Trouble Report: Metfone Viettel Cambodia

METFONE
VIETTEL CAMBODIA
Trouble report
From: 11/07/2020 17:26:50 - To: 11/08/2020 23:59:59
STT Trouble name Trouble code State

1 9673441459 GNOC_TT_DD_CNTT_200811_56393648 Accepted
GNOC_TT_DD_MOBILE_200811_563935
2 9674150152 Accepted
47
3 9667398231 Accepted
68
4 9662995520 Accepted
27
5 9696558602 Accepted
57
6 9685136222 Accepted
07
7 9691447097 Accepted
06
8 9691728614 Accepted
42
9 9669716521 Accepted
40
10 9686421174 Accepted
52
11 9683514313 Accepted
46
12 9667613670 Accepted
12
13 9685607724 Accepted
78
14 9666959802 Accepted
91
15 9695509112 Accepted
83
16 9650844258 Accepted
70
17 9679013053 Accepted
67
18 9678755393 Accepted
36
19 9650804973 Accepted
18
20 9693585932 Accepted
36
21 9689272281 Accepted
57
22 9677395978 Accepted
99
23 9666880924 Accepted
72
24 9680751849 Accepted
06
25 9682621981 Accepted
70
26 9694459268 Accepted
43
27 9695100798 Accepted
44
28 9677633669 Accepted
47
29 9698774272 Accepted
34
30 9668285142 Accepted
00
31 9671264405 Accepted
33
32 9690977470 Accepted
04
33 9685932922 Accepted
98
34 9678180940 Accepted
62
35 9693245794 Accepted
60
36 9667534376 Accepted
87
Kingdom of Cambodia
Nation - Religion - King
Trouble report
Customer cannot use internet both game and other
Customer
Transfer tocannot
radio use internet both game and other
team
From:
Transfer11/07/2020to radio 17:26:50team - To: 11/08/2020 23:59:59
Customer
1. Description
Customer cannot
cannot use
use internet
internet both
: (9673441459)Customer both game gamecannot and
and other use internet both game and other.
other
1. Description
Transfer
2. Problem to radio :
location (9674150152)Customer
team : Magway / Yesagyo / Nyaung cannot useTaw internet both game and other.Other mytel
Transfer
user is to radio
can't teamused internet .
1.
3.
1. Description
Customer
Problem
Description cannot
time :: (9662995520)Customer
: The use internet
whole time
(9667398231)Customer both gamedifficult and
cannot otherto make
use call both
. As per customer , other mytel user
2.
also Problem
Transfer
4. can't
Serving to location
radio
cell : There call
team : Mandalay
inis his
no office.
records. / Meiktila customer
Description
/ Khin Te
used / internet
Khin
can Te foundgame
not site
and other.
code.
Customer
2. Problem cannot
location use internet
: Mandalay both / Taungthagame and other
/ Choncan't Gyi
3. Problem
Customer time :( ::9696558602)Customer
:The whole time( into the village used )
2.
1.
5. Problem
Description
Handset
Transfer
3. Problem tocannot
location
Type
radio
time
use
Huawai
team
The
internet
: Yangon
whole /both
time Mayangone game and
cannot other
/ Mayangone/5
use internetAB both / 7game miles/Pyay and other. Yeik Thar Road
4.
3.
2. Serving
Transfer
Customer
Problem to cell
radio
cannot
time
location: There
: team
use
The
bars: Shan is
internet
whole no records.
both
time
(East) / Tachileik gamecustomer and used
other
/ used
Tachileik can not found
Town/Palan site code.
6. Description
1.
4.
5.
Signal bar
Serving
Handset cell : :3: (9685136222)Customer
Type There: Vivo isY9 no records. customercannot use internet
can not both
foundgame site3 code.
Quarter/Next
and other. to Union
1.
4.
Highway
7.
2. Description
Transfer
Serving
Other
Problem tocannot
radio
cell
contact :: 9691447097
location There
: team is no
09779504784
: Bago ( Customer
records.
(East) / Phyu customer can't
/ Hla usedMaung
Thin use not
can well
/ 4GThin
found
Hla internet
site code.
Maung )
Customer
5. Handset
Customer Type
cannot : use
Redmi
use internet
internet 6 pro both
both gamecannotgame and
andtown other
other .
6.
2.
1.
5.
8. Signal
Problem
Description
Handset
Viber bar
Number : :1bar
location
Type : : Bago(East),Kyauktaga
(9691728614)Customer
Iphone
The
We whole
request X time use to viber(9673441459), use ,PayinternetTayar both
Customer villagegame and
Information: other.Other
Ma mytel
3.
As
6. Problem
your previous
Signal
Transfer bar
to time
: 2 bar
radio : Night Time
solution >>> For the long term solution : Need to install 4thWintsector War in
7.
3.
user
6.
Khaing Other
Problem
is
Signal - contact
time
can't
bar :
9673441459 1 :team
:bar
There 09691823856
5days
used
or - ago
lost
is .no
Myinmu records. Town, customer
Myinmu, used
Sagaing can not found site code.
4.
1. Serving
YGN1053.
7. Other
Description cell
contact :
:( 1 : BGO0645
9667398231
9669716521)Customer 2BGO0645MA cannot use 2BGO0645MA111
internet both game and -Bago Region
other.Other (East)
mytel
8.
4.
2.
7.
5. Viber
Serving
Problem
Other
Handset Number:
cell
location
contact
Type : BGO0562 09691823856,
:again
Mandalay 7to2BGO0562MA
:09662995518/09977893611 Customer
/this
Mahlaing /Information:
Bauk 2BGO0562MA221
Khway Top
Taw eventEmail: - 9674150152 - Alam,
Bago
8.
user Tranferer
Customer isRegion
Viber
Myitkyina,
Information:Name:
complain
Number
cannot
can't
Kachin
(East) ::use
Redmi
9667398231,
used 14053
internet
internet.usEi
both Kyi
56457
Customer Phyu,2G+4G
process
game Phone:
isother
finished
Information:
and 09680277012,
Normal or not1 . Because
thantzinphyoe - he can't
- 9667398231 use well
- (Kyun Nyo
Bago
3.
8.
6.
5. Viber
SignalRegion
Problem
Handset Number
bar
eikyiphyu@mytel.com.mm
Customer time
cannot (East)
: 4 bars
Type : :: The
use Bago
whole
09977893611(G-
internet
huaweiY5p Region
time
both game(East)
net trackand )14053
other 55622
Transfer to 2G+4G
radio team 1. Description :
till
Gyi) now
Transfer
2. Kyun
Problem . to Hteik,
radio
location Bogale,
team : Kayin Ayeyarwady
/ Myawaddy / Myawaddy Town / No (3) Ward
5.
4. Tranferer
Handset
Serving Information:Name:
Type
cell : 1:team:useRedmi
MDY0751 notebothEi Kyi
5 game Phyu, Phone: 09680277012, Email:
Remark
7.
6.
1.
3.
Other
Customer
Signal
Transfer
Tranferer _contact
(9686421174)Customer
Description
Problem
IfInformation:Name:
cannot
bar
to
u: call
radio
time 4Bar
:( back
9696558602
9667613670)Customer
:After 6PM
tocan't
internet customerEi 2MDY0751MA
Kyi Phyu, plz call
used and
cannot toother
internet
Phone: other
use4G
2MDY0751MA211
contact
.Customer
09680277012,
internet number
both can
Email:
game .used
And -Mandalay
andcallinternetback2G
other.Other
Region
during
(E) 2.office
Mytel
6.
hour
8. Signal
Mandalay
Transfer
Problem
7. Serving 8:00AM
Viber
Other bar
toRegion
Number :to
radio
location
contact 4bar5:30PM
: 20018
9696558602(
team
: Sagaing
: 09699790583 . , 47518
Customer
/ Khin-U G-net /2G+4G
Information:
track
Laung
/ 09666111974 ), Normal
Customer
Shey Chan
/ Laung Hein Group
Information:
Shey 3. - 9662995520
zaw
Problem ye kyaw
time : - (Ga
soe
the -
whole Gyi) day
1.
user
4. Description
is can't
cell :: (9683514313)
There used .no records.
isNorth Customer customer can't used can use not internet
foundwell siteand code. can't download
7.
5.
Ward,
1.
4. Other
Handset
9696558602
Description
Serving contact
North Type
cellOkkalapa,
- :(
Ho
:: :: 9691447097
Redmi
9685607724)Customer
Tawng
(9666959802)
There is 8 records.
(Ho
no Okkalapa,
Tao),
Customer Ho customer Yangon
cannot
Tawng
can't use
(Ho
used internet
Tao),play
can Shan both
mobile
not (East)
found game
legends
site and
code.well other.The
5.andHandset whole
can't Type
8.
fast
2.
5. Viber
he
Problem
Handset
Customer
8. Viber
Number:9685136222
can use
location
Type
cannot
Number
well
::use
at
:Yangon
:Bar
Vivo other
internet
9691447097
(
places
/ both Already
Hlaingtharya
(Already
but
game
requested
he can't
and / Oke
requested other
to
Kanto
install
use
Thaung
install
at viber
his
Kyarand
viber
and
place.(Yae Gnnet
Gnnet
track
Oke track Kan) app app
/ Oke . )Kan :
. ),
,
6.
villageSignal
Tranferer
download
MI6X
Customer
2. Problemcan
6. bar not
fast
Signal : Full
Information:Name:
Information:
location used
well
bar and
: : .
2Bar U
YangonI already
7.
Shwe Ei
Other ToeKyi
set Phyu,
up
contact
Region,Mingalardon- correct
9685136222 Phone:
: 09680277012,
internet
09686421174/09887923692
- Hla setting.
Region,HtautThin Maung, Email:
Kyant Phyu,
Lan 8. Viber
Bago
sone,Lan Number
(East)Sone : Pine
Thaung
6. Signal
Transfer Kyar
bar
to : Full
radio
Customer
7. Other contact
(9686421174)(we
Tranferer
Ward,Pyay
Information:
cannot
2. Problem location
Information:Name:
Street,No.(71):team
use
09791745524
: agway
Kayin
request Sushil
internet /
to Chand
both
/time
Magway
Thandaunggyi
open
Ei Kyi game
), - 9691447097
Customer
Phyu, and
/ Magway other
Township
Phone: - Chanayethazan
Town/Mon
Information: / Ba
09680277012, Taung
Yint
popo Aung - Town,Town.
Village
Army
9686421174
Email: Chanayethazan,
- (Kyun Nyo Gyi)
3.
7.
1. Problem
Other
Description
Mandalay time
contact : The
::team whole
9669716521
: 09695509112 / 9697935388
Transfer
8.
3.
Kyun Viber
Customer
Problem tocannot
Number
Hteik,
eikyiphyu@mytel.com.mm radio
time
Bogale, : We
use
The
since
whole request
internet
whole
1
Ayeyarwady week
time,sincetime viber
bothago,whole he to started
game use(9691728614),
and
time. other
use 20.7.2020 Customer Information: Khant Yan
4.
8. Serving
Viber
Customer cell
Number : There
:team is
9669716521, no records. Customer customer used
Information: can not
MoeTown found
Thauk site
Pan(15) code.
-well.
9669716521 - Kha Tet
2.
1.
Paing Problem
Tranferer
Description
Transfer
4.
5. Serving
Tranferer
Handset
Myo tocannot
-location
Information:Name:
radio
cell There
1
Information:Name:
Type
use
:: (9650844258)
9691728614 internet
: Yangon
oppoisA37
KYN0193
can't
:Whole no- Bauk both
Ei/Customer
records.
findEi Kyi
Khway game
Hlaingtharya
2KYN0193MA
Kyi Phyu,
customer
Phyu,
and
Taw, Phone:
Phone:
other
/ Mahlaing,
Hlaingtharya
can''t
used 09680277012, not use
can Mandalay
2KYN0193MA311
09680277012, found / site
No
Email:
internet
Email: - code.KayinWard State
Chin,
Transfer
3. Singu,
Tranferer to
2. Problem Mandalay
radio
time
location :
Information:Name: team : day
Ayeyarwady (1.5
Ei months)
Region
Kyigame Phyu, / Ngapudaw
Phone: township / Nga Pyay Ma Village
1.
5.
5.
6.
1.
Description
Handset
Thandaunggyi
Customer
Handset
Signal
Tranferer
Description bar : ::3bar
Type
cannot
Type (9679013053)
Information:Name:
::use
Redmi
13092
Mytel
(9678755393) internet
Router41939 Customer
both
Ei Kyi/ Phyu,
Customer
2G_4G can't
and
Phone:
can't other09680277012,
Overload1 use internet
09680277012,
use/ Wan
-
internet
Email:
well
Email:
well
in the complaint area.
and can't play
4.
3.
6.
5. Serving
2. Problem
Signal
Handset barcell
time
location
:
Type :2bar
-There
: :9.8.2020(at
:
RedmiShan is no records.
6::00PM)
(South)
K20pro Le
Premium Char Township Phone Village.
6.
7. Signal
Transfer
Other bar
to
games well in:
radio
contact Full
his team
:9667613670
area but can use well in town.
5.
4.
3.
7.
6. Handset
Serving
Customer
Problem
Other
Signal Type
cell
cannot
time
contact
bar :since
A20s
: :4: (9693585932)
can't
use
::::9791737223 internet
959685607724he start find both use game
mytel and
,guide
whole other time
7.
1.
8.
2. Other
Description
Viber
Problem contact
Number location 9650804973
09660127000
: Mandalay We
(region
G-net already /track
Myittha ), Customerfor
Township internet setting.Customers
Information:
/ Ta Mar Pin U Village
Myint Soe can't
- 9667613670 use
6.
5.
8. Signal
Handset
Transfer
4. Serving
Viber bar
to cell
Number : 3: There
Type
radio bars
: Oppo
team is
9685607724( A37
no records. we request to open ), Customer Information: Daw -Tint Tint Htay
7.
2.
-8. Other
Problem
Viber
internet
3. Alam,
Customer
Problem
contact
Number
well location
Myitkyina,
cannotin
time
::
complaint no :
Kachin
use
:::since ဧရာ၀တီတို
09968718818,
internet area.
209days င္း
both အိမ္မဲျမို့
ago Customer
game စိတ္ေခ်းကု
, at night and other န္းေကျးရြာ
Information: Wai Naing - 9683514313 Mingaladon,
7.
6.
1.
5.
-2.
8. Other
Other contact
Signal
Description
Handset
9685607724 bar : :Full
Type
information - 9689272281
Alam, 09695509112
Redmi Myitkyina, (Region
CustomerKachin cannot use internet both game and Village
other ) / Myaing Thar
3. Problem
Mingaladon,
Tranferer
Transfer
4.
8. Serving
Viber to
Number
time
Yangon
location
radio
cell : : team
Information:Name:
can't
: ::Yangon
9/8/2020 IP
09695509112
Address
(whole
findEi Kyi ,
: Day)
65.18.120.94
Customer/ Kyauktan
Phyu, Phone: ,Township
Information:
Ping - 120ms+
09680277012, / Nyaung
gfhgg Email:
- 9695509112 Waing -းတိုDa None
7.
2.
6.
9.
4.
yar
Other
Problem
Signal
Tranferer
Viber
Customer
Serving
Tranferer
(1) Ward
contact
bar
Number location
cannot
cell : 1/2
Information:Name:
: ::
-There
Information:Name: 09680123519
: Bago
09444880803,
use
. : (9677395978)Customerinternet
is no (East)
Ei
both
record
Ei Kyi
Kyi / Oktwin
Phyu,
Customer
game
Phyu, and /
Phone:Tha
Information:
Phone: other Yet Pin
09680277012,
09680277012, Maung
Myo Htet Hnit
Email:
Aung
Email: Ma - ( ပဲခူ
9666959802 င္း၊အု တ္တြ- င္းၿမိဴ
Myo
1.
5. Description
Handset
Chaung,
Customer (KyunType
cannot Nyo : Mi
use max
Gyi)internet 1
Kyun Hteik,
both game Bogale,cannot
and use
Ayeyarwady
other internet both game and other.
့7.
8. နဃ္၊
Viber
Other
Transfer
5. သရက္ပင္ေမာင္ႏွမေက်းရြာ
Number
contact
Thar, Ngazun,
Handset to radio
Type
3. Problem time ::
Mandalay
:
No,
No
team
: Honda
since
Customer
1 week ) ago
Information:
, whole time
San
(
Dar
worst
Soe
at
-
night
9650844258
)
- Ah Nan War Ward,
2.
6. Problem
Signal
Tranferer bar location
: 2/3
Information:Name: : Bago (West)Su Wai/ game
Minhla
Wai / Information:
Aung,Pet Tan
Phone: / Moke Kha
9696612416,
Transfer
Kawthoung
Customer
3.
8.
1.
6.
4.
3.
7.
Problem
Viber
Tranferer
Description
Signal
Serving
Customer
Problem
Other
to
Number
bar radio
Town,
cannot
time
cell
cannot : :(
time
contact 4: There
::
:teamKawthoung,
use
use
The
internet
:9666880924)Customer
Information:Name: the whole
is no day
09679013053,
internet
whole
09691880249
both
Su
records.
both
time
Tanintharyi
Customer
Wai game Wai and
Aung,
cannot
and
other Phone:
use
other internet koko
9696612416,
both gameEmail:
- 9679013053 Email:
and other - He Hseng, Laihka,
suwaiwaiaung@mytel.com.mm
1. Description
Tranferer
Transfer
4.
Shan
2. Serving to
(South) radio
cell
Problem :
location: (9680751849)Customer
Information:Name:
Thereteam is no Su
records. Wai Wai cannot
Aung, use
Phone: internet both
9696612416, game and
Email: other.
7.
5.
4. Other
Handset
Transfer
Serving contact
Type
tocannot
radio
cell : There Mi: Yangon
::team
9650804973
:use 7internet
is no / Dagon Myothit (East) / Dagon Myothit site(East) / No (6) Ward
8.
5.
3.
8.
6.
Viber
Customer
2. Problem
Handset
Tranferer
Problem
Viber
Signal
Number
Number
bar
location
1. Description Type :(
Information:Name:
time
: 2 : :
09691880249,
:The : Mandalay
9682621981)Customer
realme
We whole
already C1records.
both
Su
time
Customer
/ Myittha
Wai
requested
gamecustomer
Wai and
/to
Myittha
cannot
Aung,
used
used
Information:
other
use Town
Phone:
viber.
can
internet not both
Mg found
Arkar
9696612416,
(9650804973),
Soe
game code.
-and
9678755393
Email:
Customer other.Information: -
1.
5.
3.
2.
6. Description
Handset
Aungmyaythazan
Transfer
Customer
Problem
Signal to
bar Type
radio
cannot
time :
location
: 2 (9694459268)Customer
:
:Night
or Oppo
Town,
team
use
3 : bar time
Yangon A5s
internetAungmyaythazan,
unstable /both
Hmawbi game /cannot
and
Sat Mandalay use
other
Thwar internet
Taw / Ye both
Baw game
Zay and other.The whole
4.
Nang
7. Serving
Other May cell
Yu: Waddy
contact : There
: -is9650804973
09799428560 no records. -customer
Zayalready Yar Thi used Rican Town, not Zay found Yarsite code.
ThiEmail:
Ri, Naycustomer Pyi Taw
village
6.
1. Signal
Tranferer
Transfer
4. Serving
Customer can't
Description bar
tocannot
radio
cell full
Information:Name:
: :::team
: There used
(9695100798)
use .
is no records.
internet Su Customer
both Wai game Wai
customer Aung, usedPhone:
set up 9696612416,
correct
can 9696612416, internet
not found site Email: setting
code.
3.
7.
5.
8.
2.
7.
Problem
Other
Handset
Tranferer
Viber
Problem
Other
can't Number time
contact
Type
Information:Name:
location
contact
use
The
Samsung whole
9689272281
09799428560,
: Sagaing
:9677395978
internet well.
time
Galaxy
Su
/Customer Wai
Banmauk A50
Customer Wai and Aung, other Phone:
Information:
/saung toke Phyo
village Maung
.at Maung - 9693585932 -
1.
5.
8. Description
Handset
Transfer
4. Serving
Viber
Customer
6. Signal to
Number Type
radio
cell
cannot
bar : :: (9677633669)
There
2bars : MI
team 10X
9689272281
use is
internetno records.
both ( Already
gamecustomer can use
requested
and used
other internet
can
to well
not
install found
viberothersite
and places
Gnnetbut
code. track can't
app . ) , use
Ahlone,
3.
8. Viber
Customer
2. Problem Ahlone,
Number time
cannot
location Yangon
:::The
use whole
9677395978(G-net
internet
: Bago time
(West) both game
Region track and ), Customer
otherfor -internet
/ Paukkhaung Information:
Township SawKachin
/ Chaung eh ga Kwa lu - 9677395978
Lay Villageuse
well
6.
1.
5. in his
Signal
Description
Handset
Customer
Transfer
7. Other toarea.
bar : :unstable
Type
Information:
radio
contact (9698774272)
:teamsansung Mg Yan
9666880924 A30 I Lin
already Mg -suggested
9689272281 Alam, setting.Customer
Myitkyina, can't
4.Tranferer
-1.
3. Serving
Taunggyi
Transfer
Customer
2. Problem to Information:Name:
cell
Town,
radio
time
cannot
location: There
: Taunggyi,
team
since
use : is
Kayin 1
internetno
month
/ Ei
records.
Shan
both
Myawaddy Kyi
ago,at Phyu,
gamecustomer
(South) night
/ Phone:
and
Thin used
other
Gan 09680277012,
Nyican not
Naung found/ Email:
site
No.(357) code. Army Compound.
7.
6.
8. Other
internet
Signal
Tranferer
Description
Viber contact
well
bar
Number and
: :Full
Information:Name:: 9680751849,
can't
(9668285142)
:: 09666880924, watch
Ei 09685054067
Kyi
Customer videos
Phyu,can't
Customer well.
Phone:
Information: 09680277012,
useMay internet Thangyan Email:
well because
- 9666880924 network- Katha
5.
1. Handset
Tranferer
Description Type
toInformation:Name: MI: Mandalay
:: (9671264405) K30 Ei Kyi
Customer Phyu, Phone:
already set09680277012,
up correct Email:
internet
4.
3.
8.
2.
7. Serving
Transfer
ViberKatha,
Problem
Other
Town,
cell
Number radio
time
location
contact
connection is too There
Sagaing
team
::9682621981
since
:9680751849(we
slow is
in1no his records.
months area. Regionago,whole
request totime
/ Myittha open customer
Township / Ku ), Customer
Me City setting.Customer
Information: soecan minuse
6.
5.
1. Signal
Handset
Description bar
internet well :
at
Type unstable
other : Redmi
:: (9690977470) place 6A but can't
Customer use
can't well in complaint
use/Information:
internet area
4.
8.
2. Serving
naing
Customer
3. Viber
Problem
Tranferer cell
- 9680751849
cannot
Number time
location Can't
use : -Kachin
::8.9.2020
Information:Name: (Kyunafter
internet
9682621981( find
Nyoboth
region
Wai GGyi)
7:00 game
net
Thi Kyun
P.M
track
/ Hpakant and Hteik,
otherBogale,
), Customer
Township Seik Muwell
Ayeyarwady Group and/ can't
kyaw - 9682621981
Whay Khar play -
Village
Customer
7.
2.
6.
5.
4.
3.
Other
Problem
Signal
games
Handset
Tranferer
Transfer
Serving
Thaketa,
Problem well.
tocannot
contact
bar location
: 1/2
Type
Information:Name:
radio
cell
Thaketa,
time
::use
: teamHuawei
: can'tYangon
since
internet
09258670020
: Yangon Y9s
8.8.2020 find both
Region
Ei Kyi
after
game ,Tun,
Phyu, Shwe
7:00
andPhone:
Phone:
P.M
other
Pyi Thar 69900069,
Township
09680277012,
Email: Tar waithitun@mytel.com.mm
, Email: Du Kan Industry Zone , in
Customer
Transfer tocannot
radio use internet both game and other
8.
7.
2.
6.
5. Viber
front of the
Other
Problem
Signal
Handset
Tranferer
4. Serving
Transfer
Number
bar university
contact
location
1. Descriptionto ::team
9694459268,
No ofiscomputer
: Sagaing
: :2: (9685932922)Customer
Type
Information:Name:
cell
radio There :use
Realme
team no8records.Region
Ei Customer
Kyi studies / Myaung
Phyu, cannotInformation:
Phone: Township
use thiha
internet
09680277012, / Shwe - 9694459268
both Ta Chaung
game
Email: and -other.
AhGroup Nan /Pin, Na Nwin Thaton,
Customer
1.
Mon
3. Description
Problem cannot
time : (9678180940)
: since internet
10 days both
I already
, wholegame time and
suggested other customer toKyi
change internet setting.Customer
8.
6.
1. Viber
Kaing
7.
2. Other
Problem
Signal
Handset Number
Village
Descriptioncontact
bar location
5. :
Type 3 :: 09695100798,
No : Tanintharyi Customer
/ Kawthoung Information:
: Oppo A7 Customer can't use internet well and can't play
: (9693245794) / Se Maing Daw/ Se Maing Aung - 9695100798 -
Transfer
can't
Tranferer toInformation:Name:
radio
use team
internet is2well and can't
EiTanintharyi
Kyi play pubg mobile well.
4.
6. Serving
Tanintharyi
8.
3.
7. Viber
Problem
Other
Signal
games wellbarcell
Number Town,
time
contactin 3: (9667534376)
: his There Tanintharyi,
since
:::The
area whole
09688764770 no records.
butweek
09677633669, can time ago
use ,Phyu,
Customer
well whole Phone:
time
Information:
atcan't
other
09680277012,
places Naing Htet Email:
Aung - 9677633669 - (Kyun
1.
2. Description
Problem
5. Handset Type :
location : Mi : Yangon
Cc 9 / Customer
Shwepyithar Township play
/ pubg
Near Tar mobile
Du Kan well and can't
Pagoda use
Tranferer
Nyo
4.
8.
7.
2. Gyi)
Serving
Whatsapp
Other
Problem Information:Name:
Kyun
cell
contact
location:
NumberHteik,
There
: No : Bogale,
: is no
9698774272,
Yangon Ei
records.
/ Kyi
Ayeyarwady
Thanlyin Phyu,
customer
Customer Phone:
Township used 09680277012,
can
Information:
/ Near not
Kyaung found
It is not Email:
site
Kone smoothcode.
Seik - 9698774272
Gyi (a) Gya Mar -
facebook
3.
6. Problem
Signal well.
bar time
: 2/3 :Kachin
since 4 months ago , whole time
5. Handset
Tranferer Type
Information:Name: :: 9668285142,
Vivo Y51 Ei Kyi Phyu,
Alam,
8.
2.
4.
7.
Viber
Village
Problem
Serving
Other
Myitkyina,
/ Number
Thi La: Whar
location
cell
contact There
:
Redmi
No
ေရတပ္
: Bago is
6pro
no (West)သ Customer
records. ေဘာၤက်င္း
Region /Phone:
ဌာနခ်ဳပ္ 09680277012,
Information:
Okpho ၀န္း
Township Khine /kyaw TetEmail: sann Village
Swea - 9668285142 - Oe
6. Signal
Htein, bar
TranfererMrauk-U, : 1/2
3 Rakhine
bar
Information:Name: since 2020 Ei Kyi
January Phyu,
, whole Phone: time 09680277012, Email:
3.
5.
8. Problem
Handset
Viber Number time :
Type :: 0692068654at night
Redmi
09427114300, ,
10xsince 1 months ago
7.
4. Other
Serving contact
Tranferer Information:Name:
cell: Full:1 There 09250248707
BGO0716 is no records. /Customer
Ei 2BGO0716MA
Kyi 09685932922
Phyu, Phone: Information: 09680277012,
2BGO0716MA111
Harrison Email: - 9671264405 - Bahan, Bahan,
- Bago Region (West)
6.
8. Signal
Yangon
Viber bar
Number : 09690977470,
09685932922, Customer Information: popo
Ye Lwin- 9690977470
Oo -- 9685932922 - (Kyun- Nyo No (2) Gyi)
5. Handset
Bago Type
Region : Mi
(West) 6X 14065 57167 2G+4G Normal 1
7. Other
Tranferer
Kyun
Ward, contact
Hteik,
Madaya Information:Name:
Bogale,Town,: NoAyeyarwady
Madaya, EiMandalay
Kyi Phyu, Phone: 09680277012, Email:
6.
5.
8. Signal
Handset
Viber Numberbar : 4 :: 09678180940,
Type Redmi 8 Customer Information: pi pi rad -Email: 9678180940 - Hpakant Town,
Tranferer Information:Name: Ei Kyi Phyu, Phone: 09680277012,
7.
6. Other
Signalcontact
Hpakant, bar
Kachin : 2/3: 09683783517
8. Viber Number :: 09673187051
09693245794, Customer Information: Toe Toe Htun
7. Other
Tranferer contact
Information:Name: Ei Kyi Phyu, Phone: 09680277012, Email:- 9693245794 - Kyaung
Kone
8. Viber SeikNumberGyi
eikyiphyu@mytel.com.mm (a) : Gya Mar,
09676354578, Thanlyin, Customer Yangon Information: Chaw su mon mon oo - 9667534376 -
Tranferer
Za Bu Thi Ri Information:Name:
Town, Za Bu ThiEi Ri,Kyi Nay Phyu,Pyi Taw Phone: 09680277012, Email:
Tranferer Information:Name: Ei Kyi Phyu, Phone: 09680277012, Email:
Domain Incident group name Priority Impact Affected service
DD_CNTT_ALARM_GROUP_DEFAU
CC_IS/IT services Low No
LT
DD_MOBILE_ALARM_GROUP_DEF
CC_Mobile services Low No
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
Location Affected node
/ Myanmar (MYT) / Myanmar Zone / Magway Region / Pakokku / Yesagyo
/ Myanmar (MYT) / Myanmar Zone / Mandalay Region / Meiktila / Meiktila
/ Myanmar (MYT) / Myanmar Zone / Mandalay Region / Myingyan / Taungtha
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (West) / Mayangone
/ Myanmar (MYT) / Myanmar Zone / Shan State (East) / Tachileik / Tachileik
/ Myanmar (MYT) / Myanmar Zone / Bago Region (East) / Taungoo / Phyu
/ Myanmar (MYT) / Myanmar Zone / Bago Region (East) / Bago / Kyauktaga
/ Myanmar (MYT) / Myanmar Zone / Mandalay Region / Meiktila / Mahlaing
/ Myanmar (MYT) / Myanmar Zone / Kayin State / Myawaddy / Myawaddy
/ Myanmar (MYT) / Myanmar Zone / Sagaing Region / Kanbalu / Khin U
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (North) / Mingaladon
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (North) / Hlaingtharya
/ Myanmar (MYT) / Myanmar Zone / Magway Region / Magway / Magway
/ Myanmar (MYT) / Myanmar Zone / Kayin State / Hpa An / Thandaunggyi
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (North) / Hlaingtharya
/ Myanmar (MYT) / Myanmar Zone / Ayeyarwady Region / Pathein / Ngapudaw
/ Myanmar (MYT) / Myanmar Zone / Shan State (South)
/ Myanmar (MYT) / Myanmar Zone / Mandalay Region / Kyaukse / Myittha
/ Myanmar (MYT) / Myanmar Zone / Naypyitaw Region / Nay Pyi Taw (North) / Zay Yar Thi Ri
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (South) / Kyauktan
/ Myanmar (MYT) / Myanmar Zone / Bago Region (East) / Taungoo / Oktwin
/ Myanmar (MYT) / Myanmar Zone / Bago Region (West) / Thayarwady / Minhla
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (East) / Dagon Myothit (East)
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (North) / Hmawbi
/ Myanmar (MYT) / Myanmar Zone / Sagaing Region / Katha / Banmauk
/ Myanmar (MYT) / Myanmar Zone / Bago Region (West) / Pyay / Paukkhaung
/ Myanmar (MYT) / Myanmar Zone / Kayin State / Myawaddy / Myawaddy
/ Myanmar (MYT) / Myanmar Zone / Kachin State / Mohnyin / Hpakant
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (North) / Shwepyithar
/ Myanmar (MYT) / Myanmar Zone / Sagaing Region / Sagaing / Myaung
/ Myanmar (MYT) / Myanmar Zone / Tanintharyi Region / Kawthoung / Kawthoung
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (North) / Shwepyithar
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (South) / Thanlyin
/ Myanmar (MYT) / Myanmar Zone / Bago Region (West) / Thayarwady / Okpho
Create user Create unit
MYT_TC_RADIO_OPTIMIZATION_Division(+MYT_TC_RADIO_OPTIMIZA
TION)
TION)
TION)
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Receive unit Receive user Action Code
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Work arround Risk Support unit Vendor Related problem Work log Reject code
Create time(dd/MM/yyyy) Last update time(dd/MM/yyyy) Assign time (Waiting receive)(dd/MM/yyyy)
11/08/2020 16:51:41 11/08/2020 16:51:41 11/08/2020 16:51:41
11/08/2020 16:49:35 11/08/2020 16:49:35 11/08/2020 16:49:35
11/08/2020 16:48:15 11/08/2020 16:48:15 11/08/2020 16:48:15
11/08/2020 15:46:11 11/08/2020 15:46:11 11/08/2020 15:46:11
11/08/2020 15:00:25 11/08/2020 15:00:25 11/08/2020 15:00:25
11/08/2020 14:35:20 11/08/2020 14:35:20 11/08/2020 14:35:20
11/08/2020 14:33:12 11/08/2020 14:33:12 11/08/2020 14:33:12
11/08/2020 13:01:47 11/08/2020 13:01:47 11/08/2020 13:01:47
11/08/2020 12:59:43 11/08/2020 12:59:43 11/08/2020 12:59:43
11/08/2020 11:54:34 11/08/2020 11:54:34 11/08/2020 11:54:34
11/08/2020 11:32:08 11/08/2020 11:32:08 11/08/2020 11:32:08
11/08/2020 08:54:15 11/08/2020 08:54:15 11/08/2020 08:54:15
11/08/2020 08:50:37 11/08/2020 08:50:37 11/08/2020 08:50:37
10/08/2020 22:25:11 10/08/2020 22:25:11 10/08/2020 22:25:11
10/08/2020 21:41:10 10/08/2020 21:41:10 10/08/2020 21:41:10
10/08/2020 21:17:34 10/08/2020 21:17:34 10/08/2020 21:17:34
10/08/2020 20:37:29 10/08/2020 20:37:29 10/08/2020 20:37:29
10/08/2020 20:31:21 10/08/2020 20:31:21 10/08/2020 20:31:21
10/08/2020 20:08:34 10/08/2020 20:08:34 10/08/2020 20:08:34
10/08/2020 16:25:52 10/08/2020 16:25:52 10/08/2020 16:25:52
10/08/2020 16:24:29 10/08/2020 16:24:29 10/08/2020 16:24:29
10/08/2020 13:30:01 10/08/2020 13:30:01 10/08/2020 13:30:01
10/08/2020 11:41:12 10/08/2020 11:41:12 10/08/2020 11:41:12
10/08/2020 10:35:51 10/08/2020 10:35:51 10/08/2020 10:35:51
10/08/2020 10:33:51 10/08/2020 10:33:51 10/08/2020 10:33:51
10/08/2020 10:12:53 10/08/2020 10:12:53 10/08/2020 10:12:53
10/08/2020 10:08:54 10/08/2020 10:08:54 10/08/2020 10:08:54
10/08/2020 10:07:23 10/08/2020 10:07:23 10/08/2020 10:07:23
10/08/2020 10:05:53 10/08/2020 10:05:53 10/08/2020 10:05:53
10/08/2020 10:02:15 10/08/2020 10:02:15 10/08/2020 10:02:15
10/08/2020 09:49:31 10/08/2020 09:49:31 10/08/2020 09:49:31
10/08/2020 09:45:55 10/08/2020 09:45:55 10/08/2020 09:45:55
10/08/2020 09:44:16 10/08/2020 09:44:16 10/08/2020 09:44:16
10/08/2020 09:38:49 10/08/2020 09:38:49 10/08/2020 09:38:49
10/08/2020 09:36:56 10/08/2020 09:36:56 10/08/2020 09:36:56
10/08/2020 09:30:58 10/08/2020 09:30:58 10/08/2020 09:30:58
Queue time(dd/MM/yyyy) Clear time(dd/MM/yyyy) Close time(dd/MM/yyyy) Create trouble late
11/08/2020 16:51:41
11/08/2020 16:49:35
11/08/2020 16:48:15
11/08/2020 15:46:11
11/08/2020 15:00:25
11/08/2020 14:35:20
11/08/2020 14:33:12
11/08/2020 13:01:47
11/08/2020 12:59:43
11/08/2020 11:54:34
11/08/2020 11:32:08
11/08/2020 08:54:15
11/08/2020 08:50:37
10/08/2020 22:25:11
10/08/2020 21:41:10
10/08/2020 21:17:34
10/08/2020 20:37:29
10/08/2020 20:31:21
10/08/2020 20:08:34
10/08/2020 16:25:52
10/08/2020 16:24:29
10/08/2020 13:30:01
10/08/2020 11:41:12
10/08/2020 10:35:51
10/08/2020 10:33:51
10/08/2020 10:12:53
10/08/2020 10:08:54
10/08/2020 10:07:23
10/08/2020 10:05:53
10/08/2020 10:02:15
10/08/2020 09:49:31
10/08/2020 09:45:55
10/08/2020 09:44:16
10/08/2020 09:38:49
10/08/2020 09:36:56
10/08/2020 09:30:58
Begin trouble time(dd/MM/yyyy) End trouble time(dd/MM/yyyy) Affect time total Fix time(dd/MM/yyyy)
11/08/2020 13:06:00 1
11/08/2020 12:54:59 1
11/08/2020 12:05:00 1
11/08/2020 12:21:41 2
11/08/2020 12:28:39 2
11/08/2020 11:13:21 3
11/08/2020 11:32:35 3
11/08/2020 10:44:04 4
11/08/2020 09:33:26 4
10/08/2020 20:51:20 6
10/08/2020 18:02:22 6
11/08/2020 00:47:39 9
10/08/2020 21:44:00 9
10/08/2020 16:35:05 19
10/08/2020 20:43:50 20
10/08/2020 18:33:10 20
10/08/2020 18:23:38 21
10/08/2020 17:15:06 21
10/08/2020 12:47:04 21
09/08/2020 19:54:01 25
10/08/2020 11:08:03 25
10/08/2020 08:37:12 28
10/08/2020 08:36:59 30
09/08/2020 21:24:29 31
09/08/2020 21:00:24 31
09/08/2020 09:28:44 31
09/08/2020 08:41:08 31
09/08/2020 08:21:01 31
09/08/2020 07:48:08 31
09/08/2020 00:23:36 31
08/08/2020 12:31:02 32
09/08/2020 13:01:48 32
09/08/2020 20:36:36 32
08/08/2020 22:01:27 32
08/08/2020 21:38:59 32
08/08/2020 09:54:09 32
Is overdue fix time Is overdue close time Reason Root cause Remain time(H) Clear UserId
In due date 70.89
In due date 70.85
In due date 70.83
In due date 69.8
In due date 69.03
In due date 68.62
In due date 68.58
In due date 67.06
In due date 67.02
In due date 65.94
In due date 65.56
In due date 62.93
In due date 62.87
In due date 52.45
In due date 51.71
In due date 51.32
In due date 50.65
In due date 50.55
In due date 50.17
In due date 46.46
In due date 46.44
In due date 43.53
In due date 41.71
In due date 40.62
In due date 40.59
In due date 40.24
In due date 40.18
In due date 40.15
In due date 40.13
In due date 40.06
In due date 39.85
In due date 39.79
In due date 39.77
In due date 39.67
In due date 39.64
In due date 39.54
Clear UserName Auto closed Times to close ticket(H) Related Transmission trouble Codes
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Kedb related Loại node mạng Incident related Time move(dd/MM/yyyy) Processing unit level 1
DD_IT_SUB_DEFAULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
Vip station Information ticket Catching time Number wo select help Relate CR Incident severity
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
WO Code Created by CC Deferred time Longitude Latitude Insert source
Ei Kyi Phyu BCCS_MYT
Su Wai Wai
BCCS_MYT
Aung
Su Wai Wai
BCCS_MYT
Aung
Su Wai Wai
BCCS_MYT
Aung
Su Wai Wai
BCCS_MYT
Aung
Su Wai Wai
BCCS_MYT
Aung
Su Wai Wai
BCCS_MYT
Aung
Wai Thi Tun BCCS_MYT

Trouble Report: Metfone Viettel Cambodia

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Trouble Report: Metfone Viettel Cambodia

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