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  • Dial Outs

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    Giullz Eugui
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    This document outlines a dial-out protocol, asking the caller for their name, location, name of the person being called, the number to dial, a secondary number if no answer, and whether to leave a message. It concludes by politely ending the call by asking if any other assistance is needed and emphasizing providing excellent customer service.

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    Dial-Outs

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    This document outlines a dial-out protocol, asking the caller for their name, location, name of the person being called, the number to dial, a secondary number if no answer, and whether to leave a message. It concludes by politely ending the call by asking if any other assistance is needed and emphasizing providing excellent customer service.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    9 views1 page

    Dial Outs

    Uploaded by

    Giullz Eugui
    This document outlines a dial-out protocol, asking the caller for their name, location, name of the person being called, the number to dial, a secondary number if no answer, and whether to leave a message. It concludes by politely ending the call by asking if any other assistance is needed and emphasizing providing excellent customer service.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    DIAL-OUT PROTOCOL

     May I have your name?

     Where are we calling from?

     May I have the name of the person that we will be calling?

     What would be the number that I will be dialing?

     In case they don’t answer on this number do you have a


    secondary number that you will like for me to dial?

     If there is no answer will you like to leave a brief message?

    Politely release the call “Is there anything else that I can do for you today perhaps another dial-
    out?”
    Always make sure to provide the service that sets us different than anyone else by offering that
    little extra to them.

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