Describing Something (related to their work) and

Offering something

Slide 1

Describing something and Offering something

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Slide 2

Hotel staffs need to be able to describe something in their work

area.

Describing things based on: material, shape, opinion, color,

size, age

Slide 3

Material:
 Brick
 Rubber
  Gold
 Marble
 Paper
 Silver
 Stone
 Wool
 Fiberglass
 Cotton
 Glass
 Leather
 Plastic
 Wood
 Wax

Examples:
- Please pass me those plastic glasses
- There are no paper cups for the drinking fountain

Slide 4

Color:
 Black
 Blue
 Yellow
  Orange
 Purple
 Grey
 White
 Pink
 Red
 Green
 Brown

Examples:
- Please pass me the yellow saucer
- The stapler is next to the green book
- There are three blue chairs in the business center

Slide 5
Shape:
 Triangular
 Square
 Circular
 Rectangular

Examples:
The square box is in the store room
There are two circular chairs in Housekeeping office

Slide 6
Size:
 Small
 Medium
 Huge
 Big
 Large
 Tiny

Examples:
- That’s a big flat screen in deluxe room
- There is a small desk in Engineering office

Slide 7
Opinion:
 Nice
 Strange
 Ugly
 Excellent
Examples:
- This is a nice computer
- That’s a strange poster for a guest room

Age:
 Old
 New

Examples:
Look at the old printer, it barely works
We have new pillow cases in the linen room

Slide 8

Offering something

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Slide 9
Offering things is essential whenever you want to be polite and
gracious.
Offering phrases:
Can I get you some….?
Would you like some….?
May I offer you some…?
Would like me to get you some…?

Examples:
Can I get you something to drink?
Yes, that would be nice. Thank you

Slide 10
Accepting Offers
Accepting offers is just as important, or even more important,
than offering things. Make sure to thank your host. If you don't
want to accept an offer, politely refuse. Offering an excuse is
also a good idea in order not to offend your host.
The following phrases are commonly used when accepting
offers:
 Thank you.
 I'd love to.
 I'd love some.
  That would be nice.
 Thank you. I'd like...
Some examples of accepting phrases include:
 Barista: May I get you something to drink?
 Guest: Thank you. I'd like a cup of coffee.
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Slide 11
Politely refusing offers
Sometimes it's necessary to politely refuse an offer even if it's a
kind one. In such cases, use these phrases to politely refuse
offers. Provide a reason why you want to refuse an offer rather
than just saying "no." 
 Thank you, but...
 That's very kind. Unfortunately, I...
 I'd like to, but...
Examples of using polite refusals in dialogue include:
 Waiter: Would you like some dessert?
 Guest: Thank you, but I'm on a diet.
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