Finding right NGOs for Voluntourism

 As per gov annual report, Country has more than 3.4 million NGOs. Because of gov benefits & tax exemption,
number has been increased drastically. Skilled based
 Finding authentic NGO is very tedious task. volunteering

 Considering limited knowledge & experience in this area, IHCL can synergize Tata Sustainability Group’s expertise.
 Through out year Tata Engage & Tata trust have been working with various NGOs in different areas through Tata
Proengage, TVW events.
 Local NGO Search through IHCL employee, vendor contacts, existing NGO Support.
 Lead generation through third party platform such as chezuba. As mediator, Chezuba finds NGO’s needs and connect
to different organizations or volunteers.
How to update guests about voluntourism opportunities
During stay booking, share
details about volunteering
programme during stay
Final confirmation of plan of
activities
Thanks for choosing Us!
Below are the various
ways you can give back
to society!!
Enjoyment, learning &
Giving Back
Guest confirmation & sharing
additional details about different
volunteering opportunities at stay
location.
In-hotel volunteering
opportunities like plastic
collection drive, wildlife
conservation, plantation
IHCL Co-ordinator will share in-
campus additional opportunities
& sustainable drives
Various options
• Skill development Guest:- I would like to
• Plastic collection drive invest 2 days for
at beach/forest women empowerment
• Educational event for Organization X.
• Women
empowerment
Share various NGO’s catalogue
Guest select NGO &
with guests to give overview of
preferable time during stay
NGOs & their working
Virtual meeting along with Guest,
Beneficial
community/organization, IHCL
co-ordinators
How to promote sustainability practices during stay @ IHCL

• Sustainable travel means Eco-friendly habits, Ethical engagement and Sustainable consumption.
• There would be minimum impact on community/heritage/environment during customer stay in hotel.
• IHCL has been working on sustainability mission and initiated may activities. followings steps can be added in long term to
promote sustainability travels & voluntourism.
 Use of battery powered vehicle for reducing carbon foot print. IHCL can purchase Tata Motors EVs which can be used for airport pickup-drop,
local travelling to NGO location. (Can start for guest who opted voluntourism programme, later can be extended to all guests).
 Bicycle & small battery powered vehicles for movement inside hotel premise.
 Reduce use of plastic in all items

 Group activities for all Guests like Beach clean drive/Forest clean drive under guidance of local
community/instructor.
 Visit to IHCL supported Organizations/Vendors for learning & sharing sustainable practice with guests.
 In-premise activities if any such as tree-plantation drive, recycle product manufacturing plant, animal welfare.
All activities can be arrange under observation of IHCL Co-ordinators and provide necessary supports like safety kits, food, transportation,
accommodation arrangement!
Voluntourism Activities Evaluation & Recognition

 Because of misunderstanding between Organization co-ordinator & Volunteer, many time community/ organization
not get any benefits from volunteer work. streamline process need to follow to avoid this issue. Before starting
Volunteering Activities, understanding & confirmation required between Organization/community and volunteer.
 Best way is to record all planned activities, targets along with timeline to give clear understanding to volunteer &
Organization/community co-ordinator.
 Organization/community co-ordinator help volunteer by giving basic hands on training to avoid any safety incidence
& any harm to community.
 Co-ordinator observe volunteer’s works, behaviour over period and inform volunteer about correct process if any!
 At the end, Co-ordinator evaluate work based on initial activity goals. During evaluation, co-ordinator can take
inputs of local community/organization staff also about how much they benefited through volunteer’s work.
 Overall detailed report will share with IHCL co-ordinator for review.
 Capturing Volunteer’s Feedback about NGO’s support, experience, learning.

Volunteers are looking for satisfaction, creating impact & experience!!

Recognition of Volunteer for creating impact!

• Gift as token photo frame of some snaps of volunteer work for life time memories!
• Give Memento ( something produced as recycled item)
• Including an article about the activities on social media platform of IHCL & beneficial organization!
• Personal Thankyou note from Senior leadership of IHCL.
• Participation Certification & Invitation to the IHCL sustainability celebration event
Voluntourism Policy & Regulation

A written voluntourism policy demonstrates the support and commitment of the company. Formal structure and policies are necessary for establishing
the scope.

 No any financial donation to benefitted organization/community. Focus more on skilled based volunteering.
 No harm to any organization/local community. Aligning volunteering activities with local culture and context.
 Activities need to carried out under strict observation of co-ordinator.
 During volunteering activity, place should not be littered by plastics bottles, paper wastage.
 All Volunteering activities should be authentic. Not affect to employability of community.
 All tools & resources given by community need to return without damage.
 Social media policy for participating organizations to refrain use of articles & photographs for other activities.
 Volunteers should treat every individual equally and not discriminate on the basic of age,culture,caste,disability,gender.
 In case any sensitive/personal information is received during activity, it should be treated as confidential.
 Volunteers must take responsibility for their safety as well as safety of their team members and follow all safety requirements outlined by the
volunteering partner organization.
How IHCL can share updates about Voluntourism to upcoming guest

 Share volunteer’s work on social media & booking portals.Documentory of beneficial organization.
 Detailed advertisement in travel magazines
 Collaboration with Social media travel influencer
 Encourage Voluntourist to share detailed experience by blog.
 Stay connected with guests by sharing details of upcoming activities for next stay or recommendation to their
family members or friends.

Voluntourism is new in India. Creating awareness about sustainability &

impact on beneficiary is the 1st mandatory requirement.
Stakeholders Benefits
IHCL
 Promote as sustainable brand
 Customer satisfaction
 Traveller would refer to family
members & friends about
brand that leads to more
customer acquisition.
 Word of mouth through
Beneficial organization/
community.
 IHCL can do collaboration
with NGOs for producing
sustainable products for
hotels daily needs with good
quality at less cost compared
to premier brand.
Beneficial Organization
 Skill based volunteering is
the major requirement for
any community/
organization.
 Creating impression on
daily life activities
 Employment generation
and NGO’s publicity by
volunteer.
 Community reach
Guest
 Satisfaction of giving
back because of
volunteering at authentic
location
 New learning & skill
development,
 Good Experience
 Reorganization by
everyone.
 To discover hidden talent
 Social networking
 Cultural Exchange