BREANNA SCHULTZ

BS breanna.schultz@me.com | 616-328-1314
Big Rapids, MI 49307

Professional Looking to gain valuable experience in the hospitality industry while raising my employers
Summary costumer service image, and seeking ways to enhance the costumer experience. Enthusiastic,
eager to contribute to team success through hard work, attention to detail and excellent
organizational skills.

Skills • Teamwork • Blueprints

• Adaptability • Inventory
• Creativity • Layout
• Planning/ Events • Scheduling
• Microsoft Office • Shipping

Server | Noto’s Old World Italian - Grand Rapids MI 06/2020-Current

Experience • Create orders, document special requests and follow up with kitchen.
• Provide white tablecloth service to every guest
Student XPERT | ESPN XGames - Aspen CO 01/2020-01/2020
Collaborated with the hospitality team with ESPN's XGAMES to enhance customer service
experience and exceed team goals.
• Welcomed, greeted and assisted guests in high-traffic VIP tower.
• Forged and nurtured impactful relationships with customers.
• Approximately 100,000 attendees over the 4 day event at Buttermilk Mountain

Server | Links at Bowen Lake - Gowen, MI 05/2019 - 08/2019

• Served on average 35-40 tables a day
• Created orders, documented special requests and followed up with kitchen personnel to
foster top-quality service and minimize complaints.

Comic Con Committee Chair | Hospitality Student Assoc. - Big Rapids MI 10/2019 - 12/2019
• Coordinated volunteers to work at the 2019 Grand Rapids Comic Con
• Approximately 25,000 attendees over the 3 day convention at the DeVos Convention
Center.

Dining Overhead | Ferris State University - Big Rapids MI 08/2018 - 07/2019

• Administrative position, entering nutritional data for the Ferris State website.
• Working on weekly events to support projects.
• Graphic layout for communication in wellness events.
• Assisting with proof reading and other duties as assigned.

Management Intern | Wine Guys Restaurant Group - Petoskey MI 05/2018 - 08/2018

• Management intern working closely with front of house operations.
• Tended bar and served for 150 person capacity, fine dining restaurant.
• Responsible for over site of costumer experience including identifying short falls,
rectifying issues, reallocating staff, and filling in where necessary.
• Interacted with customers professionally by phone, email or in-person to provide
information and directed to desired staff members.

Education Ferris State University | Big Rapids, MI Expected to graduate in 08/2020

Hospitality Management with a Minor in Event Planning.

Cedar Springs High School | Cedar Springs, MI Graduated 2017