AJAY KUMAR RAI

Address: Survey No. 17 Plot No. 2, Lohegaon Dhanori Road , Poona - 411 014 (India)
ajay_ajay149@rediffmail.com
+91 9112779215
Seeking assignments in Sales & Service Operations / Client Relationship Management

PROFESSIONAL SYNOPSIS
 Nearly 22 years of rich experience in Sales & Service Operations, Maintenance, Repair,
Customer Service and Team Management
 Significant experience in maintenance and repair of UPS & INVERTER, Air -conditioners,
Consumer Electronics Devices, Home Appliances, Computer Peripherals, and Electronic
Testing Equipments.
 Adept in managing service functions for enhancing operational effectiveness
 Proven skills in managing teams to work in sync with the corporate set parameters
 Expertise in managing maintaining business relationship with clients
 Possess good communication, collaboration & team building skills

ORG ANISATIONAL EXPERIENCE

Feb2018 -SODISCOM GE(LG Authorized sale &service center), service manager. AFRICA Malabo.
April 2013 -2015 SAF IMPEX CONGO (AFRICA) Service officer.
Oct 2011-march 2013 Videocon industries LTD for Gujarat (India)Branch service manager.
Sep2010-sep2011 LG INDIA LTD AS SERVICE MANAGER IN HOME APPLIANCE .
Aug’08-Aug-2010 Delta Samsung (Mozambique)africa, as national Service Manager
Feb'07 -Aug 2008 Intex Technologies (India) Private Limited, Poona as Service Executive
Jan'05 - Jan'07at NOKIA AUTHORISED SERVICECENTER Poona as Service Engineer
Jan'03 - Jan'05 at AKAI India Limited Poona as Service Technician
Jan'02 - Jan'03 at Blue Point Power Line, Poona as Engineer
Jan'01 - Jan'02 at S.V. Automation, Poona as Service Engineer
Jan'00 - Jan'01 at Mode Xerox(Fortune Vision), Poona as Service Engineer
Jan'97 - Jan'00 at Sony Authorized Service Center, Poona as Service Engineer

CORE COMPETENCIES

Sales & Service Operations

 Providing immediate service support to the clients for resolving their issues
 Monitoring revenue generation from after sales services & sales of products in servicing of
equipments and generating new sales prospects.
Client Relationship Management
 Building and maintaining healthy business relations with customer
 Mapping clients' requirements & ensuring rendering of solutions as per specified guidelines
Man Management
 Monitoring, training & motivating manpower & ensuring quality services in time.
 Leading, mentoring and monitoring the performance of team members
Hands on experience in:
 Microtek UPS & Inverter. Production manager in intex ups & inverter.2years
 AJAY KUMAR RAI
Address: Survey No. 17 Plot No. 2, Lohegaon Dhanori Road , Poona - 411 014 (India)
ajay_ajay149@rediffmail.com
+91 9112779215
 Color monitor, LCD Plasma, Projection technology k/b, mouse, printer, and Computer Hardware

 Home appliances
 Telecom -devices
 Facsimile, mobile/ cordless/ telephone, tele/printer
 Electrical equipments
 AC/ DC converter, voltage stabilizers, Switch mode power supply, CTV, UPS, DC motor
 Measuring equipment
 Oscilloscope, AVR meter, voltmeter, ammeter, watt-hour meter

MAJOR ATTAINMENTS ACROSS THE TENURE

Worked on variety of products like:
 Distinction in research, operations and repairing in air conditioners and coolers.
 Repaired monitors of Microtek, TVSE Printers, AT&T Fax, IT Peripherals devices in Blue Point
Power Line.
 Handled the repairs of EPABX and EPEX machines at S V Automation and Sony Ericson Mobile
in Sony Ericson Authorized Service Centre

TRAININGS / COURSES
. 1 year part time job in manufacture of power led light in natural infocom engineers as
production manager in pune.2011-2012.
. 1 year part time job in laptop division of dell as R&D MANAGER in pune 2012-2013.
 1 month technical training of air conditioner and coolers by Samsung Africa
 1 month training for Nokia Mobile phones in Jan'05.
 1 month training for Xerox & Fax Machine in Jan'00.
 6 months course of Sony Ericson mobile phone in Jan'01.
 1week products launch training of Sony Car Stereo system (in Poona).
 1 month course in ALPINE Car Stereo System (TATA SAFARI) from Jul'98 - Aug'98.
 1 month crash course in Sony Color Television technology at Sony India Limited, Mumbai in
Jan'98. Wega series
 1 year part time course in laptop division in dell India ltd poona in year jan2010 to 2011.
 1 year part time working experience in manufacture of power led light in NICE PUNE.2011-12.

SCHOLASTICS
 Diploma in I.E.T.E. from Institution of Electronic & Telecommunication Engineering, New
Delhi 2000. Three year.
 Diploma in Electronics and Telecommunication from Hindustan Institute of Engineering
Technology, St. Thomas Mount, Chennai in 1997. Three year.
 Certificate Course in Radio and Television from Ashok Institute of Engineering Technologies,
Chennai in 1994(Tam b ram). One year.
PERSONAL PROFILE
Date of Birth: 14th November 1975
 AJAY KUMAR RAI
Address: Survey No. 17 Plot No. 2, Lohegaon Dhanori Road , Poona - 411 014 (India)
ajay_ajay149@rediffmail.com
+91 9112779215