ASSERTIVENESS

Prepared By-
Chirag Solanki
Wasim Kazmi
Macklinbrett Veigas
Mayur Veer
(SE MECH-B)
 WHAT IS ASSERTIVENESS?
• Assertiveness is about self
confidence which means having
a positive attitude towards
yourself and others.
• Assertiveness is form of behavior
characterized by a confident declaration or
affirmation of a statement without need of
proof; this affirms the person's rights or point
of view without either aggressively
threatening the rights of another (assuming a
position of dominance) or submissively
permitting another to ignore or deny one's
rights or point of view.[1]
 Ten Points about Assertive
Behaviours
1-It depends on expressing yourself
2-Showing respects to others rights
3-Being honest
4-Indirect and certain
5-Mutual equilibrim and benefit is important
in a relationship
6-It is expressing emotions, rights, realities,
thoughts and boundaries by words
7-Using non-verbal comminication for
sending the message
8-It is not universal, it depends on the
position and the individual
9-It is getting social responsibility
10-It is not the nature of the hunamkind, it
can be learned
 Being Assertive

1-Being assertive is focusing on your goal

2-Being assertive is being self-aware
3-Being assertive is being true to yourself
4-Being assertive is building self esteem
5-Being assertive is nurturing yourself.
TYPES OF ASSERTIVENESS
 Negative attitude and passive
behaviour
• Lack of self confidence and low self esteem
• Lack of self respect
• Self putdowns
• Negative feelings and thoughts about yourself
• Feeliings of inferiority compared to others
• Like others to be in control of people and situations
• Feel guilty towards others
• demotivated
Negative attitude and manipulative
behaviour
• Lack of self confidence and low self esteem
• Lack of self respect and lack of respect for
others
• Mistrustful and suspicious of others’ motives
• Negative feelings and thoughts about self
and others
• Feel very wary towards others
• Dishonest and indirect
• Twist what others have said
• Undermine others’ self esteem
• Depressed and demotivated
 Negative attitude and
aggressive behaviour
• Lack of self confidence and low self esteem
• Lack of respect towards others
• Put others down
• Feelings of superiority
• Like to be in control of people and
situations
• Disinterested in others’ thoughts and
feelings
• Feel angry towards others and are quick to
blame them
• Don’t listen to or ask questions
• Dismissive of feedback
Positive attitude and assertive
behaviour
• Self confidence and high self esteem
• Respect for self and towards others
• Take responsibility for self
• Motivated to do a good job
• İnterested in others’ feelings and
thoughts
• Ask questions
• Honest and direct
• Listen to others
• Ask others for feedback
 SKILLS OF ASSERTIVENESS
a) Broken record
b) Fogging
c) Negative assertion
d) Negative inquiry
e) Free information
f) Self disclosure
g)Workable compromise
 ASSERTIVENESS BY VERBAL AND
NONVERBAL COMMUNICATION
“It ain’t what you say, it is the way that you say it”

• Tonation

‘I will phone you’ – It will be me not any other person

‘I will phone you’ – I will not forget!
‘I will phone you’ – I will not write or visit.
‘I will phone you’ – It will be you,not any other person.

• Faces and the looks

• Eye signal
• Body image
• Personal space
• The gesture
ASSERTIVENESS IN CULTURES
• ASIAN
Low degree of individualism ,
nonassertive.
• EUROPEAN,AMERICAN
High degree of individualism ,
assertive.
 HUMAN ASSERTIVE RIGHTS
• The right to express • The right to do anything which
sexuality does not violate the rights of
• The right to have needs others
and desires • The right to be assertive or non-
• The right to have assertive
information • The right to make choices
• The right to have goods or • The right to change
services which have been • The right to control over
paid
body,time and possesions
• The right to be
• The right to express opinions and
independent and to be left
beliefs
alone
• The right to think well of oneself
• The right to say no
• The right to make requests
• The right to be treated
with respect
THE IMPORTANCE OF ASSERTIVENESS IN
ORGANISATIONS

Assertiveness Need to dealing

• Personal identity with
• Wages or salary • Theirselves
• Satisfaction from • The manager to
exercising skills whom they report
• Satisfaction from • Their colleagues
helping people • Their subordinates
• Social environment • Clients or customers
 ASSERTIVENESS TRAINING IN WORK
PLACE
• Body-language awareness leading to work body
oriented therapies
• Role-plays and then work in psyhcodrama
• Awareness of other people’s perceptions and so
work in sensitivity groups and encounter
• Looking at situations in the past where one
was, or was not assertive and hence traditional
psychoteraphy
 Techniques in Assertiveness Training:

• Verbal communication
• Non-verbal communication
• Anxiety reduction and control
• Anger reduction and control, and redirection of
this energy
• Increase in self esteem
• Awareness of self and others in interpersonnal
situations
• Awareness of social and cultural rules of
behaviour
Ackowledgement-
• Google
• Wikipedia
• Communication Skills by Oxford Publications