VDO Overview

A quick overview of: Roles, Features, Support

Information

Target audience
IT Support Desk
 Table of Contents
• Overview of VDO
– Viewer
– Moderator
– Presenter
• Best Practices
• Troubleshooting Tips
• Suggesting for Help Desk
 Class sizes & key use cases
One
1. Flipped Classrooms

2. Virtual office hours

3. Student collaboration

4. Online classes
( Recommended < 100) Many
Unified user experience
User List/Chat Toggle Session Title Start/Stop Record Settings Menu

Presenter/Moderator Slides Share Audio,

Presentation Tools
Actions Webcam & Screen
Two types of users

Viewer Moderator
(Student) (instructor)
 Moderators Vs. Viewers
Moderator (square)

Viewer (circle)
 Capabilities
 Viewer (student)
• Share audio and webcam
• Chat / Raise Hand (emojis)
• Respond to polls
• Write on Shared Notes
• Respond to invites for breakout rooms

 Moderator (instructor) - All viewer capabilities, plus:-

• Start/Stop recording
• Manage everyone's audio (individual/global mute)
• Start breakout rooms
• Lock features for viewers
• Make anyone presenter (including yourself)
• Change user's role (moderator <-> viewer)
• End meeting on logout
 Presenter
Presenter capabilities:
• Upload presentation (enable for download)
• Advance presentation
• Annotate presentation
• Engage multi-user whiteboard
• Upload/play YouTube link
• Start poll
• Share desktop
Join Audio
 Audio State

Microphone
No Audio (Muted/Unmuted)
Listen Only
Set status (emojis)
Private Chat
Respond to poll
Use Shared Notes
Shared Notes Alert
When in use or new
edits are made alert
will appear
Export Shared Notes
Minimize Presentation

To restore
presentation
Respond to Breakout Room Invite
Moderator Capabilities
Start/Stop Recording

Meeting is now
being recorded
 Recording Multiple Segments
First segment Second segment
of class (break) of class

Final recording will join

together both segments

Note: Max 9 hour limit for recorded sessions (prevent a user from lingering overnight )
 Viewing a recording

Audio, Video, Presentation,

Whiteboard & Desktop Sharing
Note: Recordings can be downloaded as mp4’s (chat not included in download)
 Manage Users

Mute all current and new users

except presenter
 Lock Viewers
(does not apply to moderators)
Unlock Individual Viewers
When moderator clicks ‘Create’ assigned users
can join breakout room
User can switch back to Breakout Room opens Time Remaining
main room to chat with as new tab
instructor anytime
If Viewer needs to join again

They can select

“Breakout Rooms” and
join
Re-inviting/late joins
 Managing Breakout Rooms
Join the room
(opens in a new tab) Listen/transmit audio

End breakout
Rooms early
Main room Breakout Rooms
Live Closed Captioning
Live closed captioning is a
manual input/capture
format
Users See
Moderator can make anyone presenter
(including themselves)
Give presenter status Take back presenter status

(The first moderator to enter is the default presenter)

 Promote to Moderator/Remove

OR

Removing a user does not

restrict their
ability to re-enter
 Public Chat
New
Hide Chat Panel
Message
Indicator

Only Moderator
can clear
public chat
Clear All Status (emojis)

Clear status Clear status

for all users for an individual
 End Meeting on Logout

Moderator can end the meeting—kick out all users

start processing recording (if start/stop recording
button was clicked)
Presenter Controls
Upload Presentation

Enable for download

(optional)
Viewers Can Download

Moderator must display content for

download
Upload Video Link
URL must be public or unlisted
Start a Poll
Auto Detection of Poll Questions
 Polling
Presenters View/
Live Poll Results

Participants View
Screen Sharing
 Screen Sharing

 Displays in presentation area-is no longer in a separate dynamic window.

 When presenter is in the Allianz VDO, screen sharing will duplicate to
create a mirrored broadcast of the screen – DON’T WORRY this is not what
viewers see when in another tab or an application window.
 Multi-user Whiteboard

 Each user draws in their own separate layer – their marks/clear events
don’t affect other users
 Once multi-user whiteboard is turned off, the presenter can clear all
whiteboard marks with the erase button.
 Recommended Browsers

For Windows For Mac OS For Mobile

(latest update required)

(iOS) (Android)
 Bandwidth Requirements
For the all users, we recommend (a minimum of)
• 0.5 Mbits/sec upload bandwidth
• 1.0 Mbits/sec download bandwidth

For instructors wanting to share their screen, we recommend

(a minimum of)

• 1.0 Mbits/sec upload bandwidth

• 1.0 Mbits/sec download bandwidth

Note: Screen sharing is not available on mobile devices, only

desktop, laptop, and chrome books.
 Recommended Network Settings
Laptop/Desktop
1. Wired
• Recommended (see previous
slide for minimum requirements)
• Reduce background usage
( netflix, youtube etc.)
• Check www.speedtest.net
2. Wireless
• Recommend private network V.S.
public (i.e Starbucks)
• Look for full bars
Mobile(Android & iOS)
1. Cellular
• 4G/LTE mobile network
• For slower 3G networks users
can use the Data Savings
settings option to turn off
webcams (next slide)
2. Wireless
• Recommend private network V.S.
public (i.e Starbucks)
• Look for full bars
Mobile users can reduce bandwidth

By default webcams and

screen share enabled on
capture

Turn off to reduce bandwidth

 Presentation Upload Tips
Max Size
- 30 MB or 200 pages (per file)
-split presentation if needed

Fonts not aligned

-Upload office documents as PDF
 Microphone Tips
1. Plug in headset/microphone before starting Allianz
VDO (or refresh browser)

2. Check microphone is working at the system level

3. Check they don't have their microphone muted

(sometimes there is a mute switch on the cord)

4. Restart browser if left open for multiple days (we've

all been there :-)
Managing Audio Tips

If another microphone is
highlighting while
someone is speaking, you
(the moderator) can mute
the user causing the
background
Help Desk Tips
 Instructor Forgot to Record
Remember to click Start/Stop Recording button
(otherwise Allianz VDO will not create a recording)

If you have a instructor that forgot, don't worry.

a. Contact us at support@allianzcloud.com (we can

recover it within 14 days of original recording)

b Information to include:
i. Date and approximate time of session
ii. Name of moderator or instructor
iii. Session title
 End-User Support Resources

• Ideally, for new instructors, setup a short support

session to try out their microphones and webcams
with them ahead of the online class.

• Resources
- Videos: https://VDO.click/knowledgebase (available
from Help menu).
- Allianz Help Center:-
support@allianzcloud.com
- For the first class, start about 30 minutes early to give
everyone a chance to check audio.
 Set Expectations

• Tell users to not worry if they get dropped due to

network interruption (it will happen eventually)

If a user gets dropped, have them

1.Refresh browser
2.Switch between FireFox and chrome (recommended)
3.Use a different network/location
4.If on mobile, try switching between Wireless / Data Network
 Review Support Material
• To support the HTML5 client, we recommend each
support agent:

If user gets dropped, have them:

1. Review Help Center sections
2. Watch all tutorial videos
3. Run Allianz VDO using major browsers: Chrome, FireFox,
Safari (on both mobile and desktop).
4. Join audio in each of the major browsers
5. Share desktop in each of the major browsers