2.

WRITING 1 – LETTER OF COMPLAINT

63rd Street
Winden im Elztal
Germany
Date: 11th October 2020
Sales Manager
Adidas Company
Adi-Dassler-Strasse 1
91074 Herzogenaurach
Germany

Subject: Complaint letter for refund

Dear sales manager,

I am writing to complain about a faulty item that I purchased on your online store on October
10th 2020

The complaint is related to a pair of Adidas sneakers that arrived with various defects. First,
when I opened the box, I noticed that one of the pair didn't have as shoe pad. Secondly, it was
easy to see that the shoe laces were too short. Thirdly, and to my surprise, one of the shoes was
bigger than the other. In fact, one was size 11 and other was size 11.5. To make things worse, the
interior fitting was ripped in both sneakers.

I demand a full refund for the replacement of the item that I ordered. I am sure that this matter
will receive your prompt attention.

I look forward to your reply and a resolution to my problem as soon as possible.

Sincerely,

Aashma Sunuwar
A/c no: 180000083765

3. WRITING 2 – LETTER OF APOLOGY

Adi-Dassler-Strasse 1
91074 Herzogenaurach
Germany
Date: 11th October 2020
Aashma Sunuwar
63rd Street
Winden im Elztal
Germany

Subject: Letter of apology

Dear Miss. Sunuwar,

Thank you for contacting us with your grievances. First we would like o express our deepest
regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you
were not satisfied by our products and we assure you that your complaint will be handled in a
strict and serious way. We will take full responsibility for the error and we guarantee that such
incidents will occur in the future.

Sadly our company doesn't provide the refund facility as per our company policy. But instead we
can provide any other product of same price range in replacement of the defective piece.

We value your business and we would like to retain you as a customer. Please accept our
apologies. Thank you for understanding in this unfortunate matter.

Yours Sincerely,

Roshan Maharjan
Sales Manager
Adidas