Mobile +91-9891684570
Email Avinash.chandr@gmail.com
Summary of Skill set
Management Expertise
 Ability to guide individuals towards
goal achievement using negotiation,
teamwork / collaboration, motivation
and staff development skills.
 Develop strong inter-personal
relationships with the team to
cohesively bond them together.
 Single point of contact with the team
and senior management through
effective communication on key
deliverables and soft issues.
 Resource utilization
 Productivity enhancement by
training and staff motivation
 Management Reporting to senior
management
PROFESSIONAL SUMMARY
Avinash Chandra
Professional Summary
 Result-driven professional with significant and
progressive experience for successfully managing all
Customer Services / Account Management
interspersed with Business activities.
Account Management / Customer Services Experience.
 Close to 15 years’ experience in Leadership Roles
 I hold a techno-commercial profile wherein i made and
delivered presentations, Worked instrumental with the
Leadership in the definition of adherence, KPI’s and
KRA’s of the team in pilot process and improving the
existing ones..
 Currently working for a software company, reporting
directly to the Director, handling a span of 26
employees in a techno commercial profile. I am also an
important bridge between the clients and Leadership.
Further, I am responsible for obtaining client
specifications and converting them in functional
specifications to the team.
Skills applauded for:
 Handling customer Managed Risks
 Difficult Interactions
 Team motivation
 Skill development
 Staff Retention
 Client handling
 Business promotion
 Data Analysis
 Planning and Defining Scope
 Activity Planning and Sequencing
 Developing a Budget
 Creating Charts and Schedules
 Monitoring and Reporting Progress
 Working with Vendors
,
Work Experience

Feb 2015 till date

Company : Bito Technologies, Lucknow

Designation : Project Manager

Roles & Responsibilities

 Meet with clients to take detailed ordering briefs and clarify specific requirements of
each project
 Understand client requirement and convert them to be pass on to the team for technical
conversion.
 Delegate project tasks based on junior staff members’ individual strengths, skill sets and
experience levels
 Track project performance, specifically to analyze the successful completion of short-
and long-term goals
 Meet budgetary objectives and make adjustments to project constraints based on
financial analysis
 Develop comprehensive project plans to be shared with clients as well as other staff
members
 Use and continually develop leadership skills

Jun 2013 till Nov 2016

Company : Sutherland Global Services Pvt Ltd

Designation : Team Manager

Client : Amazon

 Lead a team of around 180 team members of mixed tenure to achieve all the internal
and client SLAs/metrics in supervision Manager. Meet Client & Organizational objectives
at the team level
 Develop, manage, implement, and deliver KPI's in line with the prescribed targets
 Prioritize and organize work on a daily basis according to business priorities
 Manage resources efficiently through peaks and troughs in the business cycle
 Develop an in depth understanding of the technical aspects of the process
 Facilitate smooth knowledge transfer within the team via well documented and updated
training materials
 Develop technical training expertise within the team
 Provide direction and guidance to the team on a day to day basis
 Set objectives for direct reports and conduct regular appraisals
 Communicate regularly with team members via 1-2-1 meetings and team meetings
 Manage and delegate work fairly and effectively within the team
 Identify and develop leadership qualities in individuals and groom them for the next level
 Responsible for managing attrition and absenteeism in the team
 Oct 2006 till Oct 2012

Company : HCL Technologies B-Serve Ltd

Designation : Sr. Data Analyst (Client Servicing)

Roles & Responsibilities

 Lead a team of around 18 team members of mixed tenure to achieve all the internal and
client SLAs/metrics in supervision of Asst Manager/Manager. Meet Client &
Organizational objectives at the team level
 Develop, manage, implement, and deliver KPI's in line with the prescribed targets
 Prioritize and organize work on a daily basis according to business priorities
 Manage resources efficiently through peaks and troughs in the business cycle
 Develop an in depth understanding of the technical aspects of the process
 Facilitate smooth knowledge transfer within the team via well documented and updated
training materials
 Develop technical training expertise within the team
 Provide direction and guidance to the team on a day to day basis
 Set objectives for direct reports and conduct regular appraisals
 Communicate regularly with team members via 1-2-1 meetings and team meetings
 Manage and delegate work fairly and effectively within the team
 Develop individuals to their full potential
 Identify and develop leadership qualities in individuals and groom them for the next level
 Responsible for managing attrition and absenteeism in the team

Educational & Professional Qualifications

 MBA(Ops/IT) from Amity University, Noida

 B.Com (Regular) from Lucknow University, year 1995.
 Advanced Systems Management and Software Information Training Program from
Lucknow University, year 1995-1996
 Certificate in Computing from Indira Gandhi National Open University, year Jun97-Dec97
 Advanced Diploma in Software Exports Technologies from ASSET International (a Unit of
Aptech), Lucknow, Year Jan98-Sep98