MANILA — The Department of Trade and Industry (DTI) urged online platforms on Thursday to

look into wrong package deliveries and make sure that their consumers receive the correct items
they ordered.

Trade Undersecretary Ruth Castelo said e-commerce platforms should be careful in handling
packages, following an incident on Wednesday wherein a customer claimed she received two
blocks of wood instead of the cellphones she ordered. 

 Imbes na cellphone, 2 pirasong kahoy ang natanggap ng online shopper

Castelo said this was not the first time that an incident like that happened. 

“The platform should also look into saan talaga, anong source ng mga ganiyan na incidents. Is it
with them, is it with the personnel that they employ, is it with the logistics sector?” she said in an
interview with ABS-CBN News. 

(The platform should look into the reason behind such incidents.) 

She urged online selling platforms to closely monitor deliveries and the logistics provider they
use. 

“Bantayan nilang mabuti yung mga tao nila na kung ano yung goods na in-order, ‘yun ang maide-
deliver sa customer. [Bantayan din] pati yung kanilang logistics provider that they use,” she said. 

(They should guard their staff, and make sure that the goods these customers ordered will be
delivered. They should also guard the logistics provider they use.) 

Lazada on Thursday said they are already investigating the incident regarding the blocks of wood
delivered to a customer.