Santiago Eduardo Rodriguez

Oropeza
CONTACT 800 m South from El Cristo de santiago96321@gmail.com
Sabanilla, Montes de Oca 71728656

WORK EXPERIENCE
Sykes Latin America 03/07/2019 — 06/01/2019
Sales Representative of AT&T
Sellling phone lines, TV and Internet plans were my main tasks, also customer service was an essential part of my job.

Sykes Latin America 07/15/2019 — Present

Customer Service Representative of Capital One
Assisting customers with fraud and dispute inquiries related with their credit cards is my main job, my purpose is to take
care of people so that they can enjoy their credit card benefits.

QUALIFICATIONS
In every task I encounter, I am obsessed with doing my best. I don´t stop until the work is done.

EDUCATION
PC Building / I.T. Essentials 07/15/2019 — 10/15/2019
Sykes Tech Academy
In this course I have learned computer software and hardware parts, as well as basic troubleshooting and computer
networking. Also I learned about other topics like virtualization, RAID, and power supplies.

Module I of CISCO Networking 10/15/2019 — 12/31/2019

Sykes Tech Academy
In this first module of CISCO Networking I have learned the fundamentals for computer networking. Topologies, media,
networking devices, OSI Model, protocols, subnetting and basic CISCO configuration and troubleshooting.

REFERENCES
References available upon request.

LAGUAGES
Advance proficiency in English.

Santiago Eduardo Rodriguez Oropeza 1