Adnan Hassan Fatiyyha

Resident In KSA, Riyadh | adnanh993@gmail.com | +966 56 336 0783

Professional Summary

Dedicated Banking Operations Supervisor with nearly a decade of proven expertise within the dynamic FinTech
industry. Adept at seamlessly blending advanced technical acumen with exceptional interpersonal skills,
resulting in a proactive and highly effective approach to managing banking operations. Possesses a solid
educational foundation, holding a Bachelor's Degree in Computer Science and Computing from AOU.
Committed to driving operational excellence and optimizing financial processes.

Skills

 Adaptability  Time Management

 Digital Literacy  Environmental Awareness
 Data Analysis  Critical Thinking
 Customer Service  Communication

 Leadership

Experience

Geidea for Fintech Solution |Sep-2013 to Present | Banking Ops Supervisor

 Task Initiation and Alignment: Proficiently initiated tasks and effectively aligned them with
relevant teams, ensuring a streamlined workflow.
 KPI and OKR Management: Engaged with management Key Performance Indicators (KPIs) and
Objectives and Key Results (OKRs), aligning them with departmental capacity to drive
performance improvements.
 Technical Issue Resolution: Played a pivotal role in addressing technical issues, and
implementing swift and effective solutions to maintain operational efficiency.
 Team Oversight: Successfully oversaw the performance of associated teams and related
departments, providing leadership and direction to ensure objectives were met.
 Reporting: Delivered comprehensive daily, monthly, quarterly, and yearly reports to
stakeholders, providing valuable insights into performance metrics and strategic planning.
 Service Level Agreement (SLA) Adherence: Ensured that the team consistently met or exceeded
service standards outlined in SLAs, contributing to customer satisfaction 95% from request date.
  Manpower Forecasting: Prepared forecast reports for team manpower requirements and
expectations targets, optimizing workforce allocation and resource planning
 Process Automation: Played a significant role in automating various operational processes,
increasing efficiency, and reducing manual workload.

EDUCATION

Arab Open University

BSc, Information Technology and Computing, Information Technology · (January 2017 - August 2022)