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    Airon Keith Along
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    A customer purchased a 20000mah Teclast Powerbank from Teclast Phone Accessories through Shopee on November 11, 2019. However, the powerbank received does not charge phones or itself, and is the wrong color from what was ordered. The customer is requesting a refund, replacement, or compensation by December 15, 2019 before seeking legal assistance due to this problem with the purchase. Copies of receipts and payment details are enclosed with the letter.

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    A customer purchased a 20000mah Teclast Powerbank from Teclast Phone Accessories through Shopee on November 11, 2019. However, the powerbank received does not charge phones or itself, and is the wrong color from what was ordered. The customer is requesting a refund, replacement, or compensation by December 15, 2019 before seeking legal assistance due to this problem with the purchase. Copies of receipts and payment details are enclosed with the letter.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    8 views1 page

    Complaint

    Uploaded by

    Airon Keith Along
    A customer purchased a 20000mah Teclast Powerbank from Teclast Phone Accessories through Shopee on November 11, 2019. However, the powerbank received does not charge phones or itself, and is the wrong color from what was ordered. The customer is requesting a refund, replacement, or compensation by December 15, 2019 before seeking legal assistance due to this problem with the purchase. Copies of receipts and payment details are enclosed with the letter.

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    © All Rights Reserved
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    of 1

    November 23, 2019

    LO B. OATH
    Customer Service Representative
    Teclast Phone Accessories – Online Branch
    Quezon City, Metro Manila

    Dear Sir Oath:

    Good day!

    On November 11, 2019, I bought a 20000mah Teclast Powerbank. I made this


    purchase through Shopee, the online shopping app, and the item was delivered to me
    by a Ninjavan on November 22, 2019. The transaction is labelled as PRCH-430448.

    Unfortunately, the powerbank does not charge when plugged in, nor does it charge
    other phones. I have tried using different connectors and adapters, but still got the same
    result. Aside from this, I ordered a black powerbank, but I received a white one.

    To resolve this problem, I would appreciate a refund, a replacement, or any


    compensation which you would deem just. Enclosed are copies of the purchase receipt
    and a photocopy of the QR code for my payment.

    I am hoping for a positive response to my problem. I am willing to wait until December


    15, 2019, after which I will be seeking legal assistance.

    Thank you and God bless!

    AIRON KEITH M. ALONG


    acct# 5481430624

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