DAFTAR PUSTAKA

Abdulraheem M.A.Zabadi. Journal of Finance & Economics: Implementing Total

Quality Management (TQM) on the Higher Education Institutions –A Conceptual Model.
Volume 1, Issue 1 (2013)
Ana Maria Stănciuc And Beniamin Viorel Brânzaş. Knowledge Management and
Total Quality Management Integration: Impact on National Youth Strategy. J13, I25.
November 7th-8th, 2013
Faranak Khodayari and Behnaz Khodayari, Interdisciplinary Journal of Research in
Business : Service Quality in Higher Education .Vol. 1, Issue. 9, (pp.38- 46) September,
October, 2011
Faisal Talib. International Journal of Advanced Quality Management : An Overview
of Total Quality Management, Understanding the Fundamentals in Service Organization.
2013, Volume 1, Issue 1, pp. 1-20, Article ID Mgmt-58
Guangshu Chang.International Business Reseacrh, Total Quality Management in
Supply Chain. Vol.2 No. 2 ,April 2009
Ghnaim Hmoud Al Tasheh, PhD. European Scientific Journal:Obstacles to the
Application of Total Quality Management (TQM) in Higher Education Institutions in the
State of Kuwait. February 2013 edition vol.9, No.4
Juan José Tarí1, José Francisco Molina-Azorín2, Iñaki Heras3. Journal of Industrial
Engineering and Management : Benefits of the ISO 9001 and ISO 14001 standards: A
literature review. JIEM, 2012 – 5(2): 297-322 – Online ISSN: 2013-0953 – Print ISSN: 2013-
8423
Kirti Singh . Journal of Business Management & Social Sciences Research (JBM&SSR):
Total Quality Management To Library And Information Services In Indian Open Universities.
ISSN No: 2319-5614Volume 2, No.6, June2013
Masoumeh Pourrajab, Ramli Basri, Shaffe Mohd Daud and Soaib Asimiran. Business
Journal : Applying Total Quality Management in the Classroom and Solving Students
Failure. KASBIT 4:69-76 (2011)
Mihai Draghici dan Andreea Jenica Petcu. The Romanian Economic Journal : TQM
and Six Sigma–the Role and Impact on Service Organization. Year XIII, no. 36 June 2010
Mirko Soković1, Jelena Jovanović, Zdravko Krivokapić, dan Aleksandar Vujović.
Journal of Mechanical Engineering :Basic Quality Tools in Continuous Improvement
Process. Jurnal Nasional. 55(2009)5
Musran Munizu, Surachman, Ubud Salim dan Solimum. Jurnal Aplikasi
Manajemen:Pengaruh Praktik Total Quality Management (TQM) terhadap Budaya Kualitas,
Daya Saing dan Kinerja Perusahaan (Studi pada Industri Manufaktur di Kota
Makassar).Volume 10 Nomor 3 September 2012
Norhayati Zakuan, Shalini Muniandy, Muhamad Zameri Mat Saman, Mohd Shoki Md
Ariff, Sapiah Sulaiman dan Rozita Abd Jalil. International Journal of Academic Research in
Business and Social Sciences: Critical Success Factors of Total Quality Management
Implementation In Higher Education Institution: A Review. December 2012, Vol. 2, No.
Tampubolon P. 2001/ Daulat. Perguruan Tinggi Bermutu. Jakarta, PT.Gramedia
Pustaka Utama
Tara Bahadur Thapa.Total Quality Management In Education. Academic Voices A
Multidisciplinary.Volume 1, N0. 1, 2011
Vincent Gaspersz, 2005, Total Quality Management. Jakarta, PT. Gramedia Pustaka
Utama
Zahroh aminatul. 2013. Total Quality Management Teori & Praktik Manajemen
Untuk Mendongkrak Mutu Pendidikan, Yogyakarta, Ar-Ruzz Media