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  • Network&Comms L1 / HO/ATM/Branches: Classification: Internal Use

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    mohammed abbas
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    The document describes Operation process flow Monitoring Alerts for Al Rajhi End Users. The flow shows alerts coming into the Network Operations Center from various regions and groups. If the issue is not resolved, it gets escalated to third party vendors or other workgroups. Once resolved, the ticket is closed after confirming with the end user.

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    The document describes Operation process flow Monitoring Alerts for Al Rajhi End Users. The flow shows alerts coming into the Network Operations Center from various regions and groups. If the issue is not resolved, it gets escalated to third party vendors or other workgroups. Once resolved, the ticket is closed after confirming with the end user.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    4 views1 page

    Network&Comms L1 / HO/ATM/Branches: Classification: Internal Use

    Uploaded by

    mohammed abbas
    The document describes Operation process flow Monitoring Alerts for Al Rajhi End Users. The flow shows alerts coming into the Network Operations Center from various regions and groups. If the issue is not resolved, it gets escalated to third party vendors or other workgroups. Once resolved, the ticket is closed after confirming with the end user.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Operation process flow Monitoring Alerts

    Al Rajhi End Users

    Network Operations Center


    ITSM Email IVR
    Network&Comms L1 / HO/ATM/Branches
    Service Desk Groups
    Central Region Western Region

    Northern Region Southern Region


    Issue
    Confirm with the Yes Resolved
    user
    ? Eastern Region Madina Region
    End User/Branch L1 Support No

    Central Region Western Region

    03 Party Vendor/OEM/Other No Issue


    Northern Region Southern Region Resolved
    workgroup
    ?

    Eastern Region Madina Region

    Yes

    Issue No Confirm with the


    Resolved
    user
    ?

    Yes
    Confirm with the
    user
    Resolve the ticket
    Classification: Internal Use

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