SAP Knowledge Acceleration

SAP® Knowledge Acceleration

Maximize Productivity with
Effective Software Training
CONTENT

4^ Maximize Business User

Adoption of Your SAP Software
4 Offers a User-Friendly Interface
4 Accommodates a Geographically
Dispersed Workforce
4 Boosts User Competency
5 User Training Made Simpler
5 Customized, Relevant Education
5 Convenient Desktop Delivery
5 Cost-Effective Learning
6 Building User Adoption and
Productivity
6 Better Productivity and
Performance
6 About SAP Education Offerings
6 For More Information

7^ Technical Specifications
7 Technical Specifications to View
7 Technical Specifications to Deploy
(Server)
7 Technical Specifications to
Customize
7 Availability
7 Language Availability
7 Customization Packages
7 Maintenance
Maximize Business User Adoption
of Your SAP® Software
With Powerful, Flexible User Training
and Performance Support
SAP® Knowledge Acceleration soft-
ware offers a powerful suite of solu-
tions to track, understand, and manage
business performance. To unlock
the power of your SAP and SAP
BusinessObjects™ solutions, you must
ensure successful user adoption. Your
business users need to:
• Understand and be excited by the
benefits of your software investment
• Develop the skills to best leverage
your SAP solution in order to perform
day-to-day activities
• Continuously learn and refresh their
skills to get maximum value
SAP Knowledge Acceleration is a cus-
tomizable, Web-based learning and
support product for SAP and SAP
BusinessObjects solutions. SAP
Knowledge Acceleration is flexible: you
can deploy it for users via your learning
Figure 1: A Look at SAP® Knowledge Acceleration
4
management system (LMS), a server,
or a CD. It gives you complete training
and performance support – which you
can use immediately or tailor to your
company’s specific needs.
Offers a User-Friendly Interface
The learning environment in SAP
Knowledge Acceleration is divided
into different training modules (see
Figure 1) and includes quick-reference
material based on different learning
objectives, business processes, and
tasks. This allows users to focus only
on the functions and concepts they
need to know. They can choose what
and when they want to learn, at a pace
that best matches their needs. And be-
cause SAP Knowledge Acceleration is
available 24x7, learners can refer back
to the tutorials or performance-support
documents whenever they have ques-
tions or need more information on a
particular topic.
Accommodates a Geographically
Dispersed Workforce
You are responsible for the success of
your SAP implementation, and you face
a number of challenges. How do you
execute the following?
• Train and support a geographically
dispersed user community
• Support user learning needs through-
out the lifecycle of your application
• Ensure learning is relevant to your
specific business
• Ensure new users are consistently
trained
These challenges are compounded
when annual employee turnover is con-
sidered. SAP Knowledge Acceleration
offers just-in-time training so new users
can become effectively productive in as
brief a period of time as possible.
Boosts User Competency
Too often, companies neglect clear
plans for user training during software
implementations and for training sup-
port, leaving the majority of users frus-
trated with substandard skills and unable
to use the application properly. Without
a user training plan that can be readily
implemented, you may not gain optimal
results from your SAP software. Avoid
the pitfalls experienced in many imple-
mentations by ensuring that you plan for
user training. Plans should encompass
your entire application lifecycle, includ-
ing implementation, postimplementation,
and ongoing usage training. SAP
Knowledge Acceleration is self-paced
and lets you offer training 24 hours a
day, so users can access the knowl-
edge they need whenever they need it.
User Training Made Simpler
When you’re focused on driving project
success and building a great system,
training can seem a daunting task.
SAP Knowledge Acceleration address-
es this challenge by providing immedi-
ately applicable training that is straight-
forward to deploy. It also is flexible
enough to allow you to customize
content to fit your specific environment.
SAP Knowledge Acceleration displays
your data along with best practices
to offer:
• Customized, relevant training
• Convenient desktop delivery
• Cost-effective learning
Figure 2: Example of a Training Module from SAP® Knowledge Acceleration
Customized, Relevant Education
SAP Knowledge Acceleration trains us-
ers via job-specific skill development
scenarios based on sample company
data. Each training module provides in-
teractive learning for concepts, practice
exercises, and skill tests (see Figure 2).
In addition, it’s customizable, so it
meets the requirements and relevancy
of each user group, including varied
training needs and tasks. We can help
you customize SAP Knowledge Accel-
eration, or we can train your team to
make the customizations, providing you
with the tools for self-sufficiency.
Convenient Desktop Delivery
While SAP Knowledge Acceleration is
typically deployed via your intranet, you
can also deploy it on a file server or on
a CD. This enables your users to take
tutorials or access online reference
materials anywhere, anytime. Should
your users need immediate help, they
can simply open up the appropriate
reference or tutorial and jump to the
desired topic for their answers.
Cost-Effective Learning
Implementing SAP solutions can impact
a diverse range of user groups, which
can add cost and complexity to your
training requirements. With SAP
Knowledge Acceleration, you can train
and support a few hundred or several
thousand users at their own desks more
affordably. SAP Knowledge Acceleration
is proven software that can be delivered
to thousands of desktops at a low
per-learner cost. It’s fully scalable and
features extensive flexibility.
Implementing SAP
solutions can impact a
diverse range of user
groups, which can add
cost and complexity
to your training require-
ments. With SAP Knowl-
edge Acceleration, you
can train and support a
few hundred or several
thousand users at their
own desks more
affordably.
5
Building User Adoption and
Productivity

Increased user adoption of your SAP®

solution helps you maximize the value
of your IT investment. Without effective
user training, you risk:
• A low rate of adoption of your SAP
software
• User frustration and low productivity
• Increased cost of operation due to
reliance on your help desk and IT
staff
• A lack of results

Avoid these problems and accelerate

productivity. Provide users with training
that covers standard topics as well as
organization-specific data, issues, and
reports. SAP Knowledge Acceleration
software meets your training require-
ments cost-effectively.

Better Productivity and
Performance
SAP Knowledge Acceleration speeds
up user productivity, performance, and
knowledge, helping your workforce add
value. Business users will be able to
render decisions more quickly, respond
to issues impacting critical business
drivers more effectively, and deliver
more consistent and accurate informa-
tion using reports and dashboards. The
software features:
• Entry portal with quick links to individ-
ual topics – useful for knowledge
refreshers and ongoing support
• An interactive menu to aid in
navigation
• Logically organized modules for
training on specific topics
• “Knowledge check” questions to
help ensure comprehension
• Scored testing simulations with
unique scenarios to challenge the
learner
• Integration with learning management
systems that is compliant with the
Sharable Content Object Reference
Model (SCORM)
• Customization efficiency – including
a robust authoring tool, the ability to
add a corporate glossary, and the
opportunity to give SAP Knowledge
Acceleration your company’s look
About SAP Education Offerings
SAP Knowledge Acceleration is one
element of a comprehensive business-
user adoption and training plan. The
SAP Education organization provides
complete planning, design, develop-
ment, and deployment services to
meet your implementation and skill
development requirements. We offer
courses in all solution areas, delivered
live or through a number of online
options, using dedicated facilities
and certified, experienced instructors.
In addition, we offer certification
programs to validate your training to
the market.
For More Information
For more information about how SAP
Knowledge Acceleration can help make
your SAP software users more produc-
tive, contact your local SAP Education
representative or visit us on the Web at
www.sap.com/services
/education/softwareproducts
/knowledge-accelerator.epx.

6
Technical Specifications
For SAP Knowledge Acceleration
Technical Specifications to View
Viewing technical specifications are:
• Internet Explorer 6.0, 7.0, or 8.0 or
Mozilla Firefox 2.0 or 3.0
• Microsoft Windows 2000 (SP4),
Windows XP (SP2/SP3), or
Windows Vista Business SP1
• Adobe Flash Player 8.0, 9.0, or 10.0
• Adobe Acrobat Reader 7.0, 8.0, or 8.1
Technical Specifications to Deploy
(Server)
Deployment technical specifications
are:
• Any operating system
• Any Web server
• 1 GB of system memory
• Network connection capable of com-
municating via HTP(S) and TC P/IP
• SCORM 1.2 or 2004 compliant for
plug-and-play functionality with enter-
prise learning management systems
(LMSs)
• To implement the simulation assess-
ment mode tracking of SAP
Knowledge Acceleration outside an
LMS, the client must create server-
side software (Active Server Pages,
Hypertext Preprocessor [PHP], or
CGI) to handle data provided by the
simulation. Simulations in SAP
Knowledge Acceleration provide data
via a POST command and provide
user name, simulation title, total num-
ber of questions, total number cor-
rect, questions incorrectly answered,
and pass/fail to the server script.
This data-passing feature may be
disabled.
Technical Specifications to
Customize
Technical specifications for customiza-
tion are:
• SAP Productivity Composer applica-
tion by RWD or SAP Productivity Pak
application 4.1 by RWD
• Microsoft Windows XP (SP2/SP3) or
Windows Vista Business SP1
• Internet Explorer 6.0, 7.0, or 8.0 or
Mozilla Firefox 2.0 or 3.0
• Microsoft .NET Framework 3.5 SP1
• 1.5 GHz (x86) processor
• 1 GB of system memory
• 900 MB of physical storage (300 MB
for program files; 600 MB for locally
stored content)
• Additional physical storage may be
required depending on the amount of
content created
• Macromedia Flash Player 8.0, 9.0,
or 10.0 with Flash global security
settings set to “Always allow”
Availability
SAP Knowledge Acceleration is avail-
able for the following:
• The business intelligence portal (for-
merly known as InfoView)
• SAP BusinessObjects Planning and
Consolidation application
• SAP Crystal Reports® software
• SAP BusinessObjects Desktop
Intelligence™ software
• SAP BusinessObjects Dashboard
Builder software
• SAP BusinessObjects Edge solutions
• SAP BusinessObjects Live Office
software
• SAP BusinessObjects Voyager
software
• SAP BusinessObjects Web
Intelligence® software
• SAP BusinessObjects Web Intelli-
gence Interactive Viewing software
• SAP BusinessObjects Xcelsius®
Enterprise software
In addition, SAP Knowledge Accelera-
tion is available for the following func-
tions in the SAP ERP application:
• Managerial accounting
• Accounts payable
• Accounts receivable
• Human capital management
• Purchasing
• Sales order processing
Language Availability
All titles are available in English.
Customization Packages
Training is available for subject matter
experts and training designers respon-
sible for authoring custom content on
company-specific data. Contact your
SAP representative or visit us on the
Web at www.sap.com/services
/education/softwareproducts
/knowledge-accelerator.epx to learn
about our jump-start and customization-
tools training packages.
Maintenance
SAP Knowledge Acceleration is sold
with maintenance to help ensure you
have the most up-to-date training.
Protect your investment and receive
upgrades with new releases of our
products. Maintenance also provides
help and support for your customization
developers.
7
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