NICOLE SMITH

Nicoles30@usf.edu | (813) 778-3811 | Tampa , FL 33541

Summary

Motivated with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas
with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and
thrives in fast-paced, intense environment.

Skills

• Strong leadership ability • Engaging personality

• Cooperative team player • Product displays
• Multitasking • Up selling

Experience

Barista|Starbucks - Zephyrhills, FL|02/2020 - 05/2020

• Described menu items to customers and suggested products based on stated preferences.
• Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer
satisfaction.
• Operated cash register, collected payments and provided accurate change.
• Greeted guests with pleasant smile and superior customer service.
• Listened to customer desires and needs to recommend optimal products.
• Resolved customer disputes with tact and professionalism.
• Cleaned and sanitized work areas, utensils and equipment.
• Memorized official and off-menu preparations to serve all customer beverage desires.

Lead Hostess|Sacred Pepper - Tampa, FL|10/2018 - 12/2019

• Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of
specific guest needs.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service
questions.
• Helped restaurant staff set up small and large events to coordinate smooth execution.
• Managed guest expectations by relaying information regarding hours, wait times and specials.
• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.

Education and Training

Pasco-Hernando State College | Wesley Chapel, FL | 12/2020

Associate of Arts
• Phi Theta Kappa Member
• 3.5 GPA

University of South Florida | Tampa, FL | Expected in 05/2023

Bachelor of Arts: Business Marketing
• Tau Sigma Member
 Certifications

• Microsoft Office Certified