STANDARD OPERATING PROCEDURE

POLICY NO.: SOP - SR/CR - 007 ISSUE: 24/092010 EFFECTIVE DATE: 1/10/2010

POLICY: SITE INSPECTION

DEPARTMENT: CUSTOMER CARE DIVISION:

DISTRIBUTION:
Board of Management

PURPOSE / RATIONALE:
Observe and record the quality of our services and facilities

PROCEDURES:

1. Visit our outlets as per schedule.

2. Observe the quality of our sevices and facilities, and fill out the Performance Feedback and Valuation Form
carefully.

3. Note the number of people in the outlet, the time and the date. Record this to report the data to the CRO
responsible for GSI.

4. Pass the completed Performance Feedback and Valuation Form to the CRO responsible for GSI for analyis.

NAME: SIGNATURE:

DEPARTMENT HEAD
APPROVED BY: SIGNATURE:

OPERATIONS MANAGER / DIRECTOR

REVISION HISTORY:

No. Affected Page/Section Revision Approved by:

Customer Care Standard Operating Procedure: Site Inspection Page 1 of 1