1.

0 Incident identification
System Templates | March 21, 2022

Incident occurs

Monitoring Supplier domain incident

1.3
1.1
1.2 User contacts 1.4
Event
IT staff IT staff Supplier
management
discovery (Not service discovery
detection
desk)

Hold Shift + ? or Ctrl,

2.1 then click to see the
2.0 process flow
1.5
Contact service
desk

Auto-log Auto-log
incident for Auto-fix incident for
service script N-level
desk support
1.6
YES NO
New record?

Notification to
4.1 6.1 2.6 2.10
N-level
support/service
desk

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