GROUP NO:- 13

PALLAVI LUTHRA (152)

ARJUN SINGH DESWAL (156)
MANOJ SARDANA (160)
ANIL DEOKAR (168)
❖ INTERPERSONAL COMMUNICATIONS
❖ BASIC ELEMENT
❖ TYPES OF INTERPERSONAL COMMUNICATION
❖ FUNCTIONS OF INTERPERSONAL
COMMUNICATION
❖ COMMUNICATION CHANNELS
❖ VARIABLES AFFECTING INTERPERSONAL
COMMUNICATION
❖ EFFECTIVE INTERPERSONALCOMMUNICATION
STRATEGIES
❖ Interpersonal communication is the process of
sending and receiving information between two
or more people. This is an ideal and effective
communication situation because you can get
immediate feedback.
❖ It is person-to-person contact, it includes
everyday exchange that may be formal or informal
and can take place anywhere by means of words,
sounds, facial expression, gestures and postures.
There are four basic element of
Interpersonal
Communication.
1. Sender : Person who
sends information.
2. Receiver : Person who receives
the information sent.
3. Message :Content of information
sent by sender.
4. Feedback : Response from receiver.
Dyadic communication
Public speaking
Small-group communication
 We use interpersonal communication
for a variety of reasons. It helps us
understand a situation in a better
way. The three specific functions are:
❖ Linking function
❖ Mentation function and
❖ Regulatory function.
1. Linking function : It connects a
person with his or her
environment.
2. Mentation function : It helps us
conceptualize, remember, and plan.
It is a mental or intellectual
function.
3. Regulatory function : It serves
to regulate our own and other’s
behaviour.
 Communication channels are the medium chosen
to convey the message from sender to receiver.
Communication channels can be categorized into
two main categories:

❖ Direct channels of communication

❖ Indirect channels of communication.
❖ Direct channels : These are those that are
obvious, and can be easily recognized by the
receiver. They are also under direct control of the
sender. In this category are the verbal and non-
verbal channels of communication.
❖ Indirect channels: These those channels that are
usually recognized subliminally or
subconsciously by the receiver, and not under
direct control of the sender.
 Many variables affect the interpersonal
relationships which are following.
1.Self-disclosure
2.Feedback
3.Nonverbal behaviour
4.Interpersonal attraction.
❖ Self-disclosure : In it others know what we are
thinking, how we are feeling and what we care
about. It helps reduce anxiety, increase
comfort, and intensify interpersonal
attractions.
❖ Feedback : It is the response of a receiver that
reaches back the sender. It involves agreeing;
asking questions and responding through
feeling statements.
❖ Nonverbal behavior : It plays an important role in
interpersonal communication. A smile , a firm
handshake, etc. can achieve much more than
words in certain situations. Eye contact, gestures,
posture, facial expressions, etc. are also
important elements of our nonverbal behaviour.
❖ Interpersonal attraction : It is the ability to
draw others towards oneself. Some people are
said to have magnetic personalities.
❖ Focused Listening
❖ Focused Hearing
❖ Gentle Interruptions
❖ Information Checks
❖ Balancing the Conversation
❖ Nonverbal Communications
 Focused Listening :
Practice the habit of
really focusing on an
individual when they
talk to you. Not only are
you more likely to hear
the words they are
saying, but you will
send signals to the
speaker that you are in
fact listening, engaged,
and interested in what
they have to say.
❖ Focused Hearing : Listening and hearing are really two
separate skills. You can listen to a lot of talk, but you
may not actually hear what is being said to you.
Focused hearing means turning off your silent mental
comments and reactions while the speaker is speaking.
❖ Gentle Interruptions : If you feel the need to remember
something that has just been said to you, rather than
making a mental note--and missing information---put
your finger up, and ask the speaker to pause "for just a
second while I write something down about what you
just said that was very important to me.
❖ Information Checks : When someone is telling you
something of importance to them that requires your
reaction or consent, it helps to be sure you really
understand what they are feeling, perceiving, or
asking you to do.
❖ Balancing the Conversation : If the other person tries
to interrupt you too hastily, raise your hand up, palm
facing the other person, and say calmly, "I want to
hear your reaction. But please let me finish my last
thought first." Wrap up what you had to say in one or
two more sentences, and invite the other person to
interject.
❖ Nonverbal Communications
Learn the common nonverbal
signals all humans employ to
communicate emotions while
speaking or listening.
Researchers agree that when a
person is not telling the truth,
they tend to cast their eyes up
and to the left. These
nonverbal "tells" are related
to right and left brain
functions.
Problem:
 Shift in of organisation :from seniority system to
grading system after economic crisis in japan
□ Reluctance of people to accept the change.
□ More than 60%of 106408 japanes think the system
Was unfair and found the appraisal system a threat to
their Career stability

Objective:
 To explore the relationship among interpersonal
communication tactic,perceived procedural justice
and uncertanity of career stability.
□ To reveal effective interpersonal skills to tackle the
same
Preceived procedural justice:
Preceived fairness of exchange taking place in an
organisation involving individual in
relation(information and social component)
Uncertainity:insecurity regarding the possible
injustice out of a decision
Interpersonal communication
tactics
:information and social senstivity are expressed to
influence the feeling and attitude of information
recipient
1)Hard interpersonal communication
tactic:
Persuasion by putting pressure through warning ,threat
or high handed manner
2)Rational interpersonal communication
tactic
Persuasion through reason ,condition
,logic,etc

3)Soft interpersonal tactic:

Persuasion through
flattery.praise
,sympathy, in order to respect the self
1)Relationship between three:

□ Interpersonal communication tactics were not

directly related to preceived uncertainity
□ Interpersonal communication directly related to
preceived Procedural justice
□ Interpersonal communication indirectly related to preceived
uncertainity

2)Type and effect

□ Hard interpersonal skills promote preception of
procedural injustice
□ Rational and soft interpersonal skills promotes procedural
justice
i
 Reasonable explanation develops
reliability and trust
□Japanese are group oriented so
attempt to harmonious relationship
was acceptable
□Preception is based on processing
the information
Hard tactics hamper the information
processing hence there is
disregard
Soft anrd rational tactics motivates
the information process and there is
acceptance
Supervisor should provide
reasonable explanation,keep their
word,listen to subordinate,try to get
feed back
Organisation need to train managers on
interpersonal skills in order to manage
workers with performance based
personnel practices