Knowledge Management

Assignment-1
Submitted By -
Amarnath Babar.
MBA 2nd Year

Q 1. Explain the strategies and approaches of knowledge management?

Ans: Strategies:
A knowledge management strategy is a plan of action that outlines how your organization
will manage company information, data, and knowledge to improve your productivity and
efficiencies. The most successful of these strategies are closely aligned with individual
department and company-wide objectives.
1) Stated Business Strategy and Objectives − It should have products or services, target
customers, referred distribution or delivery channels, characterisation of regulatory
environment, mission or vision statement.
2) Description of Knowledge-Based Business Issues − Need for collaboration, need to level
performance variance, need for innovation, and need to address information overload.
3) An Inventory of Available Knowledge Resources − Knowledge capital, social capital,
infrastructure capital.
4) An Analysis of Recommended Knowledge Leverage − Points that briefs what can be done
with the above-identified knowledge and knowledge artefacts and lists Knowledge
management projects that can be undertaken with the intent to maximise ROI and business
value.
Knowledge management strategy also helps in

 Increase awareness and understanding of KM in your organisation

 communicate good KM practice give a clear
 communicable plan about where you are now, where you

Approach:
There are three approaches process approach, practice approach and best practices.
1. THE PROCESS APPROACH: The process approach attempts to codify organizational
knowledge through formalized controls, processes, and technologies. Organizations adopting
the process approach may implement explicit policies governing how knowledge is to be
collected, stored, and disseminated throughout the organization. The process approach
frequently involves the use of information technologies to enhance the quality and speed of
knowledge creation and distribution in the organizations. These technologies may include
intranets, data warehousing, knowledge repositories, decision support tools, and groupware.
2. THE PRACTICE APPROACH: In contrast, the practice approach to knowledge
management assumes that a great deal of organizational knowledge is tacit in nature and that
formal controls, processes, and technologies are not suitable for transmitting this type of
understanding. Rather than building formal systems to manage knowledge, the focus of this
approach is on building the social environments or communities of practice necessary to
facilitate the sharing of tacit understanding. Communities of practice (COPs) are groups of
individuals with a common professional interest who work together informally. Within such a
community, individuals collaborate directly, teach each other, and share experiences. Today,
many of these are on the Web acting as virtual (or Internet) communities in social networking
sites.
3. BEST PRACTICES: Best practices are the activities and methods that the most effective
organisations use to operate and manage various functions.

Q 2. Difference between tactics and explicit in knowledge management?

Ans: A) Tacit knowledge (knowing-how): knowledge embedded in the human mind through
experience and jobs.
a) Dynamically created
b) Difficult to capture and codify
c) Difficult to share
d) Has high value
e) Hard to document
f) Hard to transfer/teach/learn

B) Explicit knowledge (knowing-that): knowledge codified and digitised in books,

documents, reports, memos, etc.
a) Context independent
b) Easily documented
c) Easy to codify
d) Easy to share
e) Easily transferred
f) Exists in high volume