WWW.YORKVILLEU.

CA

PRODUCTION AND OPERATIONS MANAGEMENT (BUSI 2113)

Course Summary
Readings/Materials Sources:
Heizer, J., Render, B., & Griffin, P. (2020). Operations management: Sustainability and supply
chain management (3rd Canadian ed.). Pearson Education Inc.
Please note that all readings in the summary below are listed in detail, with links where available, in the
Readings and Materials section of each Unit.

Assignments Due
Unit Outcomes Readings/Materials Ongoing Work
(end of unit)
Unit 1: • define productivity Heizer, J., et al. Unit 2 Exercise (2%) Discussion/Learning
Operations in terms of its • Ch. 1 Activity #1: (2%)
and importance and • Ch. 2
Productivity actions
and organizations can Unit 1 Notes
Operations take to improve it
Strategy from an operational
perspective
• understand the
strategic
significance of
operations
management to
various types of
organizations
• list the key strategic
decision areas of
operations
management that
constitute an
operations strategy
Unit 2: • define a project and Heizer, J., et al. Team Project: Unit 2 Exercise (2%)
Project activities • Ch. 3 Learning Team
Management • draw project Agreement (ungraded) Discussion/Learning
network knowing Unit 2 Notes Activity #2: (2%)
activities’
precedence
• identify the critical
path for a project
• calculate probability
of completion by a
given time for a
project with variable
activity times
Unit 3: • understand the Heizer, J., et al. Unit 4 Exercise (2%) Team Project:
Forecasting three-time horizons • Ch. 4 Learning Team
and which models Agreement (ungraded)
apply for each Unit 3 Notes
• apply the naive, Discussion/Learning
moving-average, Activity #3: (2%)
exponential

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smoothing, and
trend methods
• compute three
measures of
forecast accuracy
Unit 4: Design • define product life Heizer, J., et al. Unit 4 Exercise (2%)
of Goods and cycle • Ch. 5
Services • describe how Discussion/Learning
products and Unit 4 Notes Activity #4: (2%)
services are defined
by POM
• apply decision trees
to product decisions
Unit 5: • define quality and Heizer, J., et al. Unit 6 Exercise (2%) Discussion/Learning
Quality TQM • Ch. 6 Activity #5: (2%)
Control and • explain Six Sigma • Ch. 6(S) Midterm Exam (25%)
Statistical • use the seven tools
Process of TQM Unit 5 Notes
Control • build various control
charts
• explain the purpose
of a control chart
• explain the role of
the central limit
theorem in SPC
Unit 6: • define capacity Heizer, J., et al. Unit 6 Exercise (2%)
Capacity and • determine design • Ch. 7(S)
Constraint capacity, effective Midterm Exam (25%)
Management capacity, and Unit 6 Notes
utilization Discussion/Learning
• perform bottleneck Activity #6: (2%)
analysis
• compute break-
even
• determine expected
monetary value of a
capacity decision
• compute net
present value
Unit 7: • describe the Heizer, J., et al. Unit 8 Exercise (2%) Discussion/Learning
Waiting Lines characteristics of • Module D Activity #7: (2%)
arrivals, waiting
lines, and service Unit 7 Notes
systems
• apply the single-
channel queuing
model equations
• conduct a cost
analysis for a
waiting line
• apply the constant-
service-time model
equations

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Unit 8: Supply • explain the strategic Heizer, J., et al. Unit 8 Exercise (2%)
Chain importance of the • Ch. 11(S)
Management supply chain Discussion/Learning
• identify six supply Unit 8 Notes Activity #8: (2%)
chain strategies
• explain issues and
opportunities in the
supply chain
• use a decision tree
to determine the
best number of
suppliers to
manage the risk of
disaster
• explain and
measure the
bullwhip effect
Unit 9: • understand service Heizer, J., et al. Unit 10 Exercise Discussion/Learning
Inventory levels and • Ch. 12 (2%) Activity #9: (2%)
Management probabilistic
inventory models Unit 9 Notes Team Project:
• compute a reorder Presentation (4%)
point and explain
safety stock
• explain and use
cycle counting
• explain and use the
EOQ model for
independent
inventory demand
• explain and use the
quantity discount
model
Unit 10: • develop a product Heizer, J., et al. Team Project: Unit 10 Exercise
Material structure • Ch. 14 Discussion (2%)
Requirements • prepare a bill of Management (3%)
Planning material Unit 10 Notes Team Project:
(MRP) and • develop a gross Team Project: Presentation (4%)
ERP requirement plan Research Essay (8%)
and a material Discussion/Learning
requirement plan Final Exam (30%) Activity #10: (2%)
• describe ERP
Unit 11: Team Project:
Course Wrap- Discussion
Up Management (3%)

Team Project:
Research Essay (8%)

Final Exam (30%)

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