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  • Parameter Measurement Data Type Data Collection Sampling

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    Wixi Mundo
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    This document outlines a data collection sampling plan to measure customer waiting time and experience quality at a hotel. It specifies that customer waiting time will be measured for 10 customers per day, 50 per week, and 200 per month, with results categorized into bins of 1-2, 2-4, 4-5, and 6+ minutes. Customer experience will be measured on a 1-5 scale for every customer through a satisfaction checklist, with weekly reports generated on the frequency distribution of responses. Baseline metrics aim for 95% of waiting times below 5 minutes and 95% of experience ratings at 4 or higher.

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    Leanmap_FREE_Data_Collection_Sampling_Plan

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    This document outlines a data collection sampling plan to measure customer waiting time and experience quality at a hotel. It specifies that customer waiting time will be measured for 10 customers per day, 50 per week, and 200 per month, with results categorized into bins of 1-2, 2-4, 4-5, and 6+ minutes. Customer experience will be measured on a 1-5 scale for every customer through a satisfaction checklist, with weekly reports generated on the frequency distribution of responses. Baseline metrics aim for 95% of waiting times below 5 minutes and 95% of experience ratings at 4 or higher.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
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    7 views2 pages

    Parameter Measurement Data Type Data Collection Sampling

    Uploaded by

    Wixi Mundo
    This document outlines a data collection sampling plan to measure customer waiting time and experience quality at a hotel. It specifies that customer waiting time will be measured for 10 customers per day, 50 per week, and 200 per month, with results categorized into bins of 1-2, 2-4, 4-5, and 6+ minutes. Customer experience will be measured on a 1-5 scale for every customer through a satisfaction checklist, with weekly reports generated on the frequency distribution of responses. Baseline metrics aim for 95% of waiting times below 5 minutes and 95% of experience ratings at 4 or higher.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Data Collection Sampling Plan

    Description: Reference: Owner:


    Enter Description DCS Enter Name

    Parameter Measurement Data Type Definition Data Collection Sampling


    Customer waiting time Output/process Continuous Time when customer Freq distribution in 10/day, 50/week,
    enters hotel to time 1/2/4/5/6+ minute- 200/month randomly
    when addressed by bins. selected over entire
    clerk. day.

    Customer experience Output/input Continuous Satisfaction: 1=bad, Satisfaction check- 100%, each customer,
    quality 2=low, 3=ok, 4=good, sheet > freq- print & display weekly
    5=exceeds distribution. report.
    expectations.
    Leanmap.com
    Navigating to Results

    Date:
    1/1/2020

    Baseline
    95% below 5 minutes
    (2 sigma).

    95% at 4 or higher,
    68% at 5.

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