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  • Flow Proses Corective Maintenance - Fix

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    agus budi
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    1) Users can create issue requests to the company's support team via call, WhatsApp, or email to report problems. 2) The support team then creates an internal ticket and assigns an engineer to troubleshoot the issue. 3) Engineers update the ticket status in the App Service Management system as they work to solve the problem.

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    Flow Proses Corective Maintenance.fix

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    1) Users can create issue requests to the company's support team via call, WhatsApp, or email to report problems. 2) The support team then creates an internal ticket and assigns an engineer to troubleshoot the issue. 3) Engineers update the ticket status in the App Service Management system as they work to solve the problem.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    3 views1 page

    Flow Proses Corective Maintenance - Fix

    Uploaded by

    agus budi
    1) Users can create issue requests to the company's support team via call, WhatsApp, or email to report problems. 2) The support team then creates an internal ticket and assigns an engineer to troubleshoot the issue. 3) Engineers update the ticket status in the App Service Management system as they work to solve the problem.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    SoP Corective Maintenant After Service PT.

    TRINET PRIMA SOLUSI

    Not
    Solved CLOSE Trouble
    USER

    Create Issue Request to Stoper SLA Issue


    Trinet ,Waiting Material Tiket ,By Call ,WA,
    (Via Call,WA ,Email ) ,Acces Email
    Solved
    Issue
    Admint Suport
    Technical Suport Back Office /

    Broadcase
    Create Tiket Internal
    Open Tiket In
    ( Create in App Service Management )
    Jira

    Acces Issue Update Result


    Case in App
    Engineer

    Stolen material,
    X check ,Update status
    X Check Broken material
    in Apps Service All problem Service
    Management Issue Management
    ya
    Update
    App Service
    Problem Trouble Shoot
    Management Tidak
    about
    Case

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