Scribd Logo
Upload

Welcome to Scribd!

  • Content Creation and Posting Stages

    Uploaded by

    Rahul Aryan
    13 views2 pages
    The document outlines the stages for content creation, posting, and feedback response for social media posts. It shows the process of generating ideas, producing content, validating content, approving or rejecting posts, and posting content. It then describes reading and categorizing customer responses as neutral, good, bad, or terrible/emergency. Responses are determined to either require a response, be ignored, or require escalation. Post response is then provided if needed.

    Original Description:

    Original Title

    FB Process 2.docx

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document outlines the stages for content creation, posting, and feedback response for social media posts. It shows the process of generating ideas, producing content, validating content, approving or rejecting posts, and posting content. It then describes reading and categorizing customer responses as neutral, good, bad, or terrible/emergency. Responses are determined to either require a response, be ignored, or require escalation. Post response is then provided if needed.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    13 views2 pages

    Content Creation and Posting Stages

    Uploaded by

    Rahul Aryan
    The document outlines the stages for content creation, posting, and feedback response for social media posts. It shows the process of generating ideas, producing content, validating content, approving or rejecting posts, and posting content. It then describes reading and categorizing customer responses as neutral, good, bad, or terrible/emergency. Responses are determined to either require a response, be ignored, or require escalation. Post response is then provided if needed.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Content Creation and Posting Stages

    Abhi/Shrikant Generate Produce


    Ideas Content
    Start

    Validate
    Content Creation and Posting Stages

    Content
    AB/HJ/Gur

    Rejected

    Approved

    Post Content
    VP/HP

    Further
    Yes
    Thoughts/ No
    Posts ?
    End
    Fe ed ba c k Re vie w & Re s pons e /Inte ra ction S tag es

    Read & Categorize


    Customer Response
    Abhi/Shrikant
    Content Creation and Posting Stages

    Neutral Good Bad Terrible Emergency

    Provide Pathway to NSDL


    Yes Response
    Ignore Standard (escalation Call E 999
    required?
    Response required)
    TBC

    No

    Stop (Do nothing) Stop (Do nothing) Stop

    Provide Post
    response
    TBC

    Post Response
    Provided

    You might also like