MAAYKE GAUNT

(C) 1-540-407-7707 | gauntmr@dukes.jmu.edu

www.linkedin.com/in/maayke-gaunt1
Local Address Home Address
515 Davis Mills Dr. Apt. 303 238 Thoroughfare Rd.
Harrisonburg, VA 22801 Brightwood, VA 22715

Education
James Madison University Expected Graduation May 2018
Harrisonburg, VA
Bachelor of Science: Hospitality Management
Minor: General Business

Experience
ResortQuest by Wyndham Vacation Rentals---Destin, FL May 2017 - August 2017
Wyndham Internship Program
▪ Successfully resolved guest issues including billing discrepancies, quality of property concerns, service issues,
etc.
▪ Multi-tasking as a Front Office/PBX/Reservations representative at the same time
▪ Generated information packets, including sales materials and property information for guests
▪ Embraced the Count On Me! Wyndham Philosophy while working with a team of 2-5 to provide outstanding
customer service for both internal customers (departments/co-workers) and external customers (property
owners and rental guests)
▪ Supported Wyndham Rewards program by providing features and benefits information to guests

Themed Event---Harrisonburg, VA August 2017 – Jan. 2018

Advanced Event Management Coursework
▪ Planned and executed all aspects of a dining event with a team of 5 for around 100 people
▪ Managed a staff of 40 students and a budget of $3,000
▪ Prepared a proposal to execute and was selected by hospitality professionals out of 80 students and 15 groups
▪ Successfully portrayed ambiance in venue and enthusiasm by management for our guests and staff

Jimmy Madison's---Harrisonburg, VA May 2016 - Present

Server
▪ Responsible for duties such as: providing quality customer service, restaurant promotion,
and embodying the qualities of a team leader
▪ Up-selling beverages, appetizers, and desserts actively to parties of 15 and more

Aramark Externship Program---Harrisonburg, VA August 2016 - Dec. 2016

James Madison University Hart School Externship Program
▪ Assisted in day-to-day operations for JMU dining services
▪ Functioned in both Front-of-House and Back-of-House operations
▪ Improved my written/oral communication skills through working with a diverse team

O'Neills Grill---Harrisonburg, VA Sept. 2015 - May 2016

Server
▪ Displayed enthusiasm and knowledge about the restaurant's menu, products, and promotions
▪ Experienced in serving large parties of 20 or more

Mountaineer Café---Madison, VA July 2012 - June 2015

Server
▪ Served customers in an efficient manner, handled monetary transactions, and assisted in Back-of-House
operations when needed
▪ Enhanced multi-tasking abilities by serving up to 12 tables simultaneous

Involvement Certifications
▪ JMU Chapter of Eta Sigma Delta Honor ▪ ServSafe (Nov. 2016-Nov. 2021)
Society (2017-Present) ▪ Food Handler (Sept. 2016-Sept. 2018)
▪ Professional Convention Management ▪ TIP’s (Sept. 2016-Sept. 2018)
Association at JMU (2016-Present) ▪ CVENT (Dec. 2017-Dec. 2019)
▪ Madison County High School Senior Class ▪ CSTEP (Dec. 2017-Dec. 2019)
Vice President (2013-2014)