Shahbaz Islam

Pillars of Organizational Development

1. Vision and mission

2. Organizational structure
3. Governance
4. Information flow and decision making
5. Management of people
6. Stakeholder engagement & retention
7. Technology and infrastructure
8. Financial oversight and management
9. Organizational renewal
• The vision of our organization describes exactly what the world would look like if we are
successful in achieving our goals and is widely understood.
• The mission of our organization describes exactly how we will achieve our vision and
what our values are.

Vision
• Our staff and governance members know what our vision and mission are and are
deeply committed to our organization’s purpose.
• When we develop a new long-term or strategic plan, we review our vision and
mission to make sure it is still relevant.
• When we communicate with people outside our organization, our messages reflect
our vision and mission.
• We review our vision and mission annually to make sure it is still relevant given any
significant changes in our working environment (e.g. political changes, work of other
organizations).
• The vision of our organization describes exactly what the world would look like if we are
• successful
An approvedin achieving our goals and
job description withisclear
widely understood.
lines of responsibility and reporting is
completed
• The mission for of
all our
positions whetherdescribes
organization they are paid or volunteer
exactly positions.
how we will achieve our vision and

Structure
what our values are.

Vision
• Organization provides a safe and healthy work environment.
• Our staff and governance members know what our vision and mission are and are
• deeply committed
Organization to our
has stated andorganization’s
documentedpurpose.
operating principles or values that
guide the day-to-day operations (e.g. participation, transparency, gender equality).
• When we develop a new long-term or strategic plan, we review our vision and
mission to make sure it is still relevant.
• Management responsibilities in the organization are clear. We know who is
• responsible
When for managing finances,
we communicate humanoutside
with people resources, planning, fundraising.
our organization, our messages reflect
our vision and mission.
• The structures, systems and processes in the organization are set up in ways
• We
thatreview
enhanceourthe
vision andofmission
ease doing annually
our work to make
(e.g. sure
staff itworkload
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allocation,
significant
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of tasks, our working environment
making, information(e.g. political changes, work of other
collection).
organizations).
• The vision of our organization describes exactly what the world would look like if we are
• successful
An approved in achieving our goals and
job description withisclear
widely understood.
lines of responsibility and reporting is
• The
completed organization
for all has
positions a functioning
whether they are Board
paid or of Directors
volunteer or equivalent
positions.
• Thegovernance
mission ofbody our that
organization
provides describes exactly howand we will achieve our vision and

Governance
effective oversight strategic direction.

Structure
what our values are.

Vision
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• Our
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organization members
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ourBoard
visionofand mission which
Directors, are and are
• deeply
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composition, operating principles
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length operations
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• When we of term, diversity,
develop a new long-term or strategic plan, we review our vision and
mission to make sure it is still relevant.
• Management responsibilities in the organization are clear. We know who is
• Thewe
• When Board
responsible formembers
managingreceive
communicate finances,an human
with people orientation to the
resources,
outside our organization
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fundraising.
organization, our messages
our role.
vision and mission.
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• We
that review
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ease doing annually
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significant relations
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political changes, productive
work of other
coordination of tasks, decision making, information
and respecting of the distinction between the two roles. collection).
organizations).
 • The vision of our organization describes exactly what the world would look like if we are
INDICATOR:
• successful
An approved YES,
in jobNO,description
achieving MAYBE
our goals andwithisclear
widely understood.
lines of responsibility and reporting is
• The
completed organization
for all has
positions a functioning
whether they are Board
paid or of Directors
volunteer or equivalent
positions.

Info & Decision

• Thegovernance
mission ofbody our that
organization
provides describes exactly howand we will achieve our vision and

Governance
effective oversight strategic direction.

Structure
• HR what our values
Policies are.
are documented and have been approved by the BOD.

Vision
• Organization provides a safe and healthy work environment.
• Our staff
The and governance
organization
• Policies members
has legislation
a policy that know
governswhat its
ourBoard
visionofand mission which
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• HR comply with in the jurisdiction that the Co. opera
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Organization has such
issues toas
statedour
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board documented purpose.
composition, operating principles
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length operations (e.g. participation, transparency, gender equality).
When
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as necessary.
mission to make sure it is still relevant.
• Management responsibilities in the organization are clear. We know who is
• Formal
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Board in place to review anstaffing needs to on an annual basi
responsible
• When formembers
managingreceive
communicate finances,
with people orientation
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outside organization
planning, and their reflect
fundraising.
organization, our messages
our role.
vision and mission.
• Employees have clear job descriptions and receive a thorough orientation.
• The structures, systems and processes in the organization are set up in ways
• We
that review
enhance ourthevision andofmission
ease doing annually
our work to make
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staff itworkload
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• Working
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significant relations
changes in between
of all employees
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are reviewed
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Board
(e.g. are positive,
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political changes, productive
work of other
coordination of tasks, decision making, information
and respecting of the distinction between the two roles. collection).
organizations).
• Effective conflicts management within the co. when they arise.
 •• Decision-making processesdescribes
The vision of our organization and who has what
exactly authority
the world to would
make lookwhich
like if we are
• decisions
INDICATOR:
successful
An approved ininthe
YES, organization
NO,description
achieving
job MAYBE are clear
our goals withisto
and all involved
widely
clear of and
understood.
lines work well.and reporting is
responsibility
• The organization
completed for all has whether
positions a functioning
they are Board
paid or of Directors
volunteer or equivalent
positions.

Info & Decision

Management
Thegovernance
mission
•• Effective waysoffor ourpeople
organization
in the describes
organization exactly how
and we
to communicate will achieve
with oneour vision and

Governance
body that provides effective oversight strategic direction.

Structure
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Policies arethat are.
documented and have beento approved by the they
BOD. need to do
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access theenvironment.
information

Vision
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The organization
• Policies
staff meetings,
governance email protocols).
members
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• HR comply with in the jurisdiction that the Co. opera
• deeply
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board documented
composition, purpose.
operating
required principles
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process,
• Effective
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(e.g. participation, transparency, gender equality).
When
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(e.g. review files,
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mission to make sure it is still relevant.
• databases,
Management intranet).
responsibilities in the organization are clear. We know who is
• Formal
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Board in place to review anstaffing needs to on an annual basi
responsible
• When formembers
managingreceive
communicate finances,
with people orientation
human our the
resources,
outside organization
planning,
organization, and their reflect
fundraising.
our messages
• Identified public spokesperson for our organization, and everyone
our role.
vision and mission.
• Employees have
andclear job descriptions and receive a thorough orientation.
• understands
The structures, respects
systemsthat and role.
processes in the organization are set up in ways
• We
that review
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doing annually
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allocation,
• Working
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required is availableoffor
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decisions.
• Effective conflicts management within the co. when they arise.
 •• Decision-making
The vision of our organization processesdescribes and who has what
exactly authority
the world to would
make lookwhich
like if we are
• decisions
INDICATOR:
successful
An approved ininthe
YES, organization
NO,description
achieving
job MAYBE are clear
our goals withisto
and all involved
widely
clear of and
understood.
lines work well.and reporting is
responsibility
• The organization
completed for all has whether
positions a functioning
they are Board
paid or of Directors
volunteer or equivalent
positions.

Info & Decision

Management
Thegovernance
missionwaysoffor ourpeople
organization
in the describes exactly how
and we will achieve our vision and

Stakeholder
•• Effective organization to communicate with one

Governance
body that provides effective oversight strategic direction.

Structure
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Vision
• Organization provides a safe and healthy work environment.
• their
Our work (e.g.
staff and
The organization
• Policies
staff meetings,
governance
has legislation
email protocols).
members
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(e.g. participation, transparency, gender equality).
When
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responsibilities stakeholders on how well
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• Formal
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responsible
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managing
communicate
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with human
people
or activities. resources,
outside our the organization
planning,
organization, and their reflect
fundraising.
our messages
• Identified public spokesperson for our organization, and everyone
our role.
vision and mission.
• Employees have
andclear job descriptions and receive a thorough orientation.
• understands
The structures, respects
systemsthat and role.
processes in the organization are set up in ways
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that review
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ease work
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value ofand
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required iswork.
organizations). availableoffor themaking
distinction between the two roles.
decisions.
• Effective conflicts management within the co. when they arise.
 •• Decision-making
The vision of our organization processesdescribes and who has what
exactly authority
the world to would
make lookwhich
like if we are
• decisions
INDICATOR:
successful
An approved ininthe
YES, organization
NO,description
achieving
job MAYBE are clear
our goals withisto
and all involved
widely
clear of and
understood.
lines work well.and reporting is
responsibility
• The organization
completed for all has whether
positions a functioning
they are Board
paid or of Directors
volunteer or equivalent
positions.

Info & Decision

Management
Thegovernance
mission waysoffor ourpeople
organization
in the describes exactly how
and we will achieve our vision and

Stakeholder
•• Effective

Technology
organization to communicate with one

Governance
body that provides effective oversight strategic direction.

Structure
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Vision
• Organization provides a safe and healthy work environment.
adequate towork
produce high quality performance.
• their
Our staff (e.g.
and
The organization
• Policies
staff meetings,
governance
has legislation
email protocols).
members
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visionofand mission which
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• HR comply with in the jurisdiction that the Co. opera
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composition, purpose.
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completed organization
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Info & Decision

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Thegovernance
mission waysoffor ourpeople
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in the describes exactly how
and we will achieve our vision and

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Vision
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Info & Decision

Organizational

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Vision
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produce (e.g. high
staff quality performance.
meetings, email protocols).
•
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