Pearson

Higher Nationals in Business

Unit 33 Business Information Technology Systems

:
Higher National Diploma in Business

Brief Number: 1&2

First teaching from September 2016

Issue 1
 Higher National Certificate/Diploma in
Business
Student Name/ID Number

Unit Number and Title 33 Business Information Technology Systems

Academic Year

Unit Tutor

Assignment Title The Importance of IT Systems

Issue Date

Submission Date

IV Name & Date

Submission Format

Your submission should be in the form of a User Manual booklet and pages should be written in a
concise, formal business style using single spacing and font size 12. You are required to make use of
headings, paragraphs and subsections as appropriate and all work must be supported with research
and referenced using the Harvard referencing system. Please also provide a bibliography using the
Harvard referencing system. The recommended word limit is 1,000–1,500 words, although you will
not be penalised for exceeding the total word limit.

You are required to complete this assignment in small groups of ideally three team members which
must be submitted as one User Manual, but it should clearly highlight which section was completed
by each individual team member.
Each team member should include a short reflective statement relating to their contribution and
performance.
Unit Learning Outcomes

LO1 Demonstrate an understanding of the role of different IT systems in support of organisational

objectives.

Assignment Brief and Guidance

Scenario

You are the IT Supervisor for DU (https://www.du.ae/about-us) (you may choose your own
organisation if you wish) and you have been asked by the IT Director to create a user manual that
will show the role of IT systems in support of the organisational objectives. This manual will be
distributed to all the departments within the organisation, so you must ensure you define and
explain all the IT terms so everyone of all different abilities/levels can understand it.
For this task it will assist you if you understand what your organisation’s objectives are and what the
main departments consist of. Before you start this task, it is suggested that you complete some
research on these points.

The IT Director would like you to complete this manual with two of your colleagues and the manual
must consist of the following:
• Give an explanation of the role of IT in knowledge management, data management and
customer service management. Ensure that you define and explain each of these terms.
• Using the main departments of your organisation, analyse the use of IT within each of these
departments and how it helps to make the departments more or less efficient. Ensure that
you give examples from your organisation.
• Explain how IT systems contribute to the achievement of your organisation’s objectives. Give
examples where appropriate.

*Please access HN Global for additional resources support and reading for this unit. For further guidance and support on
report writing please refer to the Study Skills Unit on HN Global www.highernationals.com

HNC/HND Business 3
 Higher National Certificate/Diploma in
Business
Student Name/ID Number

Unit Number and Title 33 Business Information Technology Systems

Academic Year

Unit Tutor

Assignment Title The Value of Effective IT Systems

Issue Date

Submission Date

IV Name & Date

Submission Format

This is not a team task and the submission is in the form of an individual written report. This should
be written in a concise, formal business style using single spacing and font size 12. You are required
to make use of headings, paragraphs and subsections as appropriate and all work must be
supported with research and referenced using the Harvard referencing system. Please also provide
a bibliography using the Harvard referencing system. The recommended word limit is 2,000–2,500
words, although you will not be penalised for exceeding the total word limit.

HNC/HND Business 4
Unit Learning Outcomes

LO2 Analyse flexible and reliable IT systems that respond to organisational requirements.
LO3 Evaluate IT systems that support value-added change within organisations.
LO4 Recommend practical IT systems solutions to given organisational scenarios.

Assignment Brief and Guidance

Scenario

You are the IT Manager of DU (https://www.du.ae/about-us) (you may choose your own
organisation if you wish) and have been asked to write a report detailing the importance of IT
systems within your organisation. This report will be distributed to the Board of Directors at the next
general meeting and a decision on the following year’s IT budget will be made on the basis of this
report.

Your report will need to contain the following:

• An introduction to your chosen organisation.
• Describe and explain in detail the different ways IT systems store and process data for:
• Knowledge management.
• Customer relationship management.
• Data management.
• Communication management.
• Evaluate how IT systems can be used to support value-added change for improving business
operations, performance and sustainability within your chosen organisation.
• Recommend practical IT solutions for common business problems found within your
organisation. You will need to make reference to other organisations and give examples of
best practice.

*Please access HN Global for additional resources support and reading for this unit. For further guidance and support on
report writing please refer to the Study Skills Unit on HN Global www.highernationals.com

HNC/HND Business 5
 Learning Outcomes and Assessment Criteria

Pass Merit Distinction

LO1 Demonstrate understanding of the role of different IT D1 Critically evaluate the role
systems in support of organisational objectives and purpose of IT systems in
different functions of an
P1 Analyse the use of IT M1 Evaluate how IT systems are organisation, evaluating their
systems within different applied in the different contribution to achieving
functions of an organisation. functions of an organisation organisational objectives.
and how they work together to
P2 Explain how IT systems
achieve high performance.
contribute to the achievement
of objectives in a specific
organisational context.

LO2 Analyse flexible and reliable IT systems that respond to D2 Demonstrate an

organisational requirements
P3 Analyse the different ways IT
systems store and process data
for knowledge management,
customer relationship
management, data
management and
communication management.
M2 Critically analyse the
different ways IT systems store
and process data, providing
specific organisational
examples.
understanding of the different
ways IT systems store and
process data and critically
evaluate the choices that have
been made in a specific
organisational example.

LO3 Evaluate IT systems that support value-added change within D3 Provide justified
organisations recommendations for
improving IT systems in the
P4 Evaluate how IT systems can M3 Critically evaluate the support of value-added change
be used to support value-added advantages and disadvantages in an organisational context.
change for improving business of specific IT systems which
operations, performance and support value-added change in
sustainability. an organisational context.

LO4 Recommend practical IT systems solutions to given D4 Critique recommended

organisational scenarios
P5 Recommend practical IT
solutions for organisational
scenarios that cover a range of
common business problems
experienced in the workplace.
M4 Evaluate how IT systems
support practical solutions to
add future value to specific
business problems.
practical solutions for the
effective monitoring and
evaluation of IT systems, with
potential consequences of their
implementation.

HNC/HND Business 6
HNC/HND Business 7