LaWanna Brown

September 11, 2020

LaWanna C Brown

HUMAN RESOURCES CLERK

Dynamic and goal-focused administrative professional with a wealth of operations, administrative and
management experience. Detail-oriented with strong communication, interpersonal, problem solving,
multi-tasking and organizational skills. Credited with delivering significant improvements to service levels
and operating efficiency.
- Core Competencies -
 Self-starter & Highly Motivated  Strategic Thinking & Planning Skills
 Confidential Filing & Recordkeeping  Positive Teamwork and Collaboration
 Human Resources Information Software (HRIS)  Technologically savvy

PROFESSIONAL EXPERIENCE
Killeen Independent School District, Killeen, TX
Human Resources Clerk (January 2018 – June 2020)
Maintained files and records for applicants and employees of the district. Selected Contributions:
 Maintained employee and applicant files including filing documents and appropriate forms
alphabetically and numerically.
 Provided onboarding assistance for professional personnel, which consisted of contacting
candidates and scheduling sessions.
 Processed HR transactions in local HRIS including demographics, education, credentials, pay,
benefits, years of experience, etc. Updated records based on changes in position, salary,
benefits, name, address, etc.
 Updated/uploaded teacher certifications between the Texas Education Agency and Laserfiche.
 Served as receptionist, screened phone calls and routed to appropriate personnel; greeted
visitors, made calendar appointments for campus/department staff; assisted customers with
inquiries and concerns; received and sorted office mail; assisted with special projects/events;
and provided limited guidance and training to other employees.
 Represented KISD Human Resources Department at local job fairs.

Killeen Independent School District, Killeen, TX

Secretary III (September 2016 – January 2020)
Provided secretarial and administrative services to the Executive Director for Secondary Schools.
Skillfully performed all complex secretarial and office duties that coordinated the activities and
procedures for Secondary Curriculum Directors. Performed tasks with a great deal of independence.
Selected Contributions:
  Prepared forms and composed correspondences in response to routine or basic inquiries;
searched files/records/materials; assisted in preparation of reports, surveys and
questionnaires; and maintained office/department filing systems (classifying, coding, purging
and disposing).
 Assisted with or maintained specific accounts or portions of departmental budget; prepared and
processed purchase orders, requisitions, budget amendments, property and equipment
acquisition records, contract agreements, work orders, travel requests, payroll forms, and
similar documents; and ordered, received and maintained inventory of office supplies.
 Provided assistance to campuses/departments as requested.

Department of Treasury, Austin, TX

Seasonal Tax Examining Technician (February 2016 – March 2016)
Contacted taxpayers, their representatives, and third parties to secure payment of delinquent taxes and
the filing of delinquent returns. Responded to a variety of telephone contacts; analyzed and resolved tax
processing problems. Assisted management by providing oversight and direction, assigned case
referrals, and answered taxpayer inquiries to resolve issues such as tax processing. Selected
Contributions:
 Provided assistance on inquiries initiated by taxpayers by determining information needed to
resolve inquiries, and researching pertinent tax data through IDRS, accounting records,
telephone contact, IRS officials or other agencies;
 Took corrective actions to close a case, such as adjusting taxpayer’s account, re-computing tax
liability, and preparing manual refunds;
 Referred possible violations of tax law or cases requiring examinations determinations or legal
determinations of the tax code.

Comcast, Tinley Park, IL

Customer Account Executive - Billing (May 2014 – September 2014)
High-contact position with residential Comcast subscribers, developing solutions for various accounts
throughout the Chicagoland, Atlanta and South Florida areas. Responsible for delivering high levels of
client services by telephone while upgrading accounts with add-on products/services. Selected
Contributions:
 Provided customers with data regarding account balances, payment options and credit policies.
 Enhanced account value by upselling subscribers: described current promotions, prepared
applications and scheduled installations. Promoted and sold additional services and products
such as caller ID, additional phones, Internet service and cable packages.
 Addressed service complaints and resolved problems to ensure overall customer satisfaction;
investigated, analyzed and rectified billing discrepancies.
 Collaborated with internal groups to achieve complete resolution of billing errors.

Primerica Financial Services, Griffith, IN

Senior Representative – Licensed Producer of Accident, Health and Life Insurance (March 2010 – March
2012)
Built new accounts and existing business growth through prospecting, developing a strong client base
and identification of high net worth individuals – presenting financial services and insurance policies, and
managing accounts to uncover needs and assets. Selected Contributions:
 Developed client relationships; assessed needs and realized goals for education, retirement,
wealth accumulation and wealth transfer; made investment recommendations pursuant to
goals.
  Analyzed investment suitability and risk tolerance and developed wealth accumulation and wealth
transfer strategies according to client goals.
 Collaborated with underwriters and insurance carriers to investigate specific policies

CSX Transportation, Riverdale, IL

Locomotive Engineer (April 2001 – December 2011) Conductor (November 1998 – April 2001)

Provided continuous support to railway engineers: monitoring speed, calling out track signals and
restricted areas, and communicating all other route information at least two miles in advance.
Responsible for the safe inspection, assembly, disassembly and movement of train engines with or
without rail cars to specified destinations.

MILITARY

Illinois Army National Guard, Chicago, IL

71L Administrative Specialist (July 1985 – July 2003) HONORABLE DISCHARGE

EDUCATION & CREDENTIALS

Western Governors University, Salt Lake City, UT
MBA in Business Administration
Expected November 2020

Rasmussen College, Rutland, VT

BS in Human Resources and Organizational Leadership
Conferred December 2014

AFFILIATIONS
SHRM (Society for Human Resource Management) - Member

IBCC (Innovation Black Chamber of Commerce) - Board Member/Treasurer