OPERATIONS MANAGEMENT

DEFEINITION OF OM
Operations management is about how organisations produce
their products and services. Everything we wear, all the
services we get, use, or get in the gym come under the
control of the Operation Managers who organized its
production. Every book we receive from the library, every
treatment we receive at the hospital, every service we expect
in the shops, and every lesson we attend in universities, all of
which are produced. People who manage their production
are not always defined as operations managers, but in fact,
they are the Operation managers. In the following sections,
we will see that Operation Managers are facing a lot of
problems when producing these products and services that
we are dependent on, what their tasks are and what they are
doing. And in fact, we will see that The Operation
Management is everywhere, and has similar processes yet
different

ROLE AND IMPORTANCE OF OPERATIONS MANGEMENT IN

AN ORGANIZATION
Operations management plays a very crucial role in
organisations as they produce professional managers which
are capable of achieving organisation’s strategic goals in a
defined period of time. Operations management is the heart
of any organization as it controls the whole operation system
of the organization. Operations management handles issues
like design, operation, and maintenance and improvement of
the systems used to produce company’s vital products and
services. Operations management has clear management
responsibilities like in marketing and finance. Operations
management is very necessary in an organisation to manage
the activities. With the help of Operations management an
organisation is able to make good use of their resources like
human labour and inputs are used as required. Operations
management helps an organization to achieve its main goal
of making profit and maximising its shareholders through its
activities. Cost of production is reduced to ensure that
tangible and intangible assets are not over stretched or
wasted in an organisation. Organisations make good use of
its product and services management through Operations
management. Product management includes a wide range of
activities starting from the point when a new idea for the
product is developed to eventually provide customer support
to those who have purchased the product. Every organisation
conducts product management no matter it is done
intentionally or unintentionally.
Another important aspect of Operations management is
quality management. Every organisation is very much
concerned about the products which are manufactured or
developed for the customers in the market. Quality
management is very important to have efficient operations
management, mainly if it is for continuous improvement in
order to go with the consumers taste and preferences. Lately
benchmarking and quality management, outsourcing and
reengineering has taken operations management to an
advanced level to produce high quality. Adoption of
reengineering and benchmarking by the organisation helps
them to be a leader in their category of products in the
market. Benchmarking is considered as the best internal
auditing process which the company uses to identify its
weaknesses and then converting them into strength in order
to increase its customers in the market.

WHY DO YOU THINK OM IS IMPORTANT AND NEED TO BE

THOUHT TO MBA
Operation Management segment of an organization not only
deals with the management of processes and manufacturing
systems but also deals with different aspects in which the
company deals. The one who handles the operation
department is responsible for ensuring the quality of the
product as well as the quantity and quality manufactured in
the manufacturing unit of the organization. The production
must be manufactured and delivered in a cost-effective and
efficient manner keeping in view the customer standards
which should not be compromised at any cost. Since there
are several fields that work in sync with the operation
department, thus the candidate graduating with a
specialization in operation management gets a chance to
avail multiple options when it comes to the selection of a
career in post graduation. Operation Management is an
umbrella term which refers to the responsibility of each and
every production process for all the goods and services.
Company’s long-term performance is based on the operation
department and so it forms a crucial part of the firm’s
success.