Worked on documentation for assests delivery, used to coordinate with IT team,
delivery agents, and newly hired employees, to deliver the assests without any
mishandling for those who have successfully got an offer letter. Generating Tracking
ID's and dropping an email for the status to the line managers. Cordinating with
Market Research team for faster delivery with smooth handling. Preparing of check
list without any errors for new agents. Updating Tracking Sheet on Timely basis.
Attending Calls from Line Managers to update the status.

EDUCATION
2013-2017 Jawaharlal Nehru Technological University - Hyderabad
B.Tech - Mechanical Engineering
69%
2011-2013 Narayana Junior College
Intermediate
76.70%
2010-2011 Montessori High School
Secondary School Education
86%
SKILLS
Patience and Commitment to Quality
Goal Driven, Proactive
Calm under pressure

PROJECTS
G-Maps 3.0
As we have completed the Project of G-Maps 2.0. I was moved to train G-Maps 3.0 team. As a part of this I
undertook many challenges like I used to work as a QA, QC, Poc and Trainer. This process has given me a wide
exposure. I used to validate data by using search engines. Learnt taking Strong Judgements as per process by
discussing with TL's and New Associates.

PERSONAL DETAILS

Date of Birth : 12/06/1996

Marital Status : Single

REFERENCE
Naga Pavani - Vaco Binary Semantics LLP
Team Leader
naga.pavani@vacobinary.in
+91 75692 73978