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  • Client Satisfaction Survey

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    Van Tai
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    The document appears to be a customer satisfaction survey evaluating a company's customer service based on several parameters. It asks the respondent to rate their satisfaction level with the quality of service, the problem resolution process, the customer service representative's quality, knowledge and time taken to solve issues, wait times for questions to be answered, and overall satisfaction. The respondent indicated they were satisfied with the customer service representative's knowledge and time taken to solve the issue, as well as the overall satisfaction, but were neutral on other parameters like wait times and quality of service. They also noted a project team sometimes had conflicts and the scope was unclear at the start of a project.

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    Client Satisfaction Survey

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    The document appears to be a customer satisfaction survey evaluating a company's customer service based on several parameters. It asks the respondent to rate their satisfaction level with the quality of service, the problem resolution process, the customer service representative's quality, knowledge and time taken to solve issues, wait times for questions to be answered, and overall satisfaction. The respondent indicated they were satisfied with the customer service representative's knowledge and time taken to solve the issue, as well as the overall satisfaction, but were neutral on other parameters like wait times and quality of service. They also noted a project team sometimes had conflicts and the scope was unclear at the start of a project.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
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    9 views2 pages

    Client Satisfaction Survey

    Uploaded by

    Van Tai
    The document appears to be a customer satisfaction survey evaluating a company's customer service based on several parameters. It asks the respondent to rate their satisfaction level with the quality of service, the problem resolution process, the customer service representative's quality, knowledge and time taken to solve issues, wait times for questions to be answered, and overall satisfaction. The respondent indicated they were satisfied with the customer service representative's knowledge and time taken to solve the issue, as well as the overall satisfaction, but were neutral on other parameters like wait times and quality of service. They also noted a project team sometimes had conflicts and the scope was unclear at the start of a project.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Parameters Very Unsatisfied

    Unsatisfied
    Quality of Service
    Process of getting problem resolved
    Quality of customer service representative
    Time taken by customer service representative to solve my issue
    Knowledge of customer service representative
    Wait time for my question to be answered
    Overall satisfaction with

    Concerned:
    Project team some time have conflic..
    Scope of work not clear at project start phase.
    Neutral Satisfied Very Remark
    Satisfied
    X tham khảo comfimed xxx (đính kèm)
    X
    X
    X
    X
    X
    X

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