MICHAEL
A. THABET, MBA
About Me
Purpose-driven Warehouse Manager with 4
years of experience supervising operations.
Expert in consistently fulfilling orders on time
through outstanding hiring, training and
resource management. Personable
communicator with strengths in providing
useful and constructive employee evaluations
to increase efficiency and support employee
confidence.
+02-01033558557
michael.a.thabet@gmail.com
Compound Tijan Zahraa El
Maadi block 20 flat 32
Education
Arab Academy For Science, Technology &
Maritime Transport “AAST”
Masters degree, Logistics, Materials &
Supply Chain Management “V.Good”
Modern University For Tech & Info
BBA Marketing Degree
LinkedIn Certifications
Customer service: problem-
solving and
troubleshooting
Leadership Foundations:
LN-learning.
Train of trainers (TOT)
Supply Chain & warehouse Manager
Experience
Supply Chain & Warehouse Manager
Source Beauty.com
May 2023 - Present
Assist logistics process for the development of new products,
inventory maintenance.
Keep detailed records, generate reports, and develop
presentations to help management understand the logistics
perspective.
Build relationships within the company and with external
parties, such as suppliers or distributors.
Understanding of principles of accounting and finance.
Collaborate with others from diverse backgrounds in order to
identify problems and find solutions.
Fulfillment Team Leader
Noon.com
Oct 2021- Apr 2023
Worked within applicable standards, policies and regulatory
guidelines to promote safe working environment.
Lead, motivate and develop a team operative within fulfillment
operations, ensuring that the highest standards are being
achieved in all areas for all staff. This will include performance,
disciplinary and absence management
Responsible for overseeing a wide variety of warehouse
activities including Inbound, Shipping, Quality Control and
maintaining inventory and associated records.
People management responsibilities include hiring and
training, planning and assigning daily work, conducting
performance appraisals, addressing performance issues, and
resolving problems
Content Moderator Team Leader
Bigo Live app.com
Nov 2020 - Oct 2021
Handover shift from and to other team leaders
Attendance/shift to make sure every agent status is updated
Extract the quality numbers and share with the team
Create a break plan to be sure that all tasks are covered
Coaching and direct communication with the team members
to make sure that the policy and work scope are clear
Communicate with the Quality team regarding any updates
Communicate with the regional manager to make sure that the
road map is achieved as it planned
Set plans for agents to raise the performance
Operation supervisor
Atheel CC
Jun 2017 - Oct 2020

Training new hires

Communication with Account Manager and Regional Manager
to make sure of new updates
Creating and managing team Schedules
Reporting to Managers regarding daily weekly and monthly
performance regarding account and each agent
Evaluating Performance and give feedback to team leaders and
team members
Helping to resolve employee issues and disputes

Operation Team Leader

Atheel CC
Jan 2017 - Jul 2017

Generates and sends agreed reports to clients regularly as per client requirements
Handles Account Advisors needed for on-job training and coaching
Monitors transactions to ensure that QA standards are met
Ensures the Advisor’s KPI’s are met (daily/weekly/monthly
Holds (and documents) one to one meetings with Advisors to communicate
feedback on monthly performance assessment results

Operation Team Leader

Beam UAE “MAF Company”
Jan 2016 - Dec 2016
Set clear team goals and KPIs
Delegate tasks and set project deadlines
Oversee day-to-day teams' operation and performance
Do regular performance evaluation
Create a health and motivating work environment and atmosphere
Develop a well-designed and motivating evaluation program
Communicate with teams about their performance
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members' feedback and resolve any issues or conflicts

Back Office escalation & TraiCareem

Transportation Network
Jan 2014 - Dec 2015
Provide follow-up, occasional campaigns, and callbacks blended with regular inbound calls.
Provide the best customer service to achieve the highest level of customer satisfaction.
Use the available tools and systems to provide the correct information to customers.
Escalate problems, report suspected fraud, and provides relevant feedback to the right channel
Design effective training programs.
Prepare educational material such as module summaries, videos, etc.
Support and mentor new employees.

Inbound agent
Orange Telecomunication
Sep 2011 - Dec 2013
Provide follow-up, occasional campaigns
Provide best possible service to both external and internal customers to
achieve the highest level of customer satisfaction
Communicate with other Customer Service sub-divisions to answer all
relevant customer inquiries.
Use the available tools and systems to provide the correct information to
customers (applications, intranet briefings, attending trainings etc.).
Escalate problems, report suspected fraud and provide relevant feedback to
the right channels.