CBA 101 QUIZ NO. 2 FINALS CBA 101 QUIZ NO.

2 FINALS
OPERATIONS MANAGEMENT AND TQM OPERATIONS MANAGEMENT AND TQM

NAME: SCORE: NAME: SCORE:

SECTION: SECTION:

IDENTIFICATION. IDENTIFICATION.

______________1. It is a proven technique to ______________1. It is a proven technique to

guarantee survival in the world-class competition. guarantee survival in the world-class competition.

______________2. It is a good person, a wise ______________2. It is a good person, a wise

person and a teacher. person and a teacher.

______________3. He predicted the quality of ______________3. He predicted the quality of

Japanese goods would overtake the quality of Japanese goods would overtake the quality of
goods produced in US by Mid-1970s because of goods produced in US by Mid-1970s because of
Japan’s revolutionary rate of quality improvement. Japan’s revolutionary rate of quality improvement.

______________4. He was the originator of “total ______________4. He was the originator of “total
quality control”, often referred to as total quality. quality control”, often referred to as total quality.

______________5. Strongly associated with Just-
in-Time manufacturing, and was the inventor of the
single minute exchange of die (SMED) system, in
which set up times are reduced from hours to
minutes, and the Poka-Yoke (mistake proofing)
system.
______________5. Strongly associated with Just-
in-Time manufacturing, and was the inventor of the
single minute exchange of die (SMED) system, in
which set up times are reduced from hours to
minutes, and the Poka-Yoke (mistake proofing)
system.

______________6. Measures customer satisfaction ______________6. Measures customer satisfaction

at national level. at national level.

______________7. Primary operating ______________7. Primary operating

characteristics. characteristics.

______________8. Speed, courtesy, and ______________8. Speed, courtesy, and

competence of repair. competence of repair.

______________9. Ability to provide what was ______________9. Ability to provide what was
promised. promised.

______________10. Selecting and developing ______________10. Selecting and developing

customer contact employees customer contact employees

ENUMERATION ENUMERATION

1-4 ANTECEDENTS OF MODERN QUALITY 1-4 ANTECEDENTS OF MODERN QUALITY

MANAGEMENT MANAGEMENT

5-11 BASIC TOOLS OF QUALITY BY DR. 5-11 BASIC TOOLS OF QUALITY BY DR.
ISHIKAWA ISHIKAWA

12-15 KEY CUSTOMER GROUPS IN TERMS OF 12-15 KEY CUSTOMER GROUPS IN TERMS OF
ORGANIZATIONAL LEVEL ORGANIZATIONAL LEVEL