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  • Figure 4.3 Incident Management Process Flow

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    alex
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    The document outlines an incident management process flow that begins with an event triggering the process. It then involves logging the incident, following major incident procedures, resolving and recovering from the issue, and closing out the incident. The process utilizes a web interface, phone calls, and emails at various stages.

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    схема инц

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    The document outlines an incident management process flow that begins with an event triggering the process. It then involves logging the incident, following major incident procedures, resolving and recovering from the issue, and closing out the incident. The process utilizes a web interface, phone calls, and emails at various stages.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    9 views1 page

    Figure 4.3 Incident Management Process Flow

    Uploaded by

    alex
    The document outlines an incident management process flow that begins with an event triggering the process. It then involves logging the incident, following major incident procedures, resolving and recovering from the issue, and closing out the incident. The process utilizes a web interface, phone calls, and emails at various stages.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    End

    Event
    management Web interface Phone call Email

    Incident logging —?

    Major incident
    procedure

    Yes
    t

    Resolution and
    recovery

    —i—
    Incident closure

    Figure 4.3 Incident management process flow

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