Assessment Cover Page

BSBHRM405 Support the recruitment, selection and induction of staff

Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
◻ I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me.
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment

Student name Bumdari

Student ID number 41719

Student signature Bumdari Date

Task Number 2 16/02/2020

RTO Provider 91153 - Cricos Code: 02672K

greenwichcollege.edu.au
Appendix 5: Interview guide template

Job title: Café Manager Leila and Raj

05/02/2020
Date and time of
interview:
Bumdari
Selection panel:
Bumdari
Applicant:

● Each member of the panel should make notes (on a separate sheet) and score each applicant.

● Scores should then be added up and used when making a decision.

● The panel should also decide which questions will be asked by each member of the panel.

Scoring – applicant’s answers should be scored as follows:

No answer given or answer
0 completely irrelevant. No examples
given.
A few good points but main issues
1 missing. No examples/irrelevant
examples given
Some points covered, not all relevant.
2 4
Some examples given.
Some points covered. Relevant
3 information given. Some examples
given.
Good answer. Relevant information.
All or most points covered. Good
examples.
Perfect answer. All points addressed.
5
All points relevant. Good examples.

Weighting – questions can be weighted 1 (low importance) or 2 (high importance) to reflect their overall importance to the position.
Questions and weighting

Question Questions Applicant’s responses Weig

Score
categories ht Total
<Complete in Assessment Task <Complete in Assessment Task 2> (0-5)
(1-2)
1>
<Amend in Assessment Task 2> <Complete in
Assessment Task 2>
Work 1. Describe your duty in your last Manage the daily operations
history job
Budgets for the café and all cost control
2 4 8
Provide world-class food quality and client service
Monitor daily activities
2.What are the most challenging Provide high level of client service
aspects of being a manager?
Be approachable to staff in order to assist and consult
them with daily task 2 4 8
Clear communication skill to make sure information is
introduced properly in all levels
Question Questions Applicant’s responses Weig
Score
categories ht Total
<Complete in Assessment Task <Complete in Assessment Task 2> (0-5)
(1-2)
1>
<Amend in Assessment Task 2> <Complete in
Assessment Task 2>
Education 3. What is your strategy to deal Situation: in content, Client's found one piece of hair in
and training with customer complain food and feeling angry.
(describe a situation when you Resolution:
have to deal with a difficult 2 4 8
Doing apologies and offering to take the food back then
customer)
will be replaced with a new one.
Then complimented free drink next time she'll come.
Personality, 4. What is your management style Understanding 2 4 8
motivation
(Describe a situation when you Believe each other
and
have to deal with a difficult
character Assertiveness
employee)
Team to provide excellent service
Managing a high volume fine improving all controllable costs
thereby maximization financial performance.

Responsible for effectively managing and leading the

restaurant team to provide excellent service
Question Questions Applicant’s responses Weig
Score
categories ht Total
<Complete in Assessment Task <Complete in Assessment Task 2> (0-5)
(1-2)
1>
<Amend in Assessment Task 2> <Complete in
Assessment Task 2>
5.Why should we hire you I have knowledge of industry and current market trends
and strong analytical skills.
1 3 3
Ability to manage team
Recruitment experience
Total score (skills and knowledge) 35

Follow up questions Applicant answer Weig

Score
ht Total
<complete in Assessment Task 2> (0-5)
(1-2)
<complete in
Assessment Task 2>
How much notice do they have to 2 weeks advance
give? 1 3 3
 When can they start? After receiving the job offer letter, you can start the day after and
will commence in an induction program 1 5 5

Total score (additional) 8

Referee contact details:

Now give the applicant an opportunity to ask any questions that they might have and answer them.
Ending the interview:
● Thank the applicant for attending the interview.
● Let them know what happens next i.e. when you will be making your decision and how you will be letting them know the results
(applicants who have attended the interview should be made aware of your decision either way).
Reference Check
Applicant: Date: 03/02/2019

Position applied for: Café Manager Phone:

Referee’s details: Title:

Reference check conducted by: *

Introduction

My name is * and I’m calling to conduct a reference check for Leila Yes
who is being considered for a position with my business Coffee
Ville Coffee Shop Your details have been provided to me by Leila
and I would first like to check if you are prepared to provide a
reference?

The reference check will take approximately 10 minutes to Proceed

complete. Is this a good time for you? If not, when is a convenient
time for us to continue this conversation?

Please note that this reference will be used in the overall evaluation Yes
of the applicant and will affect whether they are selected for the job.
The information you provide may be given to the candidate if
requested, Do I have your permission to proceed?

Manage daily operation, rostering, budgeting and HR management

General questions
Senior Manager
What is the nature of your
relationship with the applicant?
We found the applicant best fit for the business
In what capacity is/was the
operational philosophy
applicant employed by your
business?

What were the dates of their From: August 2003 September

employment? To: 2009
Monitor resource utilise
What duties and responsibilities
Develop strategies to meat business goal
does/did the applicant have?
Improve himself with a more challenging
What the applicant’s reason for
environment
leaving?

General performance questions

 Outstanding
How would you describe the
applicant’s overall work
performance?
Ability to resolve conflict within workplace and deal
What would you say are the
with customers’ complain
applicant’s strengths?
Task delegation techniques
What you say are the applicant’s
development areas ( weaknesses)?

No
Have you had any concerns with
their performance?
If yes, please explain when these
issues were identified?
When were they discussed with the
individual? What work are their
doing to improve and what progress
has been made?
Always show up 30 minutes early prior to busy
Can you comment on the
period of the week
applicants: Really get involved during service to help staff
- reliability pushing out orders
- punctuality Friendly to customers and make them keep coming
- attendance back
- professionalism

Job-specific questions
 In this role, Mr will take
responsibility to manage a team of
experienced staff to run a high turn
over coffee shop. Do you think the
applicant will be capable of
handling this new position lining
with the ability to:

Work under pressure and maintain

a clear communication level?
Yes
Collaborate well with colleagues to
produce a very well result? Yes

Compliment the team with his

skills and knowledge? Yes

Practice WHS and treat other staff

equally? Yes

In closing
Yes I would because he was a valuable asset to us but
Would you re-employ the
I would like to see him improve further
applicant? Why/why not?
No
Do you have any final comments?
Thank you for taking the tame to
provide feedback. If you wish to
provide any further information,
you can contact me on 0412312312

SELECTION REPORT
PANEL’S RECOMMENDATION TO DELEGATE

Job Title Café Manager

Salary $70,000 Location Coffee Ville café shop

SELECTION PANEL
Selection
Name Position Training
(Yes/No)
Member Leila Interviewer Yes
Member Yes
Member

RECOMMENDATION
That you approve the selection of Leila to the above-described vacancy.

BACKGROUND

Reason for vacancy Opening time extension

Date vacancy was advertised 15/01/2020
Date advertisement was closed 02/02/2020
Number of applications received 5

BASIS FOR SHORTLISTING:

APPLICANTS NOT GIVEN FURTHER CONSIDERATION

APPLICANT’S Brief Info about Applicant and Basis for not Considering
#
NAME Further

1 Leila

2 Doesn’t have enough experience working at local area

Selection Review
Based on the interview guide Leila is the most qualified credentials among the
interview. She hit score of 40 which is very high. Because of her qualifications like
being 15 years of café manager she has good experience in Melbourne and abroad.
Her experience is her strength and we know she will be fit our qualifications.
So we decided to choice Leila as new café manager. Unlike Raj we compare his
interview guide Leila is much qualified he got only 36 on his score because Leila has
much experience as café manager and from competitors attitude for his work
experience he doesn’t stay in work for long as like with Leila. The management
decided to hire Leila as the New Café manager.

In we opinion, based on the interview guide Raj will improve all controllable costs
thereby max financial performance.
Responsible for effectively were managing and leading the team to provide excellent
service.
His role has noted for outstanding communications skills, both with customers and
staff and resolve problems. Also, were focused on quickly and equitably to ensure
happy customers and happy employees. Staff performance management including
annual performance appraisals. This skills his advantage and then meaning and
beneficial to us.
Thus we can choice Raj.
 1. Applicant’s Name:
Notes regarding previous work history, level, experience, education, qualifications, work
samples or performance reports obtained, other information gathered:
Have more than 10 years experiences working at Melbourne café such as Starbucks (5 years)
and other local coffee shop in Melbourne.
Highlight skills: budgeting, monitor stock, develop staff management system, proficient with
POS system and Office work
Achievements:
- Three-time winner manager of the year award for best performance
- Volunteer sustainability and fair trade consultant
- Proven track record in meeting and exceeding KPIs
Qualifications
Certificate IV in Training and Assessment (NMIT, 2011)
Diploma of Hospitality Management ( NMIT, 2010)
Bachelor's Degree in Addiction Counselling (La Trobe, 2002)

Referees:
1) Michael Lee, Senior Manager at Starbuck, Melbourne, VIC
2) Jonathan Ross, Owner, Compass group, Brunswick, VIC
3) Dan, Recruiting panel
Summary of Referee Information: (If referees for this applicant are contacted)
Name : Michael Lee
Position: Senior Manager
Business name: Starbuck, Melbourne, VIC
Mobile: 0412312312

ENDORSED/NOT ENDORSED APPROVED/NOT APPROVED

ENDORSED APPROVED
________________________ _____________________
Director HR (If an agency requirement) Delegate

Date: 06/02/2020 Date: 06/02/2020

Assessment Task 2 Checklist

Student’s name:
Completed
Did the student: successfully Comments
Yes No
Consult with learners and/or assessor to convene a
selection panel?

As a member of the selection panel, schedule interview/s?

Participate in the interview process and assess applicants

against selection criteria?

Discuss assessment with other selection panel members?

Correct biases and deviations from agreed procedures and

negotiate for preferred applicant?

Contact referees for referee reports?

In selection report, summarise the process taken to

identify the two strongest applicants, including the
student’s involvement in assisting with the short-listing
process?
While short-listing applicants, did the selection panel:
● apply requirements and avoid non-compliance of
the:
○ equal employment opportunity policy
○ anti-discrimination, anti-harassment and anti-
bullying policy:
○ recruitment policy

While short-listing applicants, did the student:

● participate in discussion about an individual
applicants’ strengths and weaknesses
● participate in discussion about applicants’ suitability
to the organisational requirements for the job role
○ participate in discussions about which
Student’s name:
Completed
Did the student: successfully Comments
Yes No
applicants should be interviewed.

In selection report, summarise the process to decide on

the questions to be used in the interviews, including how
the selection panel ensured that interview questions
comply with relevant legislation?
Did the selection panel apply requirements and avoid non-
compliance of the:
● equal employment opportunity policy
● anti-discrimination, anti-harassment and anti-
bullying policy
● recruitment policy

In selection report, make recommendations for

appointment?

Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature:

Assessor name:

Date: