IT 6011 KNOWLEDGE MANAGEMENT

CIAT III QUESTIONS

1. A business plan
a. Is a knowledge map
b. Contains business goals and the methods
c. Plan to start an organization
d. Plan to end a business
2. Corporate memory is also known as
a. Learner’s memory
b. Individuals
c. Organization memory
d. Culture
3. ____ are visual representations of the linked components of an organization's strategy.
a. Equity maps
b. Knowledge maps
c. Strategy maps
d. Goal maps

4. When some information is added to the organizational memory, it is known as

a. Retention
b. Acquisition
c. Retail
d. Business
5. The main objective of expert systems is
a. Acquisition
b. automatic solution of a particular task
c. Generation of ideas for the organization
d. Capturing knowledge for the user

6. An IT firm ABC Inc. approaches you to discuss how you will help their Knowledge
management system. As a computer engineer, what will be your suggestion from the
below?

a. Intranet and Internet

b. Database management system

c. Information Management system

d. None of the above

7. The biggest advantage of PHP for building Intranets for KM is

a. Scalability
b. Cost effectiveness
c. Portability across various platforms
d. None of the above
8. The two levels of Repackaging are
a. Virtual and Physical
b. Physical and Conceptual
c. Augmented and Virtual
d. None of the above

9. The ‘Four Hs’ of the Knowledge Levers are

a. Honesty, Hourly, Hypothesize and High
b. Harvest, Hunt, Harness and Hypothesize
c. Habits, handling, Honesty and Health
d. None of the above
10. In public key cryptography
a. There is only one key which is called as public key
b. There are two keys where the public key is known only to the owner
c. There are two keys where the private key is known only to the owner
d. The public key of the sender is not known to the receiver
11. Gross national product (GNP) is the
a. Total value of all the final products and services turned out in a given period by
the means of production owned by a country's residents.
b. Monetary value of all finished goods and services made within a country during a
specific period within the nation..
c. Total amount of money earned by a nation's people and businesses including
compensation paid to resident employees by foreign firms and income from
overseas property owned by residents.
d. None of the above
12. Knowledge transfer is
a. the practical problem of transferring knowledge from one part of the organization
to another.
b. Getting knowledge from outside the organization
c. Giving knowledge to the public
d. Teaching students
13. A Knowledge Strategy
a. Uses the language and frameworks that exist within an organization
and form shared interpretations.
b. Specifies process of accessing organizational memory, usually as part of an
established
sequence of action.
c. Specifies formal representations of argumentation-structures and records group-
decision processes
embed the design documents created during these processes
d. Specifies how specific knowledge services will be implemented to bridge the gap
between an organization’s current knowledge capabilities and the capabilities
needed to accomplish its objectives.

14. Countries that excel in Knowledge Management have achieved through their
a. Agriculture and economy
b. Book culture and education system
c. Helping tendency
d. None of the above
15. Knowledge Management in Health care systems
a. Improves health awareness
b. reduces medical errors & decision support
c. reduces healthcare cost
d. All of the above
16. Japanese management scholar Ikujiro Nonaka suggests that tacit and explicit
knowledge are important for Knowledge management. In a typical organization, what will
be the ratio of Tacit to Explicit knowledge?
a. 20:80
b. 80:20
c. 95:05
d. 05:95
17. Clinical decision support systems (CDSS) are
a. Systems to provide nurses to assist public
b. systems that provide healthcare professionals with patient-specific assessments
or recommendations to aid clinical decision making
c. infrastructure management systems to help the government build large hospitals
that will be governed by a local government body
d. none of the above
18. A set of critical success factors (CSFs) are to be identified
a. For acquiring knowledge
b. For organizational learning
c. For developing Strategy map
d. None of the above
19. As a formal knowledge management initiative, a data warehousing project is initiated by
XYC Pvt. Ltd. This helps in
a. strengthening the relationship with customers
b. promoting products and services
c. Capturing passive information
d. predicting purchasing behaviors
20. Kaplan and Norton's concept of strategy maps provides Balanced Score Cards. What do
you think they are for?
a. BSCs are maps for business plans
b. BSCs are useful Information and Communication Technology tools for corporate
memories
c. BSCs help a useful framework for linking strategy, activities, and knowledge
resources
d. None of the above
21. Suppose KPRIET main library gets itself transformed into a Knowledge Centre. Aanyse
and indicate what could be the roles of librarians
a. IT System specialists
b. IT Engineers
c. Support system engineers
d. Knowledge officers
22. A company called Smith Inc needs a knowledge management plan for their project.
From your view point, such a KM plan should say about
a. How information is to be stored
b. The system of retention and processes for retrieval
c. The System of processes, technologies and roles that will be used to manage
knowledge within the project
d. None of the above

23. Artifacts of Cooperation are one of the five retention facilities. Find out which of the
folllowing fall under this category.
a. Minutes of meetings
b. Reports
c. FAQs
d. All of the above
24. The business strategy is articulated in terms of
a. Actions
b. Goals
c. News
d. None of the above
25. The hurdles faced while managing volumes of Knowledge in various organization
among developing countries
a. Access to education
b. Unreliable telecommunication
c. Poor health services
d. All of the above