Swamy Ramula

Phone: +91-9182384440 Email: swamyramula@gmail.com

Objective:

Trade Finance and Operations expert with comprehensive technical knowledge and expertise in managing complex policies, processes,
products, and regulatory requirements. My goal is to keep my organization updated on the latest industry best practices by sharing
insights and information with internal stakeholders at various levels, both regionally and globally. As required, I contribute to the
development of business strategies.

I am adept at cultivating strong relationships with all relevant internal and external stakeholders such as industry forums, regulatory
bodies, third-party vendors, market participants, and internal divisions such as IT, Legal, or Product Management. My role involves
assessing potential risks and implementing risk mitigation strategies to safeguard the bank's reputation.

Professional Experience
 Over 15 years of experience in leading teams and handling various aspects of Business Analysis, Trade Projects, Trade
Finance Operations (imports and exports), and Quality Assurance for Trade Finance, with expertise in Risk checking.
 Demonstrated proficiency in Trade Finance and Lending Operations, overseeing teams of 75+ FTEs, ensuring smooth
operations and strategic growth.
 Possess excellent analytical skills, keen attention to detail, strong organizational and interpersonal abilities. Effective in
multitasking and managing multiple high-profile deliverables/projects crucial to client success.
 Skilled in facilitating collaboration and managing potentially conflicting objectives, utilizing Project Management tools to
drive effective outcomes.
 Knowledgeable in Financial reporting and planning processes, well-versed in compliance and regulatory requirements.
Maintains a high degree of risk awareness.
 Extensive experience in Control and operational risk management, with a strong foundation in implementing control
practices.

Certifications:
· CDCS, NSDL, NISM, JAIIB and CAIIB (Associate of Indian Institute of Banking).

Educational Qualifications:

· Discontinued M.B.A from Hasvitha institute of Engg & Tech afflicted to JNTU.
· P.G.D in (Banking and Finance) from ICICI MANIPAL ACDEAMY .MANIPAL University.
· P.G.D in (Taxation) from college of comm. &buss management .Osmina University.
· Graduation B.COM (Taxation) from Railway Degree College afflicted to Osmina University.

Experience at Glance:
Organization Experience FTE handle Position
ICICI Bank Ltd Dec 2008 to Apr 2015 -6 plus yr 32 ~67 FTE (Four Team) Deputy Manager
Scope International Apr 2016 to Apr 2016 -1 year 6~ FTE (Single Team covering Asst Manager
10 locations)
TCS (Client CITI bank) Apr 2016 to July-2022 plus yr 34~ FTE (four Teams) SME BPO4
Indusind Bank July-2022 to present -3 plus yr 75 ~FTE (Four Teams AVP-2 –Unit Head for Exports
team

Role and Responsibility

 Worked as the leader of various bank's prestigious operations team, I oversee the LC, Export Lodgment/Finance/Inward and
Outward Teams, managing a staff 20-75 FTEs with high business valuations.
 I take pride in delivering exceptional productivity results, with my team achieving 55 percent higher productivity than peers,
and 20 percent better than market standards.
 My key responsibilities include ensuring process delivery in accordance with Service Level Agreements, maintaining service
quality, and engaging clients regularly to better understand their requirements. I address client escalations/issues, building
positive relationships with them to optimize outcomes.
 I conduct regular meetings with clients and my team, empowering my team to comply with internal policies and legal
parameters, while adhering to the company's operational policies and procedures.
 To ensure a clean audit result, I prepare the team for audits and take additional measures to minimize inherent risks in the
process. I identify opportunities for process improvement and cost reduction, while motivating my team towards business
objectives.
  To improve team performance, I regularly assess performance metrics to track defects and productivity, cross-training my
team through cross-functional projects to develop backup plans within and across my team.
 Communicate all changes relating to operational requirements, which impact on relevant processes and controls; ensuring
understanding by the relevant target audiences. The Operations Expert identifies analyses and reviews operational readiness
for any change-related activities.
 Assess the risks and are responsible for risk mitigation to protect the Banks reputation.
 Managing the portfolio of sourced transaction processing of a particular country/set of countries/regions Stakeholder
management Client satisfaction Multiple internal clients, across distinct process groups and locations.
 Growth in a controlled environment Measurement and adherence to KPIs Keeping errors and operational risks under control.
 Managing without operational loss. Driving Efficiency Gain related projects through various initiatives / changes People
Management Recruitment, development, training and managing attrition.
 Focus on the assessment and mitigation of the operational risks in Trade Finance and or Lending Ability to remain objective
and to independently raise areas of operational risk exposure, while maintaining an effective working relationship with the
line and other areas within the bank.
 High degree of people and change management skills Demonstrable adherence to the Banks Values and Beliefs Inquisitive
and probing approach to problem solving and general assessment Embrace and lead change and transformation ideas

Achievements during my tenure:

 Successfully streamlined the IDPMs and EDPMS processes, which are major concerns for banks. This improvement garnered
positive feedback from both end customers and central banks.
 Implemented a cost-effective initiative by hiring college students for projects at the bank. These students were utilized to
share real-time workload and then became trained candidates available for future hiring within the team.
 Streamlined multiple processes in alignment with market standards, resulting in improved customer service and efficiency.
 Identified areas where the bank was lagging behind in system upgrades and communicated cost-saving opportunities to top
management.
 Recognized for achieving 100% work-life balance, resulting in maximum rewards and recognition for team members and the
lowest level of retrenchment. Achieved 125% productivity with the same level of staffing.
 Received recognition for the successful implementation of projects.
 Currently working on the future implementation of trade systems using IDC and blockchain technology, integrating artificial
intelligence and machine learning.
 Involved in a blockchain project expected to go live by 2025, with the long-term vision of all banks fully utilizing blockchain
systems by 2030.

Personal Details:

Name : Ramula swamy

Father's name : Komaraiah
D.O.B : 10-10-1987
Nationality : HINDU
Language known : ENGLISH, HINDI, TELUGU
Hobbies : Swimming and Cycling.

Date:
Place: . (Swamy R)