July 31, 2019

GRACE MAGTIBAY
PLDT Relations Manager
PLDT Inc.
PLDT Pasay Bldg. A 2550 FB Harrison cor D. Galvez St San Rafael Pasay City

Dear Ms. Magtibay,

Greetings. This is to formally convey our concern with regard to the overcharged entries
in our billing under the name of Giabella Foods Corporation (“Corporation”) with Account
No.651231426. Upon review of the service summary as indicated in the statement of
account (Please see the attached document for your reference), the management
noticed that we are currently being billed for PLDT VOX with the amount of Twenty Two
Thousand Four Hundred Pesos (PhP 22,400.00) per month. According to Ms. Marissa
Salabatino of i-Value Tech (PABX Supplier) the support and maintenance services for
the PABX equipment of the Corporation already ended last August 2017 and since it
was a lease to own agreement, the subject unit was already owned by Giabella Foods
Corp. with no support and maintenance rendered by i-Value ever since the
aforementioned termination date.

Moreover, i-Value Tech added that since they no longer render any maintenance report
to PLDT, as per their long standing standard operating procedure, the PABX
maintenance should have been automatically removed in Corporation’s monthly bill.

In consideration of the above mentioned statement of facts, on behalf of the Corporation,

we formally demand for the refund of all overcharged entries (PLDT VOX) in favor of
Giabella Foods Corporation in the amount of Five Hundred Fifteen Thousand Two
Hundred Pesos (PhP 515,200.00) and the immediate correction of our current and
succeeding billing.

We hope for your swift and positive response to our cause.

Truly yours,

ATTY. JILLINA G. BORJA

President / Chairman of the Board

MMG Bldg., Magsaysay Road, Brgy. San Antonio, San Pedro, Laguna
T: 847-5657 F: 847-5090
info@giabellafoods.com