PRESS RELEASE

Recharge facility for Prepaid mobile subscribers

Shri Sandeep Govil, Chief General Manager, BSNL, Assam Telecom

Circle, Guwahati intimated that recharge facility for pre-paid mobile
connections has been considered as a Public Utility Service and exempted from
the purview of lockdown. Home Secretary, Govt of India vide his DO letter no.
40-3/2020-DM/I(A) dated 21st April ’20DO has issued clear guidelines to Chief
Secretaries of all states in this regard. Accordingly, retailers of BSNL have
started providing the facility of recharge in Assam with immediate effect.

Shri Govil further stated that in view of the hardship faced by BSNL
prepaid mobile subscribers whose validity expired during the lockdown period
and are unable to recharge for extension of validity, BSNL is extending the
validity of all such subscribers upto 5 th May so that such customers continue to
receive incoming calls.

He also stated that BSNL has launched a “recharge helpline” on toll free
no. 5670099 for subscribers with facility of “Ghar Baithe Recharge” and
“Apno ki Madad se recharge” for all subscribers who are not able to recharge
through digital platforms. In “Ghar Baithe Recharge”, subscriber can register
request for recharge over the toll free number and BSNL will send a retailer or
an agent at his doorstep to provide the requested recharge. “Apno ki Madad se
recharge” feature allows subscribers to request a recharge from a fried of
family member. BSNL urges all citizens to extend helping hand to the needy
people around them by doing recharge for them.

He also intimated that all Customer Service Centres (CSCs) of BSNL are
open in Assam with normal working hours for facilitating the customers for bill
payment, recharge facility, booking of new connections etc.

In this difficult time, BSNL firmly stands behind its esteemed

subscribers and request them to “Go Digital” for recharging their accounts, bill
payments etc. Several options available for recharge include MyBSNL APP,
BSNL website and other popular wallets services.
 Ranjan Kumar
AGM (PR),BSNL
BSNL, Assam Telecom Circle