Cursos de Educação e

REGIÃO AUTÓNOMA DA MADEIRA Formação de Adultos

GOVERNO REGIONAL EFA
SECRETARIA REGIONAL DE EDUCAÇÃO Portaria n.º 74/2011, de 30
ESCOLA BÁSICA E SECUNDÁRIA PADRE MANUEL ÁLVARES de junho
N.º do Código do Estabelecimento de Ensino 3107 / 201 FM LE INGLÊS
CONTINUAÇÃO

speaking After Sales details have problems

inconvenient apologies help packaging error seems
number complaint instead moment book
going send note inconvenience won’t
order

Work in pairs and see if you can complete the conversation using these words:

Receptionist Prosveta Editions. Can I 1)………………………….. you?

John Brown Good morning. The After Sales service please.
Receptionist One 2)……………………………….. please.
Valérie Francillon Valérie Francillon 3), …………………………………….
John Brown Good morning. This is Mr Brown of Smiths 4)
………………………………….. I have a 5)
……………………………… to make about the 6)
………………………… I received this morning.
Valérie Francillon What 7)……………………………… to be the problem?
John Brown Well 8)…………………………………. of 100 ‘Daily Meditations’;
you send me 50 ‘The Living Book of Nature’ and the 9)
……………… is in French and not English!
Valérie Francillon Could I have the order 10)……………………………….., please?
John Brown Yes, It’s DL 256998 of 4th January,2002
Valérie Francillon OK. I have the 11)………………………………………….. here. It
must be a 12)………………… ...................in despatching. Please
accept our 13)……………………………………….. We’ll send
you the right ones immediately.
John Brown OK. It’s very 14)…………………………………………….. but I
suppose we’ll 15)………………………………….. to manage. And
what are you 16)…………………………………….. to do about the
expense of returning the books?
Valérie Francillon We’ll 17)………………………………. you a credit 18)
…………………………. by return.
I’m very sorry for the 19)……………………………………. caused.
I assure you it won’t happen again.
John Brown Well, I’ve never had 20)……………………………. with Prosveta
before.
Valérie Francillon And you 21)…………………………….. again! Goodbye Mr
Brown.
John Brown Goodbye!
Teacher: Cármen Pinto
 Cursos de Educação e
REGIÃO AUTÓNOMA DA MADEIRA Formação de Adultos
GOVERNO REGIONAL EFA
SECRETARIA REGIONAL DE EDUCAÇÃO Portaria n.º 74/2011, de 30
ESCOLA BÁSICA E SECUNDÁRIA PADRE MANUEL ÁLVARES de junho
N.º do Código do Estabelecimento de Ensino 3107 / 201 FM LE INGLÊS
CONTINUAÇÃO

KEY

speaking After Sales details have problems

4 3 11 15 20
inconvenient apologies help packaging error seems
14 13 1 12 7
number complaint instead moment book
10 5 8 2 9
going send note inconvenience won’t
16 17 18 19 21
order
6