BSBPMG411

Apply Project Quality

Management Techniques
Assessment Workbook

BSB41515 / Module B / Apply Project Quality Management Techniques Assessment Workbook /

Version 1.1 / 24 January 2018
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Table of Contents

.........................................................................................................................................................1
Table of Contents.............................................................................................................................2
Candidate Details.............................................................................................................................3
Assessment – BSBPMG409: Apply Project Scope Management Techniques.................................3
Demonstration.................................................................................................................................4
Summative Assessments..................................................................................................................5
Section A: Skills Activity................................................................................................................6
Summative Assessments: Section A checklist..............................................................................8
Section B: Knowledge Activity (Q & A).........................................................................................9
Summative Assessments: Section B checklist............................................................................10
Section C: Performance Activity.................................................................................................11
Summative Assessments: Section C checklist.............................................................................12
Workplace Documentation – for learner........................................................................................13
Workplace documents checklist.................................................................................................13
Supplementary Oral Questions (optional) – for assessor................................................................14
Competency record to be completed by assessor...........................................................................17
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Candidate Details
Assessment – BSBPMG411: Apply Project Quality Management Techniques
Please complete the following activities and submit to your trainer for marking via your Moodle
Course. This forms part of your assessment for BSBPMG411: Apply Project Quality Management
Techniques.

Name: _____________________________________________________________

Address: _____________________________________________________________

_____________________________________________________________

Email: _____________________________________________________________

Declaration

I declare that no part of this assessment has been copied from another person’s work with the
exception of where I have listed or referenced documents or work and that no part of this
assessment has been written for me by another person.

Signed: ____________________________________________________________

Date: ____________________________________________________________

If activities have been completed as part of a small group or in pairs, details of the learners
involved should be provided below;

This activity workbook has been completed by the following persons and we acknowledge that it
was a fair team effort where everyone contributed equally to the work completed. We declare that
no part of this assessment has been copied from another person’s work with the exception of where
we have listed or referenced documents or work and that no part of this assessment has been
written for us by another person.

Learner 1: ____________________________________________________________

Signed: ____________________________________________________________

Learner 2: ____________________________________________________________

Signed: ____________________________________________________________

Learner 3: ____________________________________________________________
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Signed: ____________________________________________________________
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Demonstration
Throughout this unit, you will be expected to show your competency of the elements through
demonstrations. Your instructor will have a list of demonstrations you must complete or tasks to be
observed. The demonstrations will be completed as well as the activities found in this workbook. An
explanation of demonstrations:

Demonstration is:

 Performing a skill or task that is asked of you

 Undertaking a simulation exercise

Your instructor will inform you of which one of the above they would like you to do. The
demonstration will cover one of the unit’s elements.

The demonstration will take place in the training environment. Your instructor will ensure you are
provided with the correct equipment and/or materials to complete the task. They will also inform
you of how long you have to complete the task.

You should be able to demonstrate you can:

1. Plan document
2. Draft document
3. Review document
4. Write final document
You should also demonstrate the following skills:
 Reading
 Writing
 Oral Communication
 Navigate the world of work
 Interact with others
 Get the work done
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Summative Assessments
The summative assessments are the major activities designed to assess your skills, knowledge and
performance, as required to show competency in this unit. These activities should be completed
after finishing the Learner Guide. You should complete these as stated below and as instructed by
your trainer/assessor.

Skills, knowledge and performance may be termed as:

 Skills – skill requirements, required skills, essential skills, foundation skills

 Knowledge – knowledge requirements, required knowledge, essential knowledge,

knowledge evidence

 Performance – evidence requirements, critical aspects of assessment, performance

evidence.

Section A: Skills Activity

The Skills Activity is designed to be a series of demonstrative tasks that should be assessed by
observation (by the assessor or third party, depending on the circumstances).

It will demonstrate all of the skills required for this unit of competency – your assessor will provide
further instructions to you, if necessary.

Section B: Knowledge Activity (Q & A)

The Knowledge Activity is designed to be a verbal questionnaire where the assessor asks you a series
of questions to confirm your competency for all of the required knowledge in the unit of
competency.

Section C: Performance Activity

The Performance Activity is designed to be a practical activity performed either in the workplace or a
simulated environment. You should demonstrate the required practical tasks for the unit of
competency and be observed by the assessor and/or third party, as applicable to the situation. If the
third party is required to observe you, you will need to make the required arrangements with them.

If necessary for the activities, you should attach completed written answers, portfolios or any
evidence of competency to this workbook.
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Section A: Skills Activity

Objective: To provide you with an opportunity to show you have the required skills for this unit.

A signed observation by either an approved third party or the assessor will need to be included in
this activity as proof of completion.

This activity will enable you to demonstrate the following skills:

Reviews and evaluates project documentation and stakeholder feedback

Prepares and updates documentation, using appropriate language, and matching style of writing
to purpose and audience
Creates and updates records according to organisational requirements
Uses clear language to share and review information with others
Extracts and evaluates mathematical information embedded in a range of tasks and texts
Takes personal responsibility for adherence to policies, procedures and legislative requirements
Selects appropriate communication practices in a range of work contexts
Collaborates and cooperates with others to achieve shared goals
Plans and organises tasks and activities to apply organisational quality compliance requirements
Uses formal and informal processes to monitor implementation of plans and reflect on
outcomes.

Answer the activity in as much detail as possible, considering your organisational requirements.

1. Identify a graph, chart or diagram relating to a relevant project. Evaluate and interpret the
data and write a short email to a project stakeholder explaining your findings.

The graph shows that the relation between time and planned value of a project. The graph indicates
that the when time goes further the total number of planned outcomes raising evenly.

Email:
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Dear Arthur Anderson/ Project Manager,

Hello, I’d like to introduce you about the findings about the projected outcomes regarded with its
time relation. We draw conclusion that the when time goes the value will raise as well.

As you seen on the graph, in first few weeks, the value will not increasing that much. However, from
the week 4, the planned value will raise sharply. At the end, during 8 weeks, the growth of the value
might be slow.

I hope you will be highly satisfied our findings and respond soon for the further guidelines.

Best regards,
Indra

2. Identify two pieces of project documentation and two pieces of stakeholder feedback that
relate to the quality of a project. Evaluate these documents and put together a 5 minute
presentation outlining your findings.

The following are two pieces of stakeholders’ feedbacks on products and customers’ feedback on
the project.

The following two documentations are a project communication plan and action plan as well.

As my observation, I found out the following findings:

 Clients want better quality about the sport shoes. They want more comfortable sneakers to
wear. So, we need to better off our products quality.
 Shareholders want to keep going the project implementation and documentation as well.
 Communication plan is well-organized and need to keep the track on.
 Action plan needs some improvement as it should be flexible.

3. After you have given your presentation, lead a group discussion to address any problems or
quality shortfalls you outlined and collectively identify possible solutions.

After giving the presentation, I found out the following drawbacks:

The first one is about employees and their continuous improvement.

 Need to assess employees’ service attitude and give them regular feedback;
 Regarding the customer feedback, employees need to get a proper training;
 After training, reassess them;
 Then, put continuous internal control and regular assistance;

The second one is about managerial level issue. Specifically, it is about action plan.

 Need to discuss action plan with managerial level/senior managers;

 Need to put some amends to the action plan to become more flexible;
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4. Put together a report to send to a higher project authority. In this report you should include:

 Records of the quality assurance processes that have been undertaken on the project
 Records of your findings
 A project plan outlining tasks and activities to ensure that going forward the project
adheres to quality compliance requirements.

Summative Assessments: Section A checklist

This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the summative assessment. Indicate in the table below if the learner is
deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.

Learner’s name Munkhtsetseg SODNOMBAYAR

Assessor’s name Rezaul Azim
Unit of Competence
BSBPMG411 Apply Project Quality Management Techniques
(Code and Title)
Date(s) of assessment 12/08/2019
Has the activity been answered and performed fully, as required to assess the Yes No
competency of the learner? (Please circle)

Has sufficient evidence and information been provided by the learner for the Yes No
activity? (Please circle)

Comments

Provide your comments here:

The learner’s
Not yet satisfactory
performance was:

If not yet satisfactory, date for reassessment: 18/08/2019

Feedback to learner:
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Learner’s signature Munkhtsetseg SODNOMBAYAR

Assessor’s signature Rezaul Azim

Section B: Knowledge Activity (Q & A)

Objective: To provide you with an opportunity to show you have the required knowledge for this
unit.

The answers to the following questions will enable you to demonstrate your knowledge of:

 Discuss implementation of quality-assurance processes and requirements

 Discuss implementation of quality-control processes and requirements
 Describe quality criteria relevant to industry
 Explain application of quality management tools and methodologies relevant to industry and
organisation
 Describe and explain quality standards and their place in the project life cycle.

Answer each question in as much detail as possible, considering your organisational requirements
for each one.

1. Identify relevant organisational quality assurance processes and requirements, and explain
how they are implemented in your workplace.

An organizational quality assurance activities can be a process checklists, process standards,

process documentation and project audit as well. Those process should be a guideline and need
to be improved in the future. So, it is important for an organization to have experts about it.

In my project about a software development, a quality audit technique would examine the
outcome of the project and estimate whether the software followed by the standards and
regulations or processes and procedures.

When setting up a quality assurance process for an organization, the following tools should be
selected and used:

 Cost-benefit analysis – evaluation of expected benefits;

 Cause and effect graph – predict all possible problem sets;
 Control charts – change against specific problems;
 Cost of quality – internal and external costs of failure;
 Benchmarking – process of performance measurement;
 Design of experiments – manage process of significant impact;

2. Identify relevant organisational quality control processes and requirements and explain how
they are implemented in your workplace.
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One of the main techniques of quality control is to review quality. The project’s product or outcome
should be reviewed in our organization is any software developemtn activities. So, the project plans,
designing documentations, test documentations and requirement documents should be reviewed
during qialuty reviews. For example, people should review the software products and provide their
feedback and those should be recorded and kept for project management.

3. Identify and explain four quality criteria relevant to your industry.

In our industry, the following are the related four different quality criteria:

 P24748-3-ISO – Which is a international standard for systems and software engineering –Life
Cycle Management and it focuses on instruction for the technical processes for software;
 P21840 – ISO – This is a document which addresses more on systems engineering activities;
 Consumer Act 2001;
 SoftwareONE code of conduct – which escribes values and assist workers;

4. For each of the following, explain how the following quality management tools and
methodologies could be applied to the projects in your industry and/or workplace:

 Cause and effect diagram

This could be applied to identify the problem and define any process issues. Also this could be
making brainstorming to explain any potential causes.

 Root cause analysis

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This could be applied to identify possible causal factors such as making situational analysis to set
project team’s vision;

 Control chart

This can be used as a predictor of changes overtime.

 Lean management
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It helps reminding of continuous improvements;

5. Identify five quality standards that apply to your workplace and/or industry. Explain what
each standard means and its place in the project life cycle.

Quality standards are documents which gives requirements and guidelines to project’s materials,
products, processes in order to let them fit into the project’s main purpose.

Using quality standards helps:

 Satisfaction for customers;

 Following regulations;
 Any environmental objectives;
 Ensuring internal processes etc.

The following could be applied into our project:

 Quality Management – ISO 9000 and 9001;

 Auditing – ISO 19011;
 Environmental Management – ISO 14000 and 14001;
 Social Responsibility – ISO 26000;
 Sampling attributes – Z1.4

Summative Assessments: Section B checklist

This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the summative assessment. Indicate in the table below if the learner is
deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.

Learner’s name Munkhtsetseg SODNOMBAYAR

Assessor’s name Rezaul Azim
Unit of Competence
BSBPMG411 Apply Project Quality Management Techniques
(Code and Title)
Date(s) of assessment 12/08/2019
Has the activity been answered and performed fully, as required to assess the Yes No
competency of the learner? (Please circle)

Has sufficient evidence and information been provided by the learner for the Yes No
activity? (Please circle)

Comments

Provide your comments here:

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The learner’s
Not yet satisfactory
performance was:

If not yet satisfactory, date for reassessment: 18/08/2019

Feedback to learner:

Learner’s signature Munkhtsetseg SODNOMBAYAR

Assessor’s signature Rezaul Azim

Section C: Performance Activity

Objective: To provide you with an opportunity to demonstrate the required performance
elements for this unit.

A signed observation by either an approved third party or the assessor will need to be included in
this activity as proof of completion.

This activity will enable you to demonstrate the following performance evidence:

 Work in a team environment to plan and develop quality management and continuous
improvement parameters
 Apply quality management techniques in a project relevant to the organisation and
industry context
 Maintain accurate quality records
 Contribute to project continuous improvement process.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Answer the activity in as much detail as possible, considering your organisational requirements.

For this activity, you need to identify a relevant project and the tasks should be completed as part
of undertaking this project. This may be a project you are currently working on or an example case
study project. This is a group activity and all processes should be accurately and appropriately
recorded.
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1. Determine the quality requirements and criteria for this project. These should be clearly
defined and, where possible, measurable.

By policies and procedures, companies define their quality management system. Fundamental
Success refers to well-designed quality management. Briefly, the quality requirements in a project
are defined by customers’ expectations. This means the quality requirements will be defined
whether the project products meet their satisfaction or not.

The project is producing and selling a new sport brand to the market.

The following are the criteria for the project of producing sport wear:

 Consistency
 Availability
 Reliability
 Usability
 Customer experience
 Look and Feel
 Materials and ingredients

2. Implement continuous quality assurance as part of a systematic review of the project. You
should apply at least two quality management tools to do so.
a.
Structure Cultural issue

Territory configuration Gender inequality

Sales volume Bullying

Productivity
decreased
65% of employees working under 2 years training & competencies

20% of employee new organisation advertisement for new products

Employee turnover rate High cost

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5 WHYs ROOT CAUSE ANALYSIS

DEFINE THE
Nu m b e r o f c u st o m e r sa t isfa c t io n is d e c re sin g
PROBLEM

PRIMARY CAUSE
Why is it ha p p e ning ?
1
It is h a p p e n in g b e c a u se in c re a sin g n u m b e r o f c o m p e t it o rs a n d w e a re
c o m p a ra b ly n e w t o t h e m a rke t

Why is tha t?
2

Be in g n e w t o t h e m a rke t m e a n s b e in g le ss kn o w t o c u st o m e rs

Why is th a t?
WHY IS THIS 3
A PROBLEM?
It is h a p p e n in g b e c a u se w e a re p a yin g le ss a t t e n t io n t o t h e m a rke t in g

Why is tha t?
4

Th e c o st o f m a rke t in g is so h ig h

Why is tha t? ROOTCAUSE

5
Pa id a d s su c h a s TV a n d So c ia l m a rke t in g a re g e t t in g e xp e n siv e a s h ig h ly
d em a nd ed
NOTE: If the fina l "Why" ha s no c o ntro lla b le so lutio n, re turn to the p re vio us "Why ."

CORRECTIVE ACTION PARTY RESPO NSIBLE

DATE ACTION TO BEG IN

CORRECTIVE
ACTION TO We n e e d t o fin a n c e m o re o n o u r m a rke t in g su c h a s TV a d v e rt isin g , so c ia l a d s, b ra n d id e n t it y e t c . O r se e k a n o t h e r a n d c h e a p e r w a ys t o g e t fa m ilia r w it h p e o p le su c h a s
u sin g so c ia l m e d ia s - Fa c e b o o k p a g e e t c .
TAKE
DATE TO CO MPLETE

Note: You may see it clearly on n excel file that I attached to the e-learning as well.

3. Suggest and implement improvements to the project’s processes as a result of quality

assurance findings.

The continuous improvements of the project is an important part of the project’s overall processes.
Firstly, right after the detecting any issues about implementing the project we need take correctional
actions against those problems as soon as possible.
The following are the some general possible improvements that we could take:

 Developing schedules more precisely;

 Making time estimates;
 Making a good budget allocation;
 Making a good cost estimates;
 Predicting some risks and issues;
 Work on reporting progress;
 Communicate more efficiently to customers;

4. Maintain and store all the documentation you have collated during your project accurately
and in accordance with organisational or industry requirements.

The first of all, the compliance recording book covered all details of the project’s processes and
activities related to its quality requirements. The documents such as the compliance recording book
and sub-contracts’ documents kept in the main office and the onsite manager will be take care of.
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Later on, these project documents will be used tracking the progress of the project and
communicating project information to the stakeholders and analyse reasons for project success or
failure.
Project quality management and control should be documented in line with organisational
requirements and agreed procedures. This allows you to maintain an accurate record of current and
past project information and contributes to continuous improvement processes and allows you to
document lessons learned.

My project’s quality project process are:

 Product service;

 Marketing;

 Design Engineering;

 Procurement;

 Process design;

 Production;

 Inspection and test;

 Packaging and storage;

Quality control records should be kept so that they can be referred back to in the event of a future
query or issue. Some records are required by law to be kept for a minimum amount of years; this can
be particularly true of audit documentation.
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Summative Assessments: Section C checklist

This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the summative assessment. Indicate in the table below if the learner is
deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.

Learner’s name Munkhtsetseg SODNOMBAYAR

Assessor’s name Rezaul Azim
Unit of Competence
BSBPMG411 Apply Project Quality Management Techniques
(Code and Title)
Date(s) of assessment 12/08/2019
Has the activity been answered and performed fully, as required to assess the Yes No
competency of the learner? (Please circle)

Has sufficient evidence and information been provided by the learner for the Yes No
activity? (Please circle)

Comments

Provide your comments here:

The learner’s
Not yet satisfactory
performance was:

If not yet satisfactory, date for reassessment: 18/08/2019

Feedback to learner:

Learner’s signature Munkhtsetseg SODNOMBAYAR

Assessor’s signature Rezaul Azim

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Workplace Documentation – for learner

Workplace documents checklist
To demonstrate and support workplace knowledge, workplace documents can be submitted to the
assessor or third party. Indicate in the table below the documents that have been provided. Please
refer to your trainer/assessor if clarification is required or if you have any further questions on what
you are able to provide or use.

Document name/description Document attached

Yes No (Please circle)

Yes No (Please circle)

Yes No (Please circle)

Yes No (Please circle)

Yes No (Please circle)

Yes No (Please circle)

Yes No (Please circle)

Yes No (Please circle)

Yes No (Please circle)

Yes No (Please circle)

Yes No (Please circle)

Yes No (Please circle)

Yes No (Please circle)

Yes No (Please circle)

For RTO use only

Have originals or digital copies been supplied for the workplace Yes No (Please circle)
documents?

If not originals, have the originals been validated or checked? Yes No (Please circle)

Learner’s signature
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Assessor’s signature

Supplementary Oral Questions (optional) – for assessor

The below table is for you to document any supplementary verbal questions you have asked the
learner to determine their competency. For example, if you are unsure of their answer to a question
in the Learner Workbook, you may choose to ask them a supplementary question to clarify their
understanding of the relevant criteria.

Learner’s name

Assessor’s name

Unit of Competence
(Code and Title)

Date of assessment

Question:

Learner answer:

Assessor judgement: Satisfactory Not Satisfactory

Question:

Learner answer:
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Assessor judgement: Satisfactory Not Satisfactory

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Question:

Learner answer:

Assessor judgement: Satisfactory Not Satisfactory

Question:

Learner answer:

Assessor judgement: Satisfactory Not Satisfactory

Question:

Learner answer:

Assessor judgement: Satisfactory Not Satisfactory

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Feedback for the learner

I have read, understood, and am satisfied with the feedback provided by the assessor.

Learner’s name

Learner’s signature

Assessor’s name

Assessor’s signature
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Competency record to be completed by assessor

This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the overall unit. Indicate in the table below if the learner is deemed
competent or not yet competent for the unit or if reassessment is required.

Learner’s name

Assessor’s name

Unit of Competence
(Code and Title)

Date(s) of assessment

Has the learner completed all required assessments to a satisfactory standard? Yes No
(Please circle)

Has sufficient evidence and information been provided by the learner to prove Yes No
their competency across the entire unit? (Please circle)

The learner has been assessed as competent in the elements and performance criteria and the
evidence has been presented as:

Authentic Yes No
(Please circle)

Valid Yes No
(Please circle)

Reliable Yes No
(Please circle)

Current Yes No
(Please circle)

Sufficient Yes No
(Please circle)
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Learner is deemed: Not yet competent Competent

If not yet competent, date for re-assessment:

Comments from trainer/assessor:

Learner’s signature

Assessor’s signature
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