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  • GDP Unit9 45 34 Cor

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    The company will replace the customer's trees without cost due to issues with the original purchase. The replacement trees will match the original size and color. A warranty is enclosed to ensure the new trees are covered. While tree survival cannot be guaranteed, any that do not last a year will also be replaced under the warranty. Steps will be taken to prevent communication problems between branches in the future.

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    The company will replace the customer's trees without cost due to issues with the original purchase. The replacement trees will match the original size and color. A warranty is enclosed to ensure the new trees are covered. While tree survival cannot be guaranteed, any that do not last a year will also be replaced under the warranty. Steps will be taken to prevent communication problems between branches in the future.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    101 views1 page

    GDP Unit9 45 34 Cor

    Uploaded by

    api-519725914
    The company will replace the customer's trees without cost due to issues with the original purchase. The replacement trees will match the original size and color. A warranty is enclosed to ensure the new trees are covered. While tree survival cannot be guaranteed, any that do not last a year will also be replaced under the warranty. Steps will be taken to prevent communication problems between branches in the future.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 1

    December 21, 2019

    Mr. Roger Blalock


    4782 Saranac Avenue
    Youngstown, OH 44505-6207

    Dear Mr. Blalock:

    As you requested in your December 8 letter, we will replace your trees without cost to you. The
    replacement trees will match the others you purchased in both size and color. I am enclosing a
    warranty for these new trees so that you can feel confident that we stand behind our product.

    We cannot predict the survival rate for any tree; however, for those that do not survive for a
    reasonable lifespan, we stand behind our warranty and replace those that expire during the
    first year they are planted.

    The communication breakdown that you experienced with our branch offices should not have
    occurred. We will take steps to ensure that this will not happen again. You can be confident
    that the appearance of your atrium will be restored. Thank you for shopping at Bachmann’s.

    Sincerely,

    Mrs. Alice G. Schmidt


    Co-owner

    sb
    Enclosure
    c: Mr. Darryl Ward

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