MANAGEMENT INFORMATION SYSTEM

Enhanced the Coca Cola Business in

Pakistan Through the Usage of
Management Information System –
CCBPL

Atiffarooq
Sir Awais Khan
1
 MANAGEMENT INFORMATION SYSTEM

ACKNOWLEDGEMENT

First of all, we are very thankful to Almighty Allah, who blessed us

with skills, talent, energy and confidence that made us successfully
complete our Management Information System Research Report.
Though it's a useful task, it needs committed efforts, study, devotion
and most of all guidance to be accomplished successfully. Among all
these elements, guidance and study is of maximum importance.
We are very thankful to "Sir, Awais Khan Jumani" for his massive
guidance at every stage. He did his best to make us understand
everything. This project would not have been possible without his
cooperation and continuous direction.

INTRODUCTION OF REPORT

2
 MANAGEMENT INFORMATION SYSTEM

The Research Report is submitted to Sir, Awais Khan by visit the

organization and observe to see the working of IS (information
system) that has been used in the organization. In this project I
have seen the working of Information System in an Organization. The
organization which I have selected for this project is Coca Cola
Beverage Pakistan Limited (CCBPL).
For this purpose, we arranged the interview with the manager of Coca
Cola Beverages Pakistan Limited by using our references; we visited to
the Coca Cola Beverages Pakistan Limited at appointed date and time. In
Coca Cola Company we meet with Mr. Faisal who is the Territory Sales
Manager (TSM) of the CCBPL which is located at 11th Floor Al-Tijarah
Center, Main Shahrah e Faisal Road. We asked the questions from Mr.
Faisal about the Information System that has been used by them.
We come to know that they have been using various software's i.e.
BASIS, Web Basis, Voyage, Fit integrated in SAP. As they have been using
these software's for their SD (Sale and Distribution) branches in Pakistan
from many years, then we asked the activities that have been performed
by these software's. Then they elaborate all of their software's activities
in details which we have discussed them.

Importance & Role of Information System

3
 MANAGEMENT INFORMATION SYSTEM

The information system plays closely constant role in organization.

the system secure/make sure of that a smart information is
collected from the various supply, process and send added/more to all
the impoverished destination. The system is to satisfy the info wants of a
personal, a set of individual, and the managing government workers: the
managers and top management.
Today information system is well thought-out to be of permanent
importance, sometimes regard as the name center of a corporation.
Such system facilitates call manufacturers in organizations by gave/given
that info at totally different stages of call creating so greatly help the
organizations to complete their (already set beforehand) goal and goals.
Further additional, the information system that isn't tolerably meant for
fastidiously studied, designed, do/complete or is unsuccessfully maintain
may offer developed wrong, unrelated/unimportant or no longer
useful/no longer used information which can well (check for truth/prove
true) deadly for the organization. In other words, organizations today
simply cannot continue to exist and develop while not properly planned,
designed, put into use and maintain info system. It has been well
understood that data system enables even little organizations to over
offset the (process of individuals creating, selling, and buying things) of
level fancy by their higher rival and as a result facilitate in given that a
competitive frame over different organization.

Introduction of Organization
4
 MANAGEMENT INFORMATION SYSTEM

That coca cola particular organization may be a standout amongst

the greatest manufacturers. distributer what's more marketers for
drinks in the universe. It might have been framed done 1886. Coca
cola bids added than 400 varieties for unevenly added than 312
nation-states.
Mission of Coca Cola Company
Our mission to the individuals who pass our merchandises to
hungry customers, The Coca Cola Company is a share of lives the
world over.
Coca Cola Içecek - CCI
Pakistan is served By CCI and the CCI – Coca Cola Içecek Head Office
is Located in Turkey and also CCI served Coca Cola to these
countries are:
 Pakistan
 Azerbaijan
 Iraq
 Jordan
 Turkey
 Turkmenistan
 Syria
 Kyrgyzstan
 Tajikistan
 Kazakhstan

History of CCBPL

5
 MANAGEMENT INFORMATION SYSTEM

Coca-Cola is, no doubt prepared Furthermore devoured over 48

nations of the universe. The territories secured toward coke are
isolated under Different zones and domains. Over particular case
zone alternately territory.
About CCI
CCI is the sixth-largest bottler in the Coca-Cola system in terms of
sales volume. CCI produces, distributes and sells sparkling and still
beverages of The Coca-Cola Company (TCCC) across Turkey,
Pakistan, Kazakhstan, Azerbaijan, Kyrgyzstan, Turkmenistan,
Jordan, Iraq, Syria and Tajikistan.
Rank of Coca Cola in Pakistan
At present. Coca Cola is No. 2 in Pakistan sales wise and market
share after Pepsi, which is the market leader. But overall in the
world. Coca-Cola is No. 1. The head office of South West Asia
region is in Lahore, and the second Head office is in Karachi.
Plants & Warehouses of Coca Cola Beverage Pakistan limited
(CCBPL)
"In Pakistan, around are 6 places where the granted units produce
and 13 Depositories that are sell Coca Cola.
Some of these territories are:
 Karachi
 Lahore
 Islamabad
 Faisalabad
 Gujranwala

6
 MANAGEMENT INFORMATION SYSTEM

 Multan
 Rahim Yar Khan

Start of CCBPL
Coca Cola Company on track its industry in Pakistan in 1953, with
the brands. The name of the company was "CCBPL". The company
was result of a dual scheme among The Coca Cola International,
Fraser and Nevis Singapore and Package ltd. It taught many
resident bottling businesses Pakistan, lately most of the bottling
businesses have stayed learned by the business and now it has
substituted its care to enhancement up their bonds in Pakistani
marketplace.
Mission
"Our Roadmap twitches with of our task, which is durable. It states
our tenacity as a house and attends as an ordinary in contradiction
of which we deliberate our travels and judgments.
Vision
"We will develop the finest and leading presenter bottler in the
creation."
Objectives of CCBPL
Goal which CCBPL wants to achieve are followings:
• To continue the excellence of product. Product should be
complete in the marketplace in such a method that it must satiate
the (related to people who use a product or service) desires.

7
 MANAGEMENT INFORMATION SYSTEM

Organization Structure
In 2016, 100 thousand employees are working in the Coca Cola
Company. But recently statistics shows in 2018, the Employees
number is 62,000 people Worldwide. According to the
organizational chart there are five hierarchical levels at the
corporate level.
• Management Director (MD)
 Human Resource Managers
 Marketing Managers
 Finance Manager
 Production Manager
 Quality Manager
 Administrator Manager

Information System use in Coca Cola Beverages Pakistan Limited -

CCBPL
We visited the Coca Cola Beverage Pakistan Limited - CCBPL office
Karachi branch After Meeting Mr. Sohail Ahmed Abbasi the sales
manager of Karachi Branch, we come to know that there are 2
different Information System - IS which are working under one
main Information System
Following is the hierarchy of Information System with Departments
in which they are implementing:

8
 MANAGEMENT INFORMATION SYSTEM

CCBPL

SAP

BASIS

VOYAGE FIT

VOYAGE
Voyage is Work as Decision Support System (DSS).

FIT
Fit is Work as Transaction Processing System (TPS).

SAP (System Application Product)

SAP stand for system, Application and Products in data processing
9
 MANAGEMENT INFORMATION SYSTEM

1. SAP is fourth part biggest programming organization on

the planet.
2. The SAP structure is an industry programming roll
intended to organize all zone of an industry.
3. It gives end to end answers for financials, producing, logistics,
appropriation and so on.
4. All business technique is accomplished in one SAP frame and
conveying undeveloped files to each one.
SAP may be endeavor asset arranging (ERP) framework by sap AG,
particular organization based crazy from claiming Walldorf clinched
alongside Germany.
After those immensely effective, sap made an ever-increasing
amount corner product like client association administration
(CRM), SRM, XI (now known as methodology coordination or Pl)
What's more at the end of the day existing up to the measures for
sap Eventually Tom's perusing administering tight reconciliation
with their center ECC programming. The most up to date versify of
the suited may be sap ECC 6. 0.

BASIS (Beverages Advanced Standard Information System)

10
 MANAGEMENT INFORMATION SYSTEM

A homogenous sales accounting software structure cast-off by

most of the Coca Cola bottlers in the world, the most
imperative data is upgraded to the data structures from the
colossal volume of information in the agent application.
 Retail: buy request, products receipt, receipt.
 Sales and dissemination: request, citation.
 Inventory Controlling: products development.
 Production: discharge: affirmation of a creation request.
 Plant support: formation of a warning, production of a
practical area.
 Quality administration data framework: settling on a
utilization choice.
Key Features of BASIS
 PIS - Purchasing Information System: invoiced sum, net
request esteem, number of conveyances.
 SIS - Sales Information System: deals volume, approaching
requests, returns, deals request esteem.
 IC - Inventory controlling: valuated stock receipts, normal
utilization, absolute utilization esteem, number of material
developments.
 SFIS - Shop Floor information System: request amount, lead-
time, line time, execution time.
 PMIS - Plant Maintenance Information System: number of
notices, number of breakdowns, interim to repair.
 QMIS - Quality Management Information System: add up to
parcels, mean quality score, lead-time.

11
 MANAGEMENT INFORMATION SYSTEM

 TDF - Transport Data Framework: Distance, whole,

number, length, volumes.

VOYAGE (Decision Supporting System - DSS)

Voyage is an application specially designed for distributions of Coca
Cola Industry - CCI, which provides taking online order and provides
to make all transactions such as invoicing and dispatching fast and
quick. Voyage CCI is an application specially designed for resellers
of CCI, which provides taking online order, and provides to make all
transactions such as billing and dynamic dispatching fast and quick.
The mobile application of the same application will be used by
direct distribution locations of CCI.
You can use this function to create, edit, and update voyages.
 You can assign a vehicle to the trip. The system copies the
data that is relevant for the voyage from the vehicle master
data to the voyage (average speed, for example).
 Additional information about the voyage can be entered as
free text, inserted, and loaded and saved as a local file.
 If you ship materials from the remote locations back to the
base location, the system also automatically creates
shipments from each remote location to the base location if
the relevant indicator is set.
 You might enter those real flights also landing date.
 Your camwood enters those genuine flight and landing date.

12
 MANAGEMENT INFORMATION SYSTEM

FIT (Transaction Processing System - TPS)

Fit Information framework is going about as a Transaction
Processing System in CCBPL which serves to bolster
operational level by monitoring the basic exercises and exchanges
of the association. The primary motivation behind framework at
this level is to answer routine things, for example, Daily deals,
receipts, money stores, credit choices, stream of material and so
on.
Features:
Five useful sorts are famous
1. Data Entry (Through Keyboard, Bar Codes or Magnetic Swipe
Cards)
2. Transfer through WAN (Wide Area Network)
3. Fit Information System Batch or Or-line (Data Base)
4. Transfer through WAN or LAN (Wide or Local Area Network)
5. Information Access (In shape of Reports: Customer Status,
Quires & Account Balance)

Detailed Activities of the Software’s

13
 MANAGEMENT INFORMATION SYSTEM

Detail Activities of Information System Coca Cola Beverages

Pakistan Limited – CCBPL
 Voyage Information System (Decision Support System)
 Fit Information System (Transaction Processing System)

About UI of these Software’s

14
 MANAGEMENT INFORMATION SYSTEM

Voyage first mainframe where required ID and

Password and a Distribution Code of Coca Cola Distributor’s
DVO (Distribution Voyager Officer) and also, I’m Atiffarooq and
I’m CCI proud DVO of Trading Resource Linked DHA, which is
located in Korangi Industrial Area, Singer Chorangi, near Martin
DOW medicines.

15
 MANAGEMENT INFORMATION SYSTEM

CCI Voyage – A program of Turkish Corp.

16
 MANAGEMENT INFORMATION SYSTEM

A Software of World
– Voyage System is
like a Big World
inside the World.

17
 MANAGEMENT INFORMATION SYSTEM

About BASIS Information System UI

That required first Secure Access SSL VPN Username and Password
to let your session or login secure from all threats and theft and
make Authentication Strongly reliable for Both sides.

After Login you can see this Page that includes again Username or
Password Which is different from the above ID and Password and
that is your Main Login into SAP for usage of BASIS and F

18
 MANAGEMENT INFORMATION SYSTEM

WEB BASIS Information System UI

After the Login there is a Main two SAP Functions whether you
login to BASIS or FIT you need to which information do you need.

19
 MANAGEMENT INFORMATION SYSTEM

WEB BASIS Information System UI

BASIS – Distributers used for Place a Demand/Purchase Order to

Buy Coca Cola Products.

20
 MANAGEMENT INFORMATION SYSTEM

About FIT Information System UI

That is the login page of FIT – Future Intelligence Technology.

21
 MANAGEMENT INFORMATION SYSTEM

After login Page that FIT is here For Service.

In FIT – Transaction Processing System in this you just do the filters

section and you can say that you need some Reports or Information
about sales report you just play hands with Filters and these Filters
section is not easy like Excel’s Filters section, you best of
knowledge to get out of your information from FIT Information
System.

22
 MANAGEMENT INFORMATION SYSTEM

FIT – Future Intelligence Technology Filters look like as;

FIT have a Bundles of Filters Section Fields and also more Filters
Type that you want and I have to say that technology of FIT is
absolutely Tremendous, and also FIT have Includes the Best Tons of
Export Results of Reports and I’m glad to tell you the FIT is Best of
the Best Software I have ever seen.

23
 MANAGEMENT INFORMATION SYSTEM

“Coca Cola is working with SAP to develop software to improve

efficiency in the drinks firm’s and Distribution Supply chain
Performance Management. Technology produced by the
collaboration could be used across the CCBPL Beverages Industry.”

Problems Facing Issues

The only downside they're facing is that the double time and afford
to place info} or information within the BASIS system and there's
restriction of your time when 5PM or 6PM the net BASIS system
gets off.

• Once the sale person places the order through MPOS it

direct happen within the BASIS system, then the accountancy
person transfer the sale data (transaction) into stand out (into
spread sheets/Excel) and prepare all the day group act on and data
in it.
• At the top of the day, time of closing that specific person
transfer all the day data in BASIS system that lead to have an effect
on and take double time to record and because of this most of the
time data or in format on being misplace or miss to record within
the system.

24
 MANAGEMENT INFORMATION SYSTEM

Recommendation
 Although the entire system is functioning effective and with
time to time the entire system is review and maintain (from
the purpose of bug or any error's). to reduce the afford, errors
and avoid the double time and misplace of knowledge} or
data, the knowledge ought to be recorded at the very initial
place/time once the dealing happen through sale person
through the Devices Voyage application android application
(GPRS}
 It solely needed accuracy and care handli1g of
information. Record keeping person ought to handle the
data at very first/initial stage of the dealings by online
sinking it on BASIS system.
 To minimize the risk, we advise computer base system
software. System then automatic access the info of client
and workers, that facilitate them specially in sale and
distribution area and it work as: automatic match the
present client in format ion (name, address, and no. of
dealings etc.) whenever the dealings occur the system
match the client and sale person handling it by their
name's and in result it automatically fill the rest of the
dealing requirements. This will facilitate them to avoid
the double-entry bookkeeping system and managing the

25
 MANAGEMENT INFORMATION SYSTEM

information rigorously and accurately with time

effective.

Conclusion
We concluded that SAP (System Application Product) the
information system of CCBPL is actual respectable and as easy as
user friendly. SAP divides each department according to its
activities and performance also treated as daily bases and regularly
routine bases.
SAP techniques simplify divide the work in to groups and in nature
of work. Like; Sales & Distribution, Accounting and Finance
activities etc. Also help the user to understand the activities as
work cycle and enable its user to give commands."
SAP also helps the organization to create restrictions to restrict
their employees up to some limits. Like in SAP SD department
(sales & Distribution) employees are restricted they can't use the
BASIS and VOYAGE information system, they can only use FIT
information system to give commands and provide daily routine
activities.

26
 MANAGEMENT INFORMATION SYSTEM

References
https://www.cci.com.tr/en/our-company/ceo-message
https://www.coca-colacompany.com/
https://www.coca-cola.com/
http://www.coca-cola.com.pk/en/home/

27